Product Support

Great to see that you’ve purchased a Tommee Tippee Made for Me Double Electric Breast Pump. To help you get started and to keep it working effectively, we’ve added all the guidance you should need, plus some handy hints, tips and troubleshooting advice.

Support Double Electric Breast Pump

Getting Started

What's in the box?

The Tommee Tippee® Double Electric Pump has everything you need to find your perfect fit and express comfortably. 

With the Double Electric Breast Pump, you’ll find…

  • 2x 24mm horns
  • 10x horn inserts (2x of each size, 13mm, 15mm, 17mm, 19mm and 21mm)
  • 1x nipple measurement guide
  • 2x 150ml Natural Start® bottles
  • 2x milk storage lids
  • 2x pump bodies
  • 1x power unit
  • 1x USB cable

Parts of the Tommee Tippee® Double Electric Breast Pump 

 

Part

Name

Description

A

24mm Horn

Trumpet shaped part with a soft edge to sit comfortably against your breast, and petals for massaging to promote milk flow.

B

Body

The duck-shaped part that you hold and connects the horn and cup to your baby bottle.

C

Duck-bill valve (peach)

Small one-way valve that lets breast milk into your bottle butdoesn’t let it back through as you move around.

D

Diaphragm

Small, transparent cup-shaped part that separates the milk from the dry parts of your pump, creating a closed system.

E

Diaphragm cap

Seals the diaphragm.

F

Lid (peach)

Allows you to connect the air tube to the pump and close the pump handset. 

G

5 x Horn insets

Sits directly inside the horn to personalise the fit for your nipple size, helping you establish a more comfortable experience.

H

Nipple measurement guide

To be kept safe and used regularly. Hold in front of each nipple to find your perfect fit with (or without) the interchangeable horn inserts.

Buttons and display 

The power unit is a small, portable motor that powers the massage, expression and suction of your breast pump. 

Personalise your session and keep a clear view of your time and mode. Once fully charged, you can enjoy up to 60 mins of pump time. 

 

Component

Description

A  

Power button

Press and hold for 3 seconds to turn on or off and tap mid-session to pause.

B

Mode button

Switch between massage and expression modes

C

Double/single pump display

Display indicates whether you’re set to double or single pumping. Two circles showyou’re in double pump mode, and one circle shows you’re in single.

D

Increase suction button

Press to increase the suction. Levels 1-5 in massage mode, and levels 1-9 in express mode.

E

Decrease suction button

Press to decrease the suction any time through your session.

F

Timer display

Display tells you how long you’ve pumped. The power unit automatically shuts down after 30 minutes.

G

Current mode display

Display shows the mode and suction level of your current session.

H

Battery display

Display shows full battery, low battery or battery charging status.

I

Air tube connectors

Connect your two plastic air tubes with peach connectors at each end to pump in double or single mode.

J

USB socket

Insert your USB cable here and connect to a power source to charge the power unit.

Buttons and display

The power unit is a small, portable motor that powers the massage, expression and suction of your breast pump. 

Personalise your session and keep a clear view of your time and mode. Once fully charged, you can enjoy up to 90 mins of pump time. 

Component

Description

A  

Power button

Press and hold for 3 seconds to turn on or off and tap mid-session to pause.

B

Mode button

Switch between massage and expression modes

C

Double/single pump display

Display indicates whether you’re set to double or single pumping. Two circles showyou’re in double pump mode, and one circle shows you’re in single.

D

Increase suction button

Press to increase the suction. Levels 1-5 in massage mode, and levels 1-9 in express mode.

E

Decrease suction button

Press to decrease the suction any time through your session.

F

Timer display

Display tells you how long you’ve pumped. The power unit automatically shuts down after 30 minutes.

G

Current mode display

Display shows the mode and suction level of your current session.

H

Battery display

Display shows full battery, low battery or battery charging status.

I

Air tube connectors

Connect your two plastic air tubes with peach connectors at each end to pump in double or single mode.

J

USB socket

Insert your USB cable here and connect to a power source to charge the power unit.

How to assemble and set up your Double Electric Breast Pump 

Each time you use your electric breast pump, check all parts of the pump and power unit for any damage. Wash your hands with soap and water and dry thoroughly before handling your breast pump. Make sure that all parts of the pump have been washed, cleaned and sterilised, and are completely dry.

