Returns

What are the next steps?

Using the button above you can submit a return with us. Our returns portal will allow you to make a full or partial return, allowing you to drop off your items at your nearest Australia Post Location.

The portal will take you through the following steps.

• View your order and select the items you wish to return
• Select a reason for each item being returned
  
• Once submitted, a label with a barcode and Packing Slip will be generated
• Pack your parcel (including your packing slip) and take it to your nearest drop off location: Find a location
• Once your items have been dropped off and scanned by the courier, we will start processing your return and review any eligible refunds.

Standard Returns Policy - AU

We get it, sometimes you simply change your mind about something you’ve bought online, and you want to return it for a refund. As long as the item is still in its original condition and unused, you can return your item within 31 days of delivery. We will issue a refund to your original payment method.

Items should be returned in their original packaging, and with all descriptive tags still attached. Your statutory rights will not be affected.

This only applies to items bought directly from this website, www.tommeetippee.com. Items purchased from another website or a high street retailer, need to be returned to them.

Please keep proof of your return as very occasionally parcels can go astray.

Returns After 31 Days

We don't accept returns for unwanted items after 31 days. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Want to exchange an item?

We don’t offer exchanges.

Need a different size or colour of an item? You will need to do a return for the existing items and simply place a new order

Something is wrong with my product

We're sorry to hear that you’ve received a faulty product.

Please contact us for advice and guidance on what needs to happen next. We inspect all products on return. If we agree that the product is faulty, it will be replaced free of charge.

It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however, we reserve the right to refuse on inspection, if the products are returned in a state unfit for handling.