Support Details
Find some answers to the most frequently asked questions about your Perfect Prep Machine.
Watch the video below for more information on why the Perfect Prep Filter is the best for use in the Perfect Prep Machine.
The Perfect Prep Filter
As with any other method of making up a feed, it is essential that good hygiene practices are observed in the use and maintenance of your Perfect Prep machine. It is very important that your everyday routine includes simple hygiene steps such as keeping formula away from the hopper and only ever holding the top of the filter. Ensure your hands and all surfaces that come in to contact with the machine and its components are clean, and that the unit is away from direct sunlight and heat sources.
HOW TO CLEAN
NOTE: If you are also changing your Tommee Tippee water filter, press the filter reset button for 2 seconds to clear the machine memory before using for a feed.
My machine is giving me two cold shots after cleaning?
This is perfectly normal! After every cleaning cycle the Perfect Prep will produce a cold hot shot, followed by a second cold shot this will need to be discarded as per the set up and cleaning instructions. Your Perfect prep will then work as normal producing a hot shot initially followed by cooled filter water to make up the perfect temperature for your babies feed
How to trouble shoot your Perfect Prep Machine
How to setup your Perfect Prep Machine
How to descale your Perfect Prep Machine
How to use your Perfect Prep Machine
How to maintain your Perfect Prep Machine