Why do I need to submerge the filter before use?
Submerging the filter before use ensures that any air bubbles or loose particles within the filter are removed prior to use. If bubbles remain, it could affect the operation of the machine. Submerging should only take a minute or so.
Once you place the filter into the machine, use the first bottle cycle without adding formula as a final flush to complete this process. Once complete, you’re ready to go!
Remember, if you’ve got any questions or concerns about this process, feel free to contact us to chat more.
What does the hot shot do?
The hot shot is a key feature of the Perfect Prep. It not only helps to dissolve the formula powder quickly and easily, but it also kills bacteria which may be present in the formula itself. The water dispensed in the hot shot is at a temperature of over 70°C.
Why can’t I make a feed smaller than a 4oz bottle?
We would love for you to be able to prepare a smaller bottle volume with the Prefect Prep unit, but it cannot make up a bottle below 4oz because the volume of the feed needs to be large enough to easily split into two:
- An initial hot shot big enough to dilute the formula into
- A dilution big enough to dilute the hot down to body temperature ready to serve
For any smaller feeds, we don’t have enough hot water in which to dilute the formula powder effectively, or enough to dilute and cool it down sufficiently from 70°C.
My temperature warning light keeps coming on and I don’t know why. What can I do to turn this off?
The only time we would expect this warning light to come on is during the cleaning mode, when you flush the unit with boiled water. Thereafter, you should only ever fill your unit with cold water from the tap.
The Perfect Prep unit contains a probe that measures the temperature of the water in the tank which prevents the unit from dispensing if the water is above 25°C. This is a key safety feature to ensure that the final feed is not too hot for your baby.
High water temperature should only ever be an issue in hotter climates, but it is not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather. We therefore recommend that the cold tap is flushed for 10 seconds before filling the tank.
The Perfect Prep should be kept in a cool dry location, out of direct sunlight and away from warm appliances. This is recommended to avoid the tank temperature getting too warm.
To prevent your unit getting too hot…
- Keep it out of direct sunlight.
- Regularly top it up with cold tap water rather than letting a full unit stand and warm for long periods of time.
- Keep a cold jug of water in the fridge.
- Add some ice cubes to the hopper.
How long can I leave unused water in the tank?
Water is a food stuff, so we recommend using any water in the tank within 1-2 days. If water has been left in the hopper for longer, then please empty and refill before next use.
How often do I need to change the filter?
On average each filter should last around 3 months, depending on the amount and size of bottles you use. The warning light will tell you when the filter needs to be changed.
The first light (when solid) is purely an indicator. When the light flashes, the filter physically requires changing.
Replacement filters are available from the Tommee Tippee website, please follow this link to shop.
Why is the amount of feed over or under the level of feed I was expecting?
As is normal with all manufactured products, the Perfect Prep Machine dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature bottles.
This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%.
It’s therefore possible for the combination of both tolerances, machine and bottle, to make the volume dispensed by the machine appear inaccurate.
Our Closer to Nature baby bottles all meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350.
Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 4oz feeds. It is difficult to recommend a "suitable from" age because every newborn’s weight is different. Some babies are onto 4oz feeds within a couple of weeks whereas others may take longer.
Sometimes when I change the water filter there are black particles on the cartridge. What are they?
You may find that there’s a small residue of black carbon in the bag or on the surface of the cartridge; this can happen and it’s nothing to be concerned about. These dust particles are harmless and will be reduced during the initial set up process when submerging in clean fresh water.
The carbon used in the filter is food grade certified and therefore poses no harm to your little one.