  1. Place the clear diaphragm in the top of the body and push down gently to get a good seal. 
  2. Place the clear diaphragm cap over the diaphragm and push down gently to seal.
  3. Place the peach lid over the top of the body and turn it clockwise until it clicks closed.
  4. Push the horn onto the body until it’s fully engaged and secure. Turn your pump handset upside down.
  5. Insert the peach duck-bill valve. Gently squeeze the sides of the valve to make sure it’s open.
  6. Screw in a Tommee Tippee® Natural Start® bottle. This breast pump is designed to fit all Tommee Tippee® Natural Start® and Advanced Anti-Colic bottles(excludes Tommee Tippee® Natural Start® glass bottles).
  7. Place the assembled pumps on a flat surface. Connect one end of each air tube to the peach lid of each pump body and the other to the power unit. The air tubes go into the two holes at the front of the unit.
  8. Insert the other end of the air tubes into both sockets on the front of the power unit. If you want to use the pump in single mode only, insert the air tube into the single socket marked with

  9. Measure your nipples using the nipple measurement guide and select the correct horn insert for you.
  10. Push the horn insert into the tunnel of the horn until it locks in securely.

How to use your nipple using the measurement guide 

A nipple measurement guide is included with every Double Electric Breast Pump to help you find the perfect fit, from first use.

  1. Gently roll your nipple so it’s at a full size and repeat on the other side.
  2. Measure the diameter of each nipple in millimetres using the nipple measurement guide provided. 
  3. Make sure you measure both nipples because no two nipples are the same. 
  4. Once you have measured both nipples, choose the horn insert that is closest to your nipple size, and then consider experimenting with the size above and the size below.  
  5. Keep your nipple measurement guide in a safe, convenient spot, so you can easily reach for it as your nipple size changes over time.  

You will have found your ‘sweet spot’ when you experience the greatest comfort and a consistent milk flow.  

If your nipple rubs or feels pinched against the sides of the insert, this may indicate your horn size is too small. We recommend going up a size with the inserts included for a more comfortable fit.

If expressing feels uncomfortable or sore, you may need a smaller insert. 

We recommend measuring your nipples regularly and adjusting the inserts as needed to help you maintain a comfortable fit, and efficient milk expression.

Modes and suction levels 

The Tommee Tippee® Double Electric Breast Pump has two modes with adjustable suction levels to suit your preferred rhythm and pace.

Display symbol 

Description 

 

Massage mode

Suction levels 1-5, this mode has a gentle massage rhythm that mimics the way your baby latches to your nipple to stimulate let-down.

 

Express mode

Suction levels 1-9, this mode has a regular pumping action to express milk. 

Spend some time experimenting with different modes and suction combinations to find patterns that work best for you. 

Keep in mind that each session may look a little different. Rather than looking for a one-size-fits-all approach, we recommend looking for settings that accommodate how you may feel each day. Some sessions may focus on output whereas others help to give you some relief. 

Charging your electric breast pump 

This rechargeable breast pump is designed to give you up to 90 minutes of battery power from a single full charge. The power unit will come partially charged, but should be fully charged before first use. 

To charge the power unit…

  1. Connect one end of the USB cable into your power unit and the other end into the supplied adapter. 
  2. The LED battery icon will flash to show that your power unit is charging. Charge until all 3 bars are full. Charging time may vary depending on voltage and equipment used, from 3-6 hours.
  3. When it’s fully charged all three of the LED display lights will remain on.

Battery symbols

  1. Battery fully charged (up to 90 minutes of portable pump time).
  2. Battery level.
  3. Low charge (you have up to 15 minutes of power left).

How to use your Double Electric Breast Pump 

The best time to use your breast pump is after the first feed of the day (unless your breastfeeding advisor has told you otherwise). 

Make sure your hands are washed and dried before touching your breast pump, and that your breast pump parts are washed and sterilised. 

Get yourself in a comfortable position, sitting, standing or half-lying. 

You may choose to wear a pumping bra (available separately) to help keep your hands free. 

The important thing is to keep the pump handsets vertical while you hold them against your breasts. You’ll also need a flat surface nearby to put the pumps and bottles on when you’re done.

