Assistance Produit
Support Dreamsense Smart Baby Monitor
Quick connection guide
If you really can’t wait to get started with your new monitor, then this quick connection guide will get you up and running.
First, please download the Tommee Tippee app which is available on the Android and iOS app stores.
Once you’ve downloaded the Tommee Tippee app and registered your account, pairing is really simple. Just follow the on-screen instructions to pair your device.
- Once your account is set up, tap the ‘+’ in the top right corner to add a new baby unit and follow the on-screen instructions.
- Press the power button on the back of the baby unit. The light will turn orange. The light will glow white if you’ve already paired it to an account. Press and hold the power button to pair to a new account. If it glows red, your internet is down. Check your router and then press and hold for 5 seconds when back online.
- Follow the steps in the app to detect your baby unit. You will be taken out of the app to select a ‘SmartLife’ or ‘Tommee Tippee’ hotspot and may lose connectivity. This is normal.
- Return to the app to complete the pairing process.
Setting your comfort zones
The parent pod filters what’s going on in the nursery, so you’re only notified of things that matter to you.
To ensure it delivers on that promise, choose your ‘comfort zones’ as soon as your baby unit is paired. You choose how sensitive each sensor is and how often you’re notified of changes through the parent pod.
Setting sleep analysis duration
Next, you need to input when bedtime begins and ends on a typical night. This will determine when the sleep analysis runs from and to, allowing you to understand events, baby behaviours and sleep trends.
- Drag the slider to define bedtime and wake time. We know your little one might have other ideas but we set a ‘bedtime’ and ‘wake time’ so you can track trends over time.
- Once you’ve set your sleep analysis duration, you’ll see insights on the sleep tracker pages including environmental changes and whether they disturbed your baby.
- Finally, ensure the baby unit and cable are more than 3ft from the cot and that’s it... you’re ready to go!
Getting started
Power supply and charging
- Place your baby unit on flat surface more than 3ft from cot.
- Plug in your baby unit (camera).
- Turn parent pod on by sliding the switch to day or night mode.
- Download app and pair device ready to use.
- Baby unit – Your baby unit is a USB-powered device and needs to be plugged in to work. For safety, please ensure all parts of the unit, including the wire, are more than 3ft from the baby’s cot at all times.
- Parent pod – The parent pod is a rechargeable device that holds charge for around six hours. It can be used while charging or unplugged. Please plug in the parent pod to charge for four hours prior to/during first use.
Registration and pairing
The Tommee Tippee smart app allows you to control all app-enabled Tommee Tippee products in one convenient place.
- On your smartphone, search for the free Tommee Tippee smart app in the Android and iOS app stores.
- Once downloaded, open the app. Create an account if this is your first app-enabled Tommee Tippee product or login if you already have one.
- Follow the steps in the app to validate your e-mail address. We ask for this as an additional security measure.
- Once your account is set up, tap the ‘+’ icon to add a new device, following the on-screen instructions.
- You’ll be asked to power on your baby unit. Ensure the light on the back of the unit is solid orange during pairing. It will turn solid white when connected.
Parts guide
Baby unit (camera) – The baby unit can be placed on any flat surface and offers a high definition, wide-angle view of your baby’s sleeping environment.
It includes night vision and senses everything that’s going on in the background – sound, humidity, temperature, and light. It’s even clever enough to know the difference between a car horn outside and your baby crying in their cot.
- 1080p camera and sensors
- Tilt axis
- Baby microphone
- Shelf mount
- Environment microphone
- Power and status
- Speaker
- Twist axis
Parent pod - The parent pod is designed to notify you when there’s a disturbance, whether that be your baby making a noise or a change in their sleeping environment. It uses coloured lights and sound to catch your attention. As you can adjust the sensitivity of these notifications within the settings section of your app, you can be notified only when you want to be. When notified you can then open the app to learn more about the disturbance, before deciding whether you want to take any action.
The baby unit and parent pod can be used ‘offline’ as an effective sound monitor but we recommend pairing it to the Tommee Tippee app to benefit from video monitoring, two-way talk, snapshot, disturbance tracking and customisation of the comfort zones.
