6.1 If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the product(s) or these Terms which you do not agree to;
(b) we have told you about an error in the price or description of the product(s) you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; or
(e) you have a legal right to end the contract because of something we have done wrong.
6.2 Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under Australian Consumer Law and other applicable Australian consumer protection laws and regulations, and we offer a goodwill guarantee which offers you 30 days to return a product and receive a refund if you change your mind. You are responsible for the costs of return.
6.4 You have 30 days to change your mind after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods. Goods must be returned in a re-saleable condition.
HOW TO END THE CONTRACT
6.5 To end the contract with us, please let us know by doing one of the following:
(a) Phone ParentHub on 1 800 096 938 (open Monday to Friday between 11am and 5pm AEST).
(b) By post. First login to the ‘My Account’ area of the Website and select the Return option and from a link, print off the Returns Label and post the products back to us at the address on the form.
6.6 We will pay the costs of return:
(a) if the products are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
6.7 For agreed refunds, we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 2-7 days at one cost but you choose to have the product delivered within 1-3 days at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
6.8 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day on which we receive the product back from you.