Support Perfect Prep

To reset your Perfect Prep®machine’s Bluetooth connection, just press and hold the Bluetooth button for 2 seconds and then follow the instructions in the app to pair.

Your Perfect Prep® machine should be kept in a cool, dry place that’s out of direct sunlight and away from warm appliances. This will help the water tank stay cool.

No, we recommend filling the hopper with fresh, cool tap water. If you use boiling water your machine won't dispense because the final feed would be too hot for your baby. It should only be done when doing the clean cycle.

Perfect Prep® machines have a patented hot shot to kill any bacteria that might be in the formula powder.

Learn more here: tommeetippee.com/perfect-prep-explained

On average, one Tommee Tippee Perfect Prep® filter lasts around 3 months, depending on how much you use your machine and the size of the bottles you prepare.

If you use your Perfect Prep® water jug for daily consumption in your household (outside of the machine) you should fit a new Tommee Tippee filter every 4 weeks to ensure optimum performance.

The filter replacement icon on your machine will turn orange to tell you when your current filter is coming to the end of its effectiveness. When this icon starts flashing, you must fit a new filter to continue using your machine.

The water in a Perfect Prep® machine passes through a filter that removes bacteria and other impurities using an ultra-filtration membrane. This specially designed membrane has openings that are smaller than bacteria and therefore forms a physical barrier that stops any bacteria passing into the machine, or the prepared bottle feed.

Tommee Tippee Perfect Prep® filters are as effective as boiling the kettle when it comes to removing bacteria, and this has been tested and verified by an independent laboratory.

We know some people buy standard water jug filters or filters claiming to contain an anti-bacterial membrane, rather than Tommee Tippee filters, to use in their Perfect Prep® machines. Standard water jug filters generally do not contain an anti-bacterial filtration membrane, so are not safe to use in a Perfect Prep® machine.

Learn more here: tommeetippee.com/perfect-prep-explained

Prior to fitting your new filter, it needs to be primed properly and the steps for this are as follows:

1. Submerge the filter in cold water for 5 minutes.
2. Firmly tap the side of the filter.

Submerging primes the filter before use. The process removes air bubbles so water can flow freely through the filter.

We recommend using the water in your Perfect Prep® jug within 1 or 2 days, any longer, and you should refill the jug with fresh tap water.

If quality of the water flow dispense becomes poor, you should run a descale cycle.

As is normal with all manufactured products, the Perfect Prep® Machine dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature, Natural Start® and Advanced Anti-Colic baby bottles.

This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%.

It’s therefore possible for the combination of both tolerances, machine, and bottle, to make the volume dispensed by the machine appear inaccurate.

Our Closer to Nature, Natural Start® and Advanced Anti-Colic baby bottles all meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350.

Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 4oz feeds. It is difficult to recommend a "suitable from" age because every newborn’s weight is different. Some babies are onto 4oz feeds within a couple of weeks, whereas others may take longer.

Perfect Prep® machines can't prepare a bottle under 4oz because the volume of the final formula feed needs to be large enough to split into two important parts:

1. An initial hot shot big enough to dilute the formula and kill bacteria effectively.
2. A second dispense big enough to cool the hot shot down to body temperature.

If Perfect Prep® were to make a feed smaller than 4oz, the quantity of both the initial hot shot and the second water dispense would not be large enough.

Perfect Prep® machines have a probe that measures the temperature of the water in the tank and stops the unit dispensing water is above 28°C. This is a key safety feature that makes sure the final feed is not too hot for your baby.

High water temperature should only ever be an issue in hotter climates, but it's not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.

We therefore recommend that you run the cold tap until the water is cold before filling your Perfect Prep® jug.

To stop your unit getting too hot...Keep it out of direct sunlight.

Regularly top it up with cold tap water.

Keep a jug of cool water in the fridge and use this to top up your machine.

Add some ice cubes to the hopper.

We'd only ever expect this warning light to come on during a cleaning cycle when you flush your machine with boiled water.
If the temperature warning light turns on while making a feed, empty the water jug and refill it with cool tap water. Once you have refreshed the water, the temperature light should go out. 

When opening the filter packaging you may find that there is a small amount of black carbon residue in the bag or on the surface of the cartridge; this is normal and it’s nothing to be concerned about.

These food grade certified carbon particles are harmless. They can’t pass through the filter and will be reduced during the initial set up process when submerging in clean fresh water.

First, try using a few different plug sockets to check if the plug socket itself is not working as expected.

If your machine still has no power, we recommend that you return it (with the receipt) to the retailer you bought it from. They should be able to offer an exchange.

If you don’t have your receipt, please get in touch with our customer services team, and have the following information ready to share: 

• The batch code of your machine unit (labelled on the base).
• The date of purchase. 
• The retailer purchased from.

Yes. Perfect Prep® machines pass all appropriate standards for electrical baby products and are designed to make the lives of parents simpler.

To ensure safety, Perfect Prep® machines make a fresh formula feed using a unique, patented three-stage process.

Step 1: The water used to make the feed passes through a filter that removes bacteria and other impurities. Bacteria are removed using an ultra-filtration membrane which has openings that are smaller than bacteria and therefore form a physical barrier that stops any bacteria in the tap water from passing into the machine. Tommee Tippee Perfect Prep® filters areas effective as boiling the kettle when it comes to removing bacteria, as tested and verified by an independent laboratory.

Step 2: Once the water is safely purified, a baby bottle containing formula powder is placed on the machine, and ‘hot shot’ of water is dispensed into it so it can kill any bacteria in the formula powder.

Step 3: The Perfect Prep® machine then completes the bottle feed by dispensing a measured quantity of cool water. The machine is perfectly calibrated to ensure that the total volume of the feed is perfect, and that the combination of the patented hot shot and the second dispense results in a body temperature bottle feed.

Learn more here: tommeetippee.com/perfect-prep-explained

Your machine may be too close to other electricals (like a microwave), which can interfere with the coverage. Try moving it away from these devices.

Your phone could be in in battery-saving mode. Make sure it's fully charged and not trying to conserve power.

Your phone's location services could be turned off. You'll need to switch these on for everything to work properly.

Finally, check the TT App Bluetooth (BLE) permissions are enabled in your settings.

If the water level icon is orange, you need to fill the water jug with more water before you can make a feed.

If the filter replacement icon is flashing orange, you won't be able to use your machine until you've fitted a fresh filter.

If the descale icon is flashing orange, you won't be able to use your machine until you've run a descale cycle.

There is a slight delay between the hot shot and the remainder of the cold water being dispensed to ensure the final feed is the perfect temperature for your baby.

Your Perfect Prep® machine will go into standby mode after 18 minutes of inactivity. Press the power button to turn it back on when you’re ready to make a feed.

Your machine is letting you know that it's time to run a cleaning cycle. You should clean your machine:

• Before first use and then every 30 days.
• If it hasn’t been used for 1 week or more.
• When replacing the filter.
• After descaling.

Press and hold the 4oz and 11oz buttons at the same time for 2 seconds.

Press and hold the power button for 2 seconds to cancel a water dispense. The light will flash red for 20 seconds while the unit cools, then you'll be able to use your machine again. 

If you cancel a water dispense when making a feed, you should discard the feed and start from scratch once the unit has cooled.