2 YEAR WARRANTY TERMS AND CONDITIONS

These are the terms and conditions of our 2 year warranty (“Warranty”). Please read them carefully because they tell you what is covered, how to make a claim and any other things you need to do to be able to make a claim. This is in addition to your statutory rights (see below).

Who we are:

This Warranty is offered by Mayborn ANZ Pty Limited, a company registered in Victoria with ABN 66 154 703 134 whose offices are at Units 20-22, 15 Ricketts Road, Mount Waverley, Victoria, 3149, Australia ("we", "us"). Tommee Tippee is a trading name of Mayborn ANZ Pty Limited, which is owned by its affiliate, Mayborn (UK) Limited (a company registered in England and Wales).

“You” and “your” means you the customer who has purchased a Product from us.

Which products are covered?

This Warranty covers selected Tommee Tippee electrical items (excluding thermometers) purchased from our website at https://www.tommeetippee.com/en-au/ from the 11th October 2023. A list of the items is included at the end of these terms and conditions.

If you have purchased a kit or a bundle which contains electrical items, non-electrical items and/or thermometers, only the electrical items are covered.

In these terms we use the word “Product” to mean an item covered by this Warranty.

What if I bought my Product from somewhere else?

If you have purchased any Tommee Tippee items from another retailer, online or in-store, you should address any issues you have to that retailer or website in the first instance. Your statutory rights are against the retailer that sold you the Product.

How long are Products covered?

This Warranty covers Products for two years from the date of purchase.

We will keep a record of when you purchased your Product in your Tommee Tippee account, there is no need to register.

What is covered?

Any defect due to faulty materials or workmanship which occurs while the Product is covered by this Warranty.

What is not covered?

This Warranty does not cover wilful damage, negligence or minor cosmetic damage caused by fair wear and tear.

Are there limitations?

Yes. These are listed here:

1. You must tell us about the defect within the period the Product is covered by this Warranty.
2. Any part of a Product which is considered a ‘consumable’ (for example, a water filter cartridge) is not covered by this Warranty.
3. You must have used the Product only for the purposes for which it was designed and intended and in accordance with the instructions.
4. The Product must not have been modified, altered or repaired by anyone not authorised by us.
5. Any damage caused by incorrect or poor-quality consumables (such as aftermarket water filters) is not covered. If in doubt, only use genuine Tommee Tippee consumables.
6. The Product must only have been used for household purposes, any professional or semi-professional use invalidates this Warranty.

Making a claim

Before making a claim please take a look at our product support pages for lots of helpful videos, guidance and troubleshooting advice.

Need to talk?  You can contact us via live chat on the product support pages – look for this icon to ask a question or chat to one of our friendly support team. This is available from Monday at 8am all week until Saturday at 10pm.

On your socials? You can always reach us on @TommeeTippeeAustralia on Facebook where we are there to help from Monday at 8am all week until Saturday at 10pm.

Prefer to call?  No problem, call us on 1-800-096-938, our lines are open from Monday to Friday, 11am to 5pm.

We will discuss the defect with you and may ask you some questions or take you through some trouble shooting to try to identify or rectify the problem and to validate your claim.

If we accept your claim, we will repair or replace the Product, at our discretion. You may need to return the Product to us, we will give you instructions how to do this and we will pay for the Australian postage.

If we replace your Product, that Product will be covered by this Warranty for two years from the date of replacement.

We may refuse your claim if you:

1. do not co-operate with us in determining the cause of the fault,
2. do not return the Product, or
3. if you provide any incorrect, misleading or incomplete information.

If we refuse your claim, we will tell you why.

What if it has been longer than two years from purchase of the Product?

This Warranty only covers Products for two years from the date of purchase. Do not worry if a defect occurs after this time, we still want to help, so please contact us in the same way you would if you were making a claim.

What about statutory rights?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Warranty is in addition to and does not affect your statutory rights in relation to the Product, any restrictions imposed by this Warranty are not intended to be imposed on your statutory rights.

Legal

We may amend these terms at any time. Any amendments will be published on our website.

These terms are governed by the laws of Victoria and any disputes will be subject to the jurisdiction of the courts of Victoria.

We will collect from you personal data to record your eligibility for this Warranty and in relation to any claim you may make. We may also contact you from time-to-time about this Warranty. If you want to know how we may use your personal data, please see our privacy practices, see: 

https://www.tommeetippee.com/en-au/legals/privacy-policy

These terms and conditions were last updated on 3rd Octover 2023.

List of Products:

Penguin 2-in-1 Portable Night Light
Groegg Room Thermometer
Dreammaker™ Light and Sound Baby Sleep Aid
Advanced Steri-Dryer Electric Steriliser
Groclock Sleep Trainer Clock
Perfect Prep™ Day & Night
Made for Me™ Double Electric Breast Pump
Made for Me™ Single Electric Breast Pump
Dreamsense Smart Baby Monitor
Made for Me™ Wearable Breast Pump, Double
Made for Me™ Wearable Breast Pump
Supersteam Electric Steam Steriliser
Perfect Prep™ Day & Night, White
Perfect Prep™ Day & Night, Black
Multiwarm™ Bottle and Pouch Warmer
Ultra UV Steriliser, Dryer and Storage
Groegg 2 Nursery Thermometer