Assistance Produit
Support Perfect Prep Pro
Getting Started
What’s in the box?
- 1 x Perfect Prep® Pro Machine
- 1x 150ml Natural Start™ Bottle with Slow Flow Teat
- 1 x Milk Storage Lid
- 1 x Tommee Tippee® Anti-bacterial Water Filter

How to set up
Connecting your Perfect Prep® Pro to the Tommee Tippee® app
The app has step-by-step guidance to make cleaning, descaling and filter replacement easier. Available to download on Android and iOS app stores.
Download the Tommee Tippee® app.
Open the app on your smartphone or tablet, then follow the instructions.
Quick set up guide
Before using your Perfect Prep Pro® machine, a first-time set up is required. This will take approximately 16 minutes.
To get started with your Perfect Prep Pro®, follow these quick steps before first use:
Before using your Perfect Prep® Pro for the first time, you need to run a cleaning cycle:
This can take up to 10 minutes to complete. DO NOT fit your filter until instructed to do so and DO NOT remove the water tank while water is being dispensed.
- Place an empty container under the water outlet, with at least 1 litre capacity.
- Add boiling water straight from the kettle into the water tank (D). The temperature warning light (X) will illuminate during the cleaning process.
- Press and hold the cleaning cycle button (L) for 2 seconds to start. If you need to pause, press the button again.
- Wait for hot water to run through the system.
- Pour away the hot water
- Remove the filter (B) from its packaging and remove the sticker from the top of the filter. Only touch the top of the filter when handling.
- Prime the filter by submerging it in a bowl filled with cold tap water. Whilst submerged, shake and tap the base of the filter for 5 minutes to remove any air bubbles. This is necessary to enable water to pass through the filter once it is installed in the machine.
- Insert the filter into the filter hopper (C). Push down until it is positioned firmly.
- Fill filter hopper to the maximum level with cold tap water.
- Place the lid (A) on the water tank (D) and add to your Perfect Prep® Pro machine.
- Place an empty container under the water outlet (H).
- Press and hold the filter replacement button (M) for 2 seconds, the cleaning light will illuminate.
- Press the cleaning button (L) for 2 seconds to flush the remaining water.
- Wait for water to run through the machine.
DO NOT REMOVE THE WATER JUG WHILE WATER IS BEING DISPENSED. DISCARD THE WATER.
Setting up the powder tank
You must clean the formula powder tank BEFORE first use or when indicated by the cleaning icon.
To clean the powder tank...
- Release the catches that fasten the formula powder tank lid (F) to the base (E).
- Disassemble the formula powder tank and wash, sterilise and dry all the parts before adding powder.
To fill the powder tank...
- Fill the tank (E) up to the max line with your powder (roughly 400g).
- Place the powder flow controller (G) inside the powder tank (E), aligning the notch on the controller with the raised guide on the tank. Position the flow controller nozzle through the opening in the lid (F).
- Reattach the powder tank lid (F) and clip down the catches to secure.
- Place the powder tank into your Perfect Prep® Pro machine, making sure the nozzle is aligned with the hole.
- After reinserting the powder tank, the powder tank alert light (R) will automatically go out and the device is ready to use.
To store your formula powder settings...
- Place the lower drip tray (K.ii) into the left side of the unit, ensuring it aligns with the pins. Place the upper drip tray (K.i) and bottle stand (J) on top to get the bottle as close to the outlet as possible. Place an empty bottle on the stand.
- Select the dispense formula powder button (T) and it will illuminate.
- Press and hold the size of feed (Q) you want to configure for 2 seconds. The dispense formula powder button will pulse yellow and the feed size will illuminate.
- Press the dispense formula powder button (T) again to begin the weight calibration. The scales will now zero the weight of your bottle.
