Product Support

Thank you for purchasing a Tommee Tippee PrepGo Formula Feed Maker. This product support page is here to help you learn how to use, clean and care for your PrepGo, and to help with any queries you may have.




Support Page PrepGo Formula Feed Maker

Using your product

How to use

  1. Clean and disinfect the surface you are going to use. It is important that you wash your hands.
  2. Fill the kettle with fresh tap water (do not use water that has been boiled before). Boil the water.
  3. Take care when handling freshly boiled water.

Using the hot flask and cooling flask 

  1. Press and hold the power symbol for 3 seconds to turn the lid on/off. The lid will automatically turn off after 12 hours to reserve battery power.
  2. Add boiling water to the cooling flask, using the graduation marks on the inside of the flask as a guide.
  3. Measure out the formula as per manufacturer instructions and store in the milk powder dispenser until you are ready to use.
  4. You can now pour the water from the hot flask into the cooling flask using the graduation marks on the inside of the flask for correct measurements
  5. Add the correct amount of formula powder, as per manufacturers guidelines, in line with the amount of water in the flask.
  6. Screw the digital lid onto the cooling flask, ensuring it is assembled correctly, and shake well to mix the powder with the hot water, ensuring it's fully dissolved. Shaking the cooling flask starts the cooling process.
  7. The time it takes for the feed to cool depends on the feed size, refer to the table below. To check if a feed is ready to dispense into a baby bottle, tilt the cooling flask sideways for a minimum of 5 seconds so the milk touches the digital lid. The lid will show a blue star when the feed is ready. Don’t dispense the feed before 2 minutes
  8. Decant your feed into a clean, sterile bottle. And follow bottle feeding instructions.
  9. Always check the temperature before feeding your baby. Once a feed is made, use straight away.

Using the cooling flask 

    1. Press and hold the power symbol for 3 seconds to turn the lid on/off. The lid will automatically turn off after 12 hours to reserve battery power.
    2. Add the boiled water to the cooling flask, using the graduation marks on the inside of the flask.
    3. Add the correct amount of formula powder, as per manufacturers guidelines, in line with the amount of water in the flask.
    4. Screw the digital lid onto the cooling flask, ensuring it is assembled correctly, and shake well to mix the powder with the hot water, ensuring its fully dissolved. Shaking the cooling flask starts the cooling process.
    5. The time it takes for the feed to cool depends on the feed size, refer to the table below. To check if a feed is ready to dispense into a baby bottle, tilt the cooling flask sideways for a minimum of 5 seconds so the milk touches the digital lid. The lid will show a blue star when the feed is ready. Don’t dispense the feed before 2 minutes
    6. Decant your feed into a clean, sterile bottle. And follow bottle feeding instructions.
    7. Always check the temperature before feeding your baby. Once a feed is made, use straight away.

    The digital lid

    The integrated thermometer in the digital lid will activate the digital screen when it comes into contact with water or milk. The digital lid will tell you when a feed is ready for baby (blue star), but also when water is still hot enough to start making a feed (red or orange star). To help maintain battery life switch the digital lid  off between feeds by pressing the power symbol for 3 seconds

    When testing the temperature of milk (on the cooling flask)

    Under most circumstances the digital lid will not show a red star when attached to the cooling flask. This is because the cooling flask will start cooling the feed immediately and brings the feed temperature below the range that would show a red star.

    Cooling times 

    Cooling times should be used as a guide only. Always check food temperatures before feeding. Always follow formula powder manufacturer’s instructions for making a feed.

    The cooling flask works by absorbing heat from hot liquids. After being exposed to heat, it will require a minimum of 3 hours before being ready to use again.

    The cooling flask works by absorbing heat from hot liquids. After being exposed to heat, it will require a minimum of 3 hours before being ready to use again.

    Sterilisation & Cleaning

    Guidance on how to clean and maintain your GoPrep

    The flask can be cleaned in warm soapy water or a dishwasher, and it can also be sterilised (see table below). The lid can be washed in warm soapy water - take care to remove the silicone seal and use the small brush provided to clean behind the seal of any excess milk. The flask and lid should be cleaned and sterilised after every use.

    Descaling (flask only)

    To avoid the build-up of limescale the container should be periodically cleaned. The best results are obtained using a mixture of water and bicarbonate of soda or washing up liquid. Rinse thoroughly afterwards.

    Do's & dont's

     

    Support FAQ's

    The digital lid should be cleaned in warm soapy water, using the small brush provided if required and it can then be sterilised in a UV steriliser or cold water sterilised.

    The lid contains a long-life battery which is sealed into the lid and is designed to last through the bottle feeding journey, the exact battery life is dependent on usage.

    The cool element of the flask requires 3 hours to reset after use.

    Once you have applied heat to the flask for the last time and leave it to rest the 3 hours will start.

    So, if you washed the flask in hot water and then sterilised the re-set time will start post the cleaning and sterilisation stage.

    We would not recommend making up feed and storing, in line with formula guidelines feed should be made up and used straight away and any left-over feed disposed of. Storage for a period of time is not recommended.

    The flask holds up to 240ml of water (8oz) so you can make up bottles to that capacity so one single feed or combination of smaller feed sizes.

    The boiling water will stay hot in the flask (to make up a feed) for a minimum of 4 hours depending on how much water is added to the flask.

    There are graduations on the inside of the cooling flask to help with measurements, or you could measure into a bottle first and then transfer to the cooling flask. 

    The time to cool depends on the water temperature in the insulated flask and the size of feed required. 

    Please refer to instructions which give a guideline for the cooling times.