Help, the pump is making a funny sound
Check if you have selected single or double mode. And that you have the air tube/s connected correctly. If you are using a single pump and have the double mode selected (shown by the double circle lit up on the LED display), or have a single air tube attached to the wrong connector, the pump will run continuously, and make a noise when it’s trying to provide suction to the unattached pump handset. Choose the correct mode and connection for single or double pumping.
What should I do if using the breast pump is painful?
If it's painful consumers should seek advice from their Breastfeeding co-ordinator, health care professional etc. If it doesn't feel comfortable the consumer should follow steps for repositioning etc as detailed in the manual.
How do I place the breast pump on my breast?
When pumping your nipple should sit comfortably in the centre of the silicone cup and will be extended down the tube of by gentle suction. The pump creates a seal around your areola and nipple. You do not need to cover the whole of your areola or breast covered by the horn. Do not force your breast or nipple into the horn.
Don’t tilt the bottle while expressing. Keep it upright to keep your milk flowing into the bottle.
What mode and power setting should I use?
You don’t need strong suction to express milk from just behind your nipple. Use the mode and power setting that feels most comfortable for you. This may be different at different times of day or at different stages of your breastfeeding experience.
Help, my breast pump isn’t working as well as it usually does. What should I do?
If air is getting in around the silicone cup, your pump may not suck milk effectively. Adjust your position and replace the cup on your breast so that it feels comfortable and the pump is expressing milk.
How long does it take to charge my electric breast pump?
Charging time may vary depending on voltage and equipment used, from 3-6 hours. When the power unit is fully charged all three of the LED lights will remain on.
The LED lights on the power unit flicker. Should I be worried?
We’ve put a lot of power into a small portable power unit, so if you use the highest levels you may notice that the LED lights dim or flash. This is nothing to worry about. It’s just more power going to the pump motor.
Why do I have to use a Tommee Tippee bottle?
The Tommee Tippee Made for Me™ electric breast pump is designed to be a perfect fit for Tommee Tippee bottles and pouches (excludes Tommee Tippee Closer to Nature glass bottles). You may get leaks and spills if you use other brands of bottles and containers that don’t fit correctly.
Will milk get sucked into the power unit?
No. If you have fitted the diaphragm and cap properly, the air tube and pump are separated from your milk and can’t come into contact with the power unit. It’s what’s known as a closed pump.
Help – there’s no or very little suction. What can I do?
It’s most likely that there’s some air getting in somewhere, which means the pump won’t work properly.
- Check that the air tube is connected securely at both ends and there are no kinks in it.
- Make sure that the soft silicone cup is securely attached to the horn at the top and bottom and forms a comfortable seal around your breast. Adjust your position if you need to.
- Check the duck-bill valve is clean and opens easily. Give it a gentle squeeze if it’s stuck.
- Check the diaphragm and diaphragm cap are secure and there are no signs of damage.