PerfectPrep® Pro

To reset your Perfect Prep® machine’s Bluetooth connection, just press and hold the Bluetooth button for 2 seconds, then follow the instructions in the app to pair.

Your machine may be too close to other electricals (like a microwave), which can interfere with the coverage. Move it away from these devices, then try to connect again.

Your phone could be in battery-saving mode. Make sure it's fully charged and not trying to conserve power.

Your phone's location services could be turned off. You'll need to switch these on for everything to work properly.

Finally, check the Tommee Tippee App Bluetooth (BLE) permissions are enabled in your settings.

Your Perfect Prep® Pro machine should be kept in a cool, dry place that’s out of direct sunlight and away from warm appliances. This will help keep the water tank cool.

Your Perfect Prep® Pro machine will go into standby mode after 18 minutes of inactivity. Press any button to turn it back on when you’re ready to make a feed.

No, you don’t need to boil the water before adding it to the hopper. The Perfect Prep® Pro dispenses a hot shot of water at the beginning of each feed, which is hot enough to help kill any bacteria in the formula. You only need to use boiled water when running a cleaning cycle.

Perfect Prep® Pro machines have a patented hot shot to kill any bacteria that might be in the formula powder.

Learn more here: tommeetippee.com/perfect-prep-explained

On average, one Tommee Tippee Perfect Prep® filter lasts up to 3 months, depending on how much you use your machine and the size of the bottles you prepare. If you use your machine to dispense ambient water, you will need to change your filter more often. 

The filter replacement icon on your machine will turn orange to tell you when your current filter is coming to the end of its effectiveness. When this icon starts flashing, you must fit a new filter to continue using your machine.

The water in a Perfect Prep® Pro machine passes through a filter that removes bacteria and other impurities using an ultra-filtration membrane. This specially designed membrane has openings that are smaller than bacteria and forms a physical barrier that stops any bacteria passing into the machine, or the prepared bottle feed.

Tommee Tippee Perfect Prep® filters are as effective as boiling the kettle when it comes to removing bacteria, and this has been tested and verified by an independent laboratory.

We know some people buy standard water tank filters or filters claiming to contain an anti-bacterial membrane, rather than Tommee Tippee filters, to use in their Perfect Prep® machines. Standard water tank filters generally do not contain an anti-bacterial filtration membrane, so are not safe to use in any Perfect Prep® machine.

Learn more here: tommeetippee.com/perfect-prep-explained

Prior to fitting your new filter, it needs to be primed properly and the steps for this are as follows:

Only ever touch the top of the filter when handling.

1. Remove the filter from its packaging and peel the sticker off of the top.
2. Submerge the filter in a bowl of cold tap water.
3. Shake and tap the base of the filter to remove any air bubbles, and keep it submerged for at least 5 minutes.

The process removes air bubbles so water can flow freely through the filter.

When opening the filter packaging you may find that there is a small amount of black carbon residue in the bag or on the surface of the cartridge. This is normal and it’s nothing to be concerned about.

These food grade certified carbon particles are harmless. They can’t pass through the filter and will be reduced during the initial set up process when submerging in clean fresh water.

We recommend using the water in your Perfect Prep® Pro tank within 1 or 2 days, any longer, and you should refill the tank with fresh tap water.

As is normal with all manufactured products, the Perfect Prep® Pro machine's dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature, Natural Start® and Advanced Anti-Colic baby bottles.

This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%. It’s therefore possible for the combination of both tolerances, machine, and bottle, to make the volume dispensed by the machine appear inaccurate.

Our Closer to Nature, Natural Start® and Advanced Anti-Colic baby bottles all meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350.

Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 120ml feeds. It is difficult to recommend a "suitable from" age because every newborn’s weight is different. Some babies are onto 120ml feeds within a couple of weeks, whereas others may take longer.

Perfect Prep® Pro machines can't prepare a bottle under 4oz because the volume of the final formula feed needs to be large enough to split into two important parts:

1. An initial hot shot big enough to dilute the formula and kill bacteria effectively.
2. A second dispense big enough to cool the hot shot down to body temperature.

If Perfect Prep® Pro were to make a feed smaller than 4oz, the quantity of both the initial hot shot and the second water dispense would not be large enough.

Perfect Prep® Pro machines have a probe that measures the temperature of the water in the tank and stops the unit dispensing water is above 28°C. This is a key safety feature that makes sure the final feed is not too hot for your baby.

High water temperature should only ever be an issue in hotter climates, but it's not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.

We therefore recommend that you run the cold tap for 10 seconds before filling your Perfect Prep® Pro tank.

To stop your unit getting too hot...

Keep it out of direct sunlight.

Regularly top it up with cold tap water.

Keep a jug of cool water in the fridge and use this to top up your machine.

Add some ice cubes to the hopper.

We'd only ever expect this warning light to come on during a cleaning cycle when you flush your machine with boiled water.

If the temperature warning light turns on when you're making a feed, empty the water tank and refill the filter hopper with cool tap water. Once you have refreshed the water, the temperature light should go out.

