information about the new style of 12 month+ Tommee Tippee Super Soft
Since a relaunch of this product in May 2016, we’ve received feedback from some parents concerned about potential problems caused by the shield being smaller than before.We took these reports very seriously, so carried out a full investigation to reconfirm that we were happy the item met our requirements on safety. The new design does meet the mandatory Australian safety standards, but our objective is that our comforters should go beyond that to ensure our customers are using the safest possible products.
We concluded that this comforter did not meet that objective, and it was therefore not something we were happy to continue selling. We have now designed it with a larger shield, which has been in store since October 2016.
We fully appreciate that some little ones will be very dependent on their comforter, so we sincerely apologise for the inconvenience this recall may have caused. The safety and reliability of this product is however our overriding concern, so we hope you can understand why we have decided that recalling the product is the right thing to do.
The only product affected is the new design Australian Tommee Tippee Super Soft Comforter with the specific age guide of 12+ months, sold since late May 2016 and pictured below. If your packaging states 12-18 months, it is not affected.
The older, larger style, pictured below is not affected.
None of our other products in the Tommee Tippee Australian range are affected, and as the recalled comforter was a specific Australian item none of our products in other countries are affected either.
What do I do
If you DO NOT have the recalled comforter, you do not have to do anything. Please click here to return to our homepage.
If you DO have the recalled comforter, please contact our customer service team on 1 800 096 938 (open Monday to Friday between 11am and 5pm, AEST) or write to us at Mayborn ANZ Pty Limited, Units 21-22, 15 Ricketts Road, Mount Waverley, VIC 3149.