Assistance Produit

Merci d'avoir acheté une tasse à paille lestée de Tommee Tippee. Consultez la page d'assistance de ce produit pour apprendre comment utiliser, nettoyer et prendre soin de votre tasse, et obtenir des réponses à vos questions.

Manuel produit

Support Superstar Weighted Straw Cup

Getting Started

Thanks for purchasing a Tommee Tippee Superstar™ Weighted Straw Cup. This product support page is here to help you use it safely, to let you know how to clean and take care of it, and to answer any questions you may have.

Storage & Use

As with most sippy cups, ours are designed to be used with milk, water or juices that don’t contain pulp. Do not fill this cup with fizzy (carbonated) beverages, formula, or hot liquids.

It’s important that you inspect your cup before each use. Do not store or leave the cup in direct sunlight or near a source of heat, and don’t allow it to contact solvents or harsh chemicals.

This cup is…

  • Not suitable for use in a conventional oven, a combination microwave oven, or any other heating device.
  • Not suitable for microwave use apart from sterilising. See cleaning and sterilisation instructions for more information.

Instructions for cleaning your cup

Before the cup’s first use, disassemble and thoroughly clean it. Our insulated cups and weighted straw cups are suitable for sterilisation by cold water tablet/liquid solution only.

All the parts of this cup can be washed in the dishwasher but be sure to place them on the top shelf only, and don’t use solvents or harsh chemicals. To avoid stains, do not allow the cup to contact oil-based foods or tomato-based sauces.

Before every use clean the cup carefully, and always wash it immediately after use. To clean your cup…

  1. Unscrew the lid and open the flip cap to expose the straw.
  2. Separate the straw connector, weighted straw, and the star base.
  3. Use your thumb to push out the hard valve from under the lid
  4. Remove the silicone straw from under the lid.
  5. Wash all parts thoroughly in warm soapy water and rinse in clean water. Use brush included to clean straws. To prevent damage, avoid using a brush on the soft part of the valve.

Instructions for reassembling your cup

Always shake parts after washing to remove excess water and leave to air dry before re-assembling.

Your cup could leak or be difficult to drink from if not assembled correctly as follows…

  1. Align the silicone straw and the hard valve, press together. Ensure part A of the soft side is fully pushed through the hole of the hard side. This is essential to make sure the valve functions correctly.
  2. (a/b) Install the silicone straw with the hard valve from under the lid, pull the straw until it clicks. Push the hard valve firmly until the three prongs lock into place.
  3. Reassemble the hard straw by pushing firmly into the hard valve.
  4. Screw on lid.

WARNING!

For your child’s safety and health…

  • Always use this product with adult supervision. Accidents have occurred when babies have been left alone with drinking equipment due to the baby falling or if the product has disassembled.
  • Never use feeding spouts or straws as a soother.
  • Dispose of the cup at first signs of damage or weakness.
  • Keep any components that are not in use out of reach of children.
  • Never attach to cords, ribbons, laces, or loose parts of clothing. The child can be strangled.
  • To avoid scalding, do not use the cup with hot liquid.
  • Do not use the cup or any part of the cup as a toy.

Please be aware that continuous and prolonged sucking of fluids will cause tooth decay and decay can occur even when non-sweetened fluids are used. The risk of decay is increased if the child is allowed to use the cup for long periods through the day, and particularly through the night when saliva flow is reduced or if the cup is used as a soother.  

FAQ d’assistance

Nous sommes désolés que votre tasse fuie ! Votre tasse ne fuira que si elle n'est pas assemblée correctement, et la valve est conçue pour être 100 % étanche. Veillez donc à ce que la valve de la tasse soit assemblée correctement (conformément aux instructions ci-dessus) et à ce que le couvercle soit bien fixé. Si ces vérifications ne permettent pas de résoudre le problème, veuillez nous contacter pour obtenir de l'aide.

ATTENTION !

Pour la sécurité et la santé de votre enfant...

Ce produit doit toujours être utilisé sous la surveillance d'un adulte. Des accidents sont déjà survenus lorsque des bébés ont été laissés sans surveillance avec un récipient à boisson, suite à une chute de l'enfant ou à un désassemblage du produit.

Ne jamais utiliser les becs d'alimentation ou les pailles comme sucette.

Jeter la tasse dès les premiers signes de détérioration ou de fragilité.

Conserver tous les éléments non utilisés hors de portée des enfants.

Ne jamais attacher à des cordons, des rubans, des lacets ou des bouts de tissu. Votre enfant pourrait s'étrangler.

Pour éviter les brûlures, ne pas utiliser la tasse avec un liquide chaud.

Ne pas utiliser la tasse ou toute partie de la tasse comme un jouet.

Il est important de noter que la succion continue et prolongée de liquides provoque des caries dentaires et que celles-ci peuvent survenir même en cas d'utilisation de liquides non sucrés. Le risque de caries augmente si l'enfant utilise la tasse pendant de longues périodes au cours de la journée et en particulier pendant la nuit, lorsque le débit de salive est réduit ou si la tasse est utilisée comme une sucette. 

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