Return Items You've Ordered

Use our returns portal to submit your return

Return Now

Returns - Australia

Automated labels are currently unavailable.

We have recently migrated our website to Shopify. During this process some of our systems have become temporarily unavailable. To return your parcel we will require you to organise and pay for your return during this period. Please follow the steps below.

What are the next steps?

Using the button above you can submit a return with us. Our returns portal will allow you to make a full or partial return, allowing you to drop off your items at your chosen carrier, although we recommend using  Australia Post.

The portal will take you through the following steps.

  • View your order and select the items you wish to return
  • Select a reason for each item being returned
  • Once submitted we will email the return address details and a packing Slip will be generated.
  • Pack your parcel (including your packing slip) and take it to your chosen postal location.
  • Once your items have been dropped off and scanned by the carrier, we will start processing your return and review any eligible refunds.
  • Refunds will be made to your original form of payment once the returned parcel has been received and inspected at our distribution centre. Please allow up to fourteen (14) days for the credit to appear on your statement. 

 

Returns

We always stand by the quality and safety of the products we supply and the service we offer. If for any reason you're not completely satisfied with your recent purchase, we've made it as easy as possible for you to return your unused product, provided you do this within 30 days of receipt. However, only products purchased via this website may be returned using the method outlined below. Items purchased from another website or store, need to be returned to them.

You may return new, unused or unworn products within thirty (30) days of delivery to receive a full refund of the cost of the goods. Items should be returned in their original packaging, and with all descriptive tags still attached. Your statutory rights will not be affected.

We recommend that you receive proof of postage from Australia Post (or your chosen carrier) as we cannot issue refunds on goods we do not receive.

 

Something is wrong with my product

We're sorry to hear that you’ve received a faulty product.

Please contact us for advice and guidance on what needs to happen next. We inspect all products on return. If we agree that the product is faulty, it will be replaced free of charge.

It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however, we reserve the right to refuse on inspection, if the products are returned in a state unfit for handling.