- Take the bottle off the stand and manually measure the exact amount of formula powder needed for the feed size you’ve selected. Follow the instructions from your preferred brand precisely as this setting will be used for future dispensing.
- Place the bottle with formula powder in back onto the weighing platform and press the dispense formula powder button (T) again, it will illuminate green to let you know it has successfully stored.
Your milk settings are now stored. The next time you want to prepare this bottle size with the same formula powder type, simply select it and press the formula powder dispense button and the machine will measure out the stored amount for you.
IMPORTANT: The stored setting is specific to both the bottle size and the formula powder type and brand. If you change the formula powder type or brand, you will need to reconfigure the setting to ensure accurate dispensing. The weight of the powder stored does not include the bottle or any stacking cups, so a different bottle can be used without affecting your stored settings.How to use
Priming your filter:
Before use, make sure that any air bubbles or loose particles are removed from the filter by submerging it in water for at least 5 minutes. This is necessary to enable water to pass through the filter once it is installed in the machine.
- Only ever touch the top of the filter when handling.
- Remove the filter from its packaging and remove the sticker from the top of the filter.
Submerge the filter in a bowl filled with cold tap water. - Shake and tap the base of the filter to remove any air bubbles (whilst submerged for 5 minutes).
- Your filter is now ready to fit into the filter hopper (C). Push downwards until it is positioned firmly.
Making a feed with your Perfect Prep® Pro machine
- Place your bottle as close to the powder outlet (I) as possible using the bottle stand (J) and drip tray (K) to create a surface at the correct height.
- Select the dispense formula powder button (T) on your machine and it will illuminate.
- Select the size feed you want to dispense from the setting dial (Q).
- Select the dispense formula powder button (T) again to dispense the powder.
- Your machine will now dispense the powder and the dispense formula powder button (T) with flash orange. Do not touch or lift the bottle during dispensing and wait for the green light before removing it. If the dispense formula powder button illuminates red, this indicates an error in the powder dispense and you should discard the powder in the bottle, check there’s enough powder in the powder tank and then start again.
- Now place your bottle under the water outlet (H), on the right-hand side, making sure the water tank (D) has enough water.
- After successfully dispensing the powder and removing the bottle, the machine will automatically switch to the water dispensing mode.
- Select your feed size from the setting dial (Q) and press the dispense water button (U) to start.
- A hot shot of water will be dispensed. The dispense water button (U) will flash orange while the hot shot is dispensing.
- Wait for the dispense water button (U) to pulse before removing the bottle. Add milk lid securely to the bottle and swirl until the formula has dissolved.
- Remove the lid and place your bottle back onto the stand located under the water outlet (H), press the dispense water button (U) again to dispense the remaining water. FOR SAFETY, ADD THE COLD WATER WITHIN 2 MINUTES AFTER ADDING THE HOT SHOT. IF YOU TAKE LONGER THAN 2 MINUTES OR IF YOU STOP THE CYCLE, THE POWER BUTTON WILL ILLUMINATE WHITE. DISCARD THE FEED AND REPEAT THE BOTTLE PREPARATION PROCESS FROM STEP 1.
- The dispense water button (U) will flash to let you know the machine is preparing to dispense. Expect a slight delay before water is dispensed.
- The bottle is ready when the dispense water button (U) turns green. Add the sterilised teat, screw ring and hood, and swirl.
FOR YOUR CHILD’S SAFETY, ALWAYS CHECK FOOD TEMPERATURE BEFORE FEEDING BY TESTING ON A SENSITIVE PART OF YOUR SKIN.
Your bottle is now ready to serve.
Using the feed logging settings on your Perfect Prep® Pro machine
The feed logging settings can be activated via the settings page of the Tommee Tippee® app, and once activated, it will be added to the main screen of the app.

