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Thank you for purchasing a Tommee Tippee Sippee or Sportee Valve Cup. This product support page is here to help you learn how to use, clean and care for your cup, and to help with any queries you may have.
For your child’s safety and health…
Always use this product with adult supervision. Accidents have occurred when babies have been left alone with drinking equipment due to the baby falling or if the product has disassembled.
Please be aware that continuous and prolonged sucking of fluids will cause tooth decay and decay can occur even when non-sweetened fluids are used. The risk of decay is increased if the child is allowed to use the cup for long periods through the day, and particularly through the night when saliva flow is reduced or if the cup is used as a soother.
As with most sippy cups, ours are designed to be used with milk, water or juices that don’t contain pulp. Do not fill this cup with fizzy (carbonated) beverages, formula, or hot liquids.
It’s important that you inspect your cup before each use. Do not store or leave the cup in direct sunlight or near a source of heat, and don’t allow it to contact solvents or harsh chemicals.
This cup is…
Always shake parts after washing to remove excess water and leave to air dry before re-assembling.
Your cup could leak or be difficult to drink from if not disassembled/assembled correctly as follows…
Before first use, disassemble and thoroughly clean the cup. Place all components in boiling water for 5 minutes to ensure that they’re sterile. This step is not recommended for our Insulated Cups, these are suitable for sterilisation by cold water tablet/liquid solution only. All other cups are suitable for sterilisation by steam (electric and microwave), boiling or cold-water tablet/liquid solution.
All of the parts of this cup can be washed in the dishwasher but be sure to place them on the top shelf only, and don’t use solvents or harsh chemicals. To avoid stains, do not allow the cup to contact oil-based foods or tomato-based sauces.
Before every use clean the cup carefully, and always wash it immediately after use. To clean your cup…
1. Unscrew the lid and use your thumb to push out the valve.
2. Separate the 2 parts of the valve (soft & hard).
3. Wash all parts including base and handles (if included) thoroughly in warm soapy water and rinse in clean water. To prevent damage, avoid using a brush on the soft part of the valve.
Why is my Superstar™ cup leaking?
We’re sorry that your cup is leaking! Your cup will only leak if it is not assembled correctly, and the valve is designed to be 100% leak proof, so please make sure that the cup’s valve is assembled correctly (as per the instructions above) and that the lid is secured tightly. If these checks don’t resolve your problem, please feel free to contact us for further support