  1. Hold a pump handset around the narrow neck of the body. Hold it in whichever hand feels most comfortable. As you use it, you may find it’s more comfortable to cup your hand around the bottle. Do not hold it by the air tube. 
  2. Place the horn over your breast so that it creates a seal all the way around with your nipple at the centre of the hole, you don’t need to cover the whole of your areola or breast with the horn, so don’t force it. It should sit comfortably. If it doesn’t feel right, relax and reposition.
  3. Once you’re ready, press and hold the power button or a couple of seconds. The pump will start with a gentle massage rhythm that mimics the way your baby latches on to your nipple to stimulate milk production. It will give you 10 short pulses and one longer pump.
  4. Choose whether you want to use the pump in double or single mode. Two circles on the LED display show that you’ve selected double mode. If you’re using the double pump mode, place the second pump handset over your other breast as described above, or into your pumping bra. 

05. After about a minute, the pump will automatically move to a more powerful massage setting. The – and + suction buttons let you adjust the suction level any time throughout your session, depending on the strength that feels comfortable for you.

06. Once you feel or see milk, you can switch to Express mode. This gives you a more regular and prolonged pumping action to help you express milk. Press the mode selection button once to switch to Express mode.

07. To move to a more powerful and longer expression setting, touch the + button. To move to a less powerful and shorter express setting, touch the – button. The power will automatically shut off after 30 minutes of Express mode.

08. If you want to pause at any point, briefly touch the power button. This will pause the timer as well. Briefly touch again to resume pumping.

Ending your session 

A good breast-pumping session can last anywhere between 15 and 45 minutes, but you’ll find that each session will vary. Try not to watch the clock and instead focus on how your breasts feel. 

Signs your pumping session is coming to a natural end include a reduction in breast milk flow, and a comfortable, well-drained feeling in your breasts. 

  1. When your milk is no longer flowing freely, touch and hold the power button for 3 seconds to turn off your pump.
  2. Disconnect the air tubes from the lids and gently unscrew your bottles from the pumps.
  3. Detach the Tommee Tippee® baby bottle to prepare for storage or secure a sterilised teat and feed straight away. For more information on breast milk storage, please see the section below. 
  4. Disassemble all the parts and prepare to clean and sterilise, ready for your next expressing session. 
  5. Recharge your power unit using the USB charger and power adapter provided so your pump is ready to use again.

How do I store my breast milk after I pump? 

With direct pump-to-bottle convenience your pump connects to Tommee Tippee® baby bottles (excluding Natural Start® glass bottles) for easy, spill-free milk transfer and storage. 

At the end of your session, simply screw on the milk storage lid provided, or screw on a sterilised teat and feed straight away.

For longer-term storage, pre-sterilised breast milk storage bags also come in handy. They can be double-fastened and stored safely in the fridge or freezer.

NHS guidelines recommend labelling stored breast milk with the date so it can be used within the advised timeframe, helping to avoid waste. The following can support as abreast milk storage guide:

Method of storing breast milk 

Use within 

REMEMBER 

Room temperature < 25°C 

6 hours 

• Never defrost or heat breast milk in a microwave. 

• Never refreeze breast milk. 

• Breast milk stored in the fridge but intended for freezing should be frozen within 24 hours. 

• Once defrosted, breast milk should be kept in the fridge and used within 12 hours. 

• Do not boil breast milk. 

• Throw away any leftover breast milk after feeding. 

Refrigerated at 5-10 °C 

3 days 

Refrigerated at 0-4 °C 

6 days 

Frozen 

6 months 

  • When you want to freeze expressed breast milk, leave some space at the top of the bottle or storage bag for it to expand. It’s easiest to freeze breast milk in individual feed quantities of 2-4oz or 60-125ml. 
  • Thaw frozen breast milk in the fridge or by standing your bottle or storage bag in lukewarm water until it has reached body temperature. Or use a Tommee Tippee® bottle warmer.  
  • Your breast milk may separate out into layers when you store it. Give it a shake to mix it thoroughly before feeding your baby. 
  • If you want to take expressed milk out and about with you, make sure it stays cold or frozen until you need to feed your baby.  

Cleaning and sterilising

Before first use and every new session, separate each part of the pump handset and wash the components that come into contact with breast milk.  

Use clean soapy water and avoid water that you’ve used to clean other products.  

The following components can be hand-washed and sterilised by microwave or electric steam sterilisation, cold water solution or boiling water: 

  • Horn 
  • Horn insert 
  • Duck-shaped body 
  • Diaphragm 
  • Diaphragm cap 
  • Lid (peach) 

Do not wash or sterilise the power unit, USB cable, power adapter or air tube. If sterilised, bacteria can build up in the air tube and damage the power unit. If you wish to clean these parts, wipe the outside with a clean damp cloth or sterilising wipe. 