The feed logging feature means you can store and access feed statistics within your Tommee Tippee® app to track your baby’s feeds.
For parents with more than 1 child, you can add up to 3 profiles and statistics for each profile will be logged individually.
When using multiple profiles, each one will have a corresponding colour (pink, purple or green). This will show on their profile in the app and the ‘child profile indicator’ button (P) will illuminate on the machine to show which profile the machine is currently set to.

You can switch between these profiles by pressing the ‘child profile indicator’ button (P).

With feed logging activated, your machine will automatically send the amount and time of a feed to the app to log when it is online. If offline, the machine will store it for 30 days and then upload it once connected.
Feed logging allows you to...
- Set alarms for their routine to remind you when it's time to feed
- Specify if your baby’s feed was milk or water only
- Log how much of their feed they finished
- Add feeds manually
- Access feed statistics, which can be viewed over a day, week or month
- Store calibration settings per child profile in the case that each child is using different types of formula
Cleaning and Maintance
How often should I clean my machine?
You should clean your Perfect Prep® Pro machine:
- Before its first use and then every 30 days.
- If your machine hasn’t been used for 1 week or more.
- When replacing your filter.
- After a de-scaling cycle
How to clean
You must run a cleaning cycle before first use or when indicated by the cleaning icon. This can take up to 10 minutes to complete.
Always remove your filter before running a cleaning cycle.
DO NOT REMOVE THE WATER JUG WHILE WATER IS BEING DISPENSED.


Now move onto priming and fitting the filter to complete the cleaning cycle. If you are not replacing with a new filter, move straight to step 3 of filter replacement.
How to replace the filter
Your Perfect Prep® Pro machine needs a filter to work correctly. Replacement filters are available from the Tommee Tippee website.
You should not reset your filter counter (M) unless you are replacing it with a brand new filter.
- Prime your filter by submerging it upright in a bowl of cold tap water. Tap the base of the filter to remove any air bubbles for 5 minutes.
- Insert the new filter into the filter hopper and insert the filter hopper (C) into the water tank.
- Fill the filter hopper to the maximum level with cold tap water.
- Place the lid (A) on the water tank (D) and add to your Perfect Prep® Pro machine.
- Place an empty container under the water outlet (H).
- Press and hold the filter replacement button (M) for 2 seconds, the cleaning light will illuminate.
- Press the cleaning button (L) for 2 seconds to flush the remaining water.
- Wait for the water to run through the machine. DO NOT REMOVE THE WATER JUG WHILE WATER IS BEING DISPENSED. DISCARD THE WATER.
How to descale your machine
The ‘calc’ or descaling icon (N) will illuminate when the unit requires descaling soon. If the light flashes, you should descale immediately.
The descaling process will remove deposits of calcium and other minerals in the system that may affect its performance.
- Remove the filter (B), always making sure to place it on a clean surface.
- Put the water tank (D) in place.
- Add 500ml of white vinegar to the water tank (D).
- Put an empty container under the water outlet (H).
- Press and hold the descale button (N) for 2 seconds. If you need to pause, press the button again. Press and hold the same button for 2 seconds if you need to cancel.
- The descale cycle will stop and start to allow the vinegar to clean the machine. This is normal. When complete, pour the vinegar away.
The machine may make a loud sound for around 10 seconds at the end of the descale cycle. This is normal.
RUN THE CLEANING CYCLE TWICE TO REMOVE ANY REMAINING VINEGAR IN THE SYSTEM. SEE CLEANING CYCLE INSTRUCTIONS.

Warranty
This product is covered by our exclusive two-year warranty when you buy directly from us! For full terms and conditions, please click here.
What is covered?
Any defect due to faulty materials or workmanship which occurs while the Product is covered by this Warranty.
What is not covered?
This Warranty does not cover wilful damage, negligence or minor cosmetic damage caused by fair wear and tear.
How long are products covered?
This warranty covers Products for two years from the date of purchase when purchased directly from Tommee Tippee.
We will keep a record of when you purchased your Product in your Tommee Tippee account, there is no need to register.
What is my product was bought elsewhere?
If you have purchased any Tommee Tippee items from another retailer, online or in-store, you should address any issues you have to that retailer or website in the first instance. Your statutory rights are against the retailer that sold you the Product.
What if it has been longer than two years from purchase of the product?
This Warranty only covers Products for two years from the date of purchase. Do not worry if a defect occurs after this time, we still want to help, so please contact us in the same way you would if you were making a claim.
FAQ d’assistance