- Background state change indicator light
- Baby state change indicator light
- Pause notifications
- Power light
- 3-way switch off / day-mode / night-mode
- Charging port
- Volume adjustment
- Brightness adjustment
Day and night mode option – In day mode, green illumination means everything is ok but in night mode, when there’s no illumination, that means everything is ok. We’ve done that so the green light doesn’t disturb your sleep.
Using your Parent Pod
Your parent pod distinguishes between ‘baby’ and ‘environment’ and helps let you to decide whether you should go to check on your baby or not.
For example, if there’s a change in the environment but your baby is still fast asleep, you might decide to make no changes immediately. But, if baby is crying, you might choose to intervene.
As well as acting as an effective sound monitor, it uses coloured lights to notify you of status changes that are outside your (in-app-defined) ‘comfort zones’.
Parent Pod coloured light guide
Baby is quiet and all environmental factors (light, temperature, humidity) are within your pre-defined comfort zones.
*In night mode, the green light is turned off, encouraging you to concentrate on your own sleep, knowing you’ll be notified if anything goes outside of your comfort zones.
Baby is restless and making noises (e.g. crying) above your set comfort zone.
An environmental change has fallen outside your comfort zone e.g. it's too cold in the room.
Pressing the middle button temporarily pauses all notifications, allowing you to go into the nursery to settle or feed your baby. Simply press the button again to un-pause notifications.
Your baby monitor is turned off, out of range (more than 80m away) or your Parent Pod is still trying to find it.
Safety information
Please remember that your Tommee Tippee baby monitor is not a medical device, nor a device to prevent a case of Sudden Infant Death Syndrome (SIDS) or ‘cot death’, and you should not rely on it for a baby’s well-being.
This baby monitor has been designed to give you added reassurance for those times when you cannot be in the same room as your baby, it's not a substitute for proper adult supervision. You should personally check your baby as frequently as necessary.
- Children have been strangled in cords. Keep cords out of the reach of children – more than 3 ft (0.9 m) away.
- It's important that an adult stays within range of the monitor at all times during use.
- Never place the baby monitor in the baby’s cot.
- Do not place furniture or other obstructions on the adaptor cords and be sure to position them so that nobody can trip over them.
- Do not operate if there is any damage to the appliance or the cord.
- Ensure cord isn’t twisted or caught behind furniture as this can cause weakness in the cable.
- Do not use with an extension cord.
- Keep adaptor cords away from hot surfaces such as radiators and central heating pipes.
- Be careful not to position the adaptor where a child might try to step on it.
- Please note that the adaptors become warm in use – this is quite normal and not a hazard.
- Use the power adaptor provided.
- Only plugs that are approved to BS1363 should be used (UK only).
- Only use this product on a stable and level surface.
- Make sure you store your monitor in a safe place when not in use, away from heat and water.
- Do not submerge in water.
- Take care not to drop either unit as this may affect the functioning of your monitor.
- Do not attempt to remove, replace, or repair the battery from this product.
- The disconnected device should remain readily operable when not plugged into the mains power supply.
Warranty
This product is covered by our exclusive two-year warranty when you buy directly from us!
What is covered?
Any defect due to faulty materials or workmanship which occurs while the Product is covered by this Warranty.
What is not covered?
This Warranty does not cover wilful damage, negligence or minor cosmetic damage caused by fair wear and tear.
How long are Products covered?
This Warranty covers Products for two years from the date of purchase.
We will keep a record of when you purchased your Product in your Tommee Tippee account, there is no need to register.
What if I bought my product elsewhere?
If you have purchased any Tommee Tippee items from another retailer, online or in-store, you should address any issues you have to that retailer or website in the first instance. Your statutory rights are against the retailer that sold you the Product.
What if it has been longer than two years from purchase of the Product?
This Warranty only covers Products for two years from the date of purchase. Do not worry if a defect occurs after this time, we still want to help, so please contact us in the same way you would if you were making a claim.
Still need help?
If you’re still looking for an answer, get in touch with us here.