Which breast pump is best for me?  

The decision is entirely personal. However, frequency of use, function and lifestyle may contribute towards choosing the right breast pump for you.  

Breast Pump 

If you are... 

Ideal for... 

Frequency... 

Silicone 

Breast feeding and pumping.  

Collecting let-down, engorgement relief, occasional use  

Occasional and supplemental use  

Manual 

Breast feeding and pumping  

Quick relief, short pumping sessions, occasional milk expression  

Occasional to moderate use  

Electric 

Exclusively breast pumping   

Regular pumping sessions, building supply, exclusive pumping  

High frequency and scheduled use  

Hybrid 

Exclusively or regularly breast pumping   

Regular pumping sessions and building supply. Some sessions may involve cords or components.  

Regular use, mid-high frequency  

Wearable 

Breast pumping with a busy lifestyle  

Hands-free pumping while multitasking or on-the-go  

Mid-frequency or occasional flexible use  

Still need help?

If you’re still looking for an answer, get in touch with us here

Warranty

This product is covered by our exclusive two-year warranty when you buy directly from us! For full terms and conditions, please click here. 

What is covered? 

Any defect due to faulty materials or workmanship which occurs while the Product is covered by this Warranty. 

What is not covered? 

This Warranty does not cover wilful damage, negligence or minor cosmetic damage caused by fair wear and tear. 

How long are products covered? 

This Warranty covers Products for two years from the date of purchase. 

We will keep a record of when you purchased your Product in your Tommee Tippee® account, there is no need to register. 

What if I bought my product elsewhere? 

If you have purchased any Tommee Tippee® items from another retailer, online or in-store, you should address any issues you have to that retailer or website in the first instance. Your statutory rights are against the retailer that sold you the Product. 

What if it has been longer than two years from purchase of the Product? 

This Warranty only covers Products for two years from the date of purchase. Do not worry if a defect occurs after this time, we still want to help, so please contact us in the same way you would if you were making a claim. 

Support FAQ's

Check if you have selected single or double mode. And that you have the air tube/s connected correctly. If you are using a single pump and have the double mode selected (shown by the double circle lit up on the LED display), or have a single air tube attached to the wrong connector, the pump will run continuously, and make a noise when it’s trying to provide suction to the unattached pump handset. Choose the correct mode and connection for single or double pumping.

If it's painful, please seek advice from your Breastfeeding Coordinator or health care professional. If it doesn't feel comfortable please follow the steps for repositioning as detailed in the manual.

When pumping, your nipple should sit comfortably in the center of the silicone cup and will be extended down the tube of by gentle suction. The pump creates a seal around your areola and nipple. You do not need to cover the whole of your areola or breast covered by the horn. Do not force your breast or nipple into the horn.

Don’t tilt the bottle while pumping. Keep it upright to keep your milk flowing into the bottle.

You don’t need strong suction to express milk from just behind your nipple. Use the mode and power setting that feels most comfortable for you. This may be different at different times of day or at different stages of your breastfeeding experience.

 

If air is getting in around the silicone cup, your pump may not suck milk effectively. Adjust your position and replace the cup on your breast so that it feels comfortable and the pump is expressing milk.

Charging time may vary depending on voltage and equipment used, from 3-6 hours. When the power unit is fully charged all three of the LED lights will remain on.

We’ve put a lot of power into a small portable power unit, so if you use the highest levels you may notice that the LED lights dim or flash. This is nothing to worry about. It’s just more power going to the pump motor.

The Tommee Tippee Made for Me™ Electric Breast Pump is designed to be a perfect fit for Tommee Tippee bottles and breast milk pouches (excludes Tommee Tippee Closer to Nature glass bottles). You may get leaks and spills if you use other brands of bottles and containers that don’t fit correctly.

No. If you have fitted the diaphragm and cap properly, the air tube and pump are separated from your milk and can’t come into contact with the power unit. It’s what’s known as a closed pump.

It’s most likely that there’s some air getting in somewhere, which means the pump won’t work properly.

  • Check that the air tube is connected securely at both ends and there are no kinks in it.
  • Make sure that the soft silicone cup is securely attached to the horn at the top and bottom and forms a comfortable seal around your breast. Adjust your position if you need to.
  • Check the duck-bill valve is clean and opens easily. Give it a gentle squeeze if it’s stuck.
  • Check the diaphragm and diaphragm cap are secure and there are no signs of damage.