First, try using a few different plug sockets to check if the socket itself is not working as expected.

If your machine still has no power, we recommend that you return it (with the receipt) to the retailer you bought it from. They should be able to offer an exchange.

If you don’t have your receipt, please get in touch with our customer services team, and have the following information ready to share:

• The batch code of your machine unit (labelled on the base).

• The date of purchase.

• The name of the retailer you purchased it from.

Yes. Perfect Prep® Pro machines pass all appropriate standards for electrical baby products and are designed to make the lives of parents simpler.

To ensure safety, Perfect Prep® Pro machines make a fresh formula feed using a unique, patented four-stage process.

Step 1: The integrated scales make measuring the right amount of milk powder easy and accurate, helping ensure each feed is prepared safely and correctly.

Step 2: The water used to make the feed passes through a filter that removes bacteria and other impurities. Bacteria are removed using an ultra-filtration membrane which has openings that are smaller than bacteria and therefore form a physical barrier that stops any bacteria in the tap water from passing into the machine. Tommee Tippee Perfect Prep® Pro filters areas effective as boiling the kettle when it comes to removing bacteria, as tested and verified by an independent laboratory.

Step 3: Once the water is safely purified, a baby bottle containing formula powder is placed on the machine, and ‘hot shot’ of water is dispensed into it so it can kill any bacteria in the formula powder.

Step 4: The Perfect Prep® Pro machine then completes the bottle feed by dispensing a measured quantity of cool water. The machine is perfectly calibrated to ensure that the total volume of the feed is perfect, and that the combination of the patented hot shot and the second dispense results in a body temperature bottle feed.

Learn more here: tommeetippee.com/perfect-prep-explained

Yes, the machine is designed to be safe for use with all major baby milk powder brands.

Perfect Prep® Pro heats water to a temperature that is carefully calibrated to strike the right balance between preserving the nutritional quality of the formula, particularly its protein content, and effectively killing any harmful bacteria that may be present in the powder.

There is a slight delay between the hot shot and the remainder of the cold water being dispensed to ensure the final feed is the perfect temperature for your baby.

If this is the first time you are using your Perfect Prep® Pro you must run a cleaning cycle before you can use the machine.

If the water level icon is orange, you need to fill the water tank with more water before you can make a feed.

If the filter replacement icon is flashing orange, you won't be able to use your machine until you've fitted a fresh filter.

If the descale icon is flashing orange, you won't be able to use your machine until you've run a descale cycle.

Press and hold the dispense water button for 2 seconds to cancel a water dispense. The light will flash red for 20 seconds while the unit cools, then you'll be able to use your machine again.

If you cancel a water dispense when making a feed, you should discard the feed and start from scratch once the unit has cooled.

If the powder tank alert icon appears orange, check the powder tank to make sure there's enough milk powder and that it isn’t blocked. If you find a blockage, clear it, and put the tank back in place.

If the powder tank alert icon appears orange, check the powder tank to make sure there's enough milk powder and that it isn’t blocked. If you find a blockage, clear it, and put the tank back in place.

You might not have a feed size stored, make sure you've calibrated your machine and completed the bottle set up process.

Check that you have positioned the lower drip tray correctly so that it drops into the holes on the base of the unit securely.

Press and hold the dispense powder button for 2 seconds to cancel a powder dispense.

If you cancel a powder dispense when making a feed, you should discard the feed and start from scratch. The dispense powder button will illuminate red until you remove the bottle from the scales.

Make sure the drip tray is correctly positioned and that the area underneath is clean and clear. Double-check that the drip tray is properly aligned. If the issue continues, try running a new powder calibration and ensure the powder tank is securely fitted.

If you're having trouble removing the powder tank, try switching the machine off and then on again. This will reset the system and may release the tank.

Yes, you can use any bottle. The Perfect Prep® Pro has built-in scales that automatically tare the weight to zero once the stacking cup and bottle are in place. This means it only measures the powder, not the bottle or cup, so you’ll always get the correct amount, regardless of which bottle you use.

As with any other method of making up a feed for a baby, it’s essential that good hygiene practices are observed when using and maintaining your Perfect Prep® Pro machine. Your machine is letting you know that it's time to run a cleaning cycle. You should clean your machine:

• Before first use and then every 30 days.

• If it hasn’t been used for 1 week or more.

• When replacing the filter.

• After descaling.

Press and hold the 4oz and 11oz buttons at the same time for 2 seconds.

Press and hold the 4oz and 11oz buttons at the same time for 2 seconds.

This Warranty does not cover wilful damage, negligence or minor cosmetic damage caused by fair wear and tear.

This warranty covers Products for two years from the date of purchase when purchased directly from Tommee Tippee.

We will keep a record of when you purchased your Product in your Tommee Tippee account, there is no need to register.

If you have purchased any Tommee Tippee items from another retailer, online or in-store, you should address any issues you have to that retailer or website in the first instance. Your statutory rights are against the retailer that sold you the Product.

This Warranty only covers Products for two years from the date of purchase. Do not worry if a defect occurs after this time, we still want to help, so please contact us in the same way you would if you were making a claim.