Product Support

Thank you for purchasing the Tommee Tippee Perfect Prep® machine. This product support page is here to help you learn how to use, clean and care for your machine, and to help with any queries you may have. 

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Support Perfect Prep

Getting Started


What’s in the box?

  • 1 x Perfect Prep® Formula Feed Marker

  • 1 x 150ml Natural Start® baby bottle with slow flow teat

  • 1 x milk storage lid

  • 1 x Tommee Tippee® anti-bacterial water filter

Whats in the box diagram

 

Before using your Perfect Prep® for the first time, you need to run a cleaning cycle:

  1. This can take up to 10 minutes to complete. Do not fit your filter until instructed to do so and do not remove the water jug while water is being dispensed.
  2. Place an empty container under the water outlet, with at least 1 litre capacity.
  3. Add boiling water straight from the kettle into the water jug (D). The temperature warning light (L) will illuminate during the cleaning process.
  4. Press and hold the cleaning cycle button (H) for 2 seconds to start. If you need to pause, press the button again.
  5. Wait for hot water to run through the system.
  6. Pour away the hot water.
  7. Prime your filter by submerging it upright in a bowl of cold tap water. Tap the base of the filter to remove any air bubbles for 5 minutes.
  8. Insert the new filter into the filter hopper and then insert filter hopper (C) into water jug.
  9. Fill filter hopper (C) to the maximum level.
  10. Place the lid (A) on the water jug (D) and add to your Perfect Prep® machine.
  11. Place an empty container under the water outlet.
  12. Press and hold filter replacement button (I) for 2 seconds. The cleaning light will illuminate.
  13. Press the cleaning button (H) for 2 seconds to flush the remaining water.
  14. Wait for the water to run through the machine. DO NOT REMOVE THE WATER JUG WHILE WATER IS BEING DISPENSED. DISCARD THE WATER.

 

How to use

Priming your filter

Before use, make sure that any air bubbles or loose particles are removed from the filter by submerging it in water for at least 5 minutes. This is necessary to enable water to pass through the filter once it is installed in the machine. 

  1. Only ever touch the top of the filter when handling.
  2. Remove the filter from its packaging and remove the sticker from the top of the filter.
  3. Submerge the filter in a bowl filled with cold tap water.
  4. Shake and tap the base of the filter to remove any air bubbles (whilst submerged for 5 minutes).
  5. Your filter is now ready to fit into the filter hopper (C). Push downwards until it is positioned firmly.


Making a feed with your Perfect Prep® machine

Ensure your hands and all surfaces that come into contact with the Perfect Prep® and its components (including filter) are clean and dry.

  1. Check the water jug has enough water.
  2. Pour the formula powder into your bottle, following the manufacturer’s instructions.
  3. Place your bottle as close to the water outlet as possible using the bottle stand and drip tray to create a surface at the correct height. The drip tray and stand can be used in three formations to make low, medium and high surfaces.
  4. Put a bottle with formula powder under the outlet.
  5. Select your feed size (fl oz) from the dial and press Power button (N).
  6. A hot shot of water will be dispensed. While the hot shot is dispensing the Power button (N) will be flashing.
  7. Wait for the Power button (N) to pulse before removing the bottle. Add milk lid securely to the bottle and swirl until the formula has dissolved.
  8. FOR SAFETY, ADD THE COLD WATER WITHIN 2 MINUTES AFTER ADDING THE HOT SHOT. IF YOU TAKE LONGER THAN 2 MINUTES OR IF YOU STOP THE CYCLE, THE POWER BUTTON WILL ILLUMINATE WHITE. DISCARD THE FEED AND REPEAT THE BOTTLE PREPARATION PROCESS FROM STEP 1.
  9. Remove the lid and place your bottle back on the stand. Press the Power button (N) again to dispense the remaining water.
  10. The Power button (N) will flash to let you know the machine is preparing to dispense. Expect a slight delay before water is dispensed.
  11. The bottle is ready when the power button turns green. Add the sterilised teat, screw ring and hood and swirl.

FOR YOUR CHILD’S SAFETY ALWAYS CHECK FOOD TEMPERATURE BEFORE FEEDING BY TESTING ON A SENSITIVE PART OF YOUR SKIN.

Your bottle is now ready to serve!

If you need to stop dispensing hot or cold water, press the Power button (N) for 2 seconds. Discard your feed and start the bottle preparation again from step 1. 

The unit is ready to be used again when the Power button (N) illuminates white.

 

 Cleaning and maintenance 


How often should I clean my machine?

You should run a clean cycle on your Perfect Prep® machine:

  • Before its first use and then every 30 days. 
  • If your machine hasn’t been used for 1 week or more. 
  • When replacing your filter. 
  • After a de-scaling cycle.

 

How to clean

You must run a cleaning cycle before first use or when indicated by the cleaning icon. This can take up to 10 minutes to complete.

Always remove your filter before running a cleaning cycle.

DO NOT REMOVE THE WATER JUG WHILE WATER IS BEING DISPENSED.

Now move onto priming and fitting the filter to complete the cleaning cycle. If you are not replacing with a new filter, move straight to step 3 of fitting a filter.

 

How to replace the filter

Your Perfect Prep® machine needs a filter to work correctly. Replacement filters are available from the Tommee Tippee website.

  1. Prime your filter by submerging it upright in a bowl of cold tap water. Tap the base of the filter to remove any air bubbles for 5 minutes.
  2. Insert the new filter into the filter hopper and then insert filter hopper (C) into water jug.
  3. Fill filter hopper (C) to the maximum level.
  4. Place the lid (A) on the water jug (D) and add to your Perfect Prep® machine.
  5. Place an empty container under the water outlet.
  6. Press and hold filter replacement button (I) for 2 seconds. The cleaning light will illuminate.
  7. Press the cleaning button (H) for 2 seconds to flush the remaining water.
  8. Wait for the water to run through the machine. DO NOT REMOVE THE WATER JUG WHILE WATER IS BEING DISPENSED. DISCARD THE WATER.

 

How to descale your machine

The ‘calc’ or descaling icon (J) will illuminate when the unit requires descaling soon. If the light flashes, you should descale immediately.

The descaling process will remove deposits of calcium and other minerals in the system that may affect its performance.

  1. Remove the filter hopper and filter (always place them on a clean surface).
  2. Put the water jug in place.
  3. Add 500ml white vinegar to the water jug.
  4. Put an empty container under the outlet.
  5. Press and hold descale button for 2 seconds. If you need to pause, press the button again. Press and hold the same button for 2 seconds if you need to cancel.
  6. The descale cycle will stop and start to allow the vinegar to clean the machine. This is normal. When complete, pour the vinegar away.

The machine may make a loud sound for around 10 seconds at the end of the descale cycle. This is normal.

RUN THE CLEANING CYCLE TWICE TO REMOVE ANY REMAINING VINEGAR IN THE SYSTEM. SEE CLEANING CYCLE INSTRUCTIONS.

 

Troubleshooting

Why won’t my Perfect Prep connect to Bluetooth?

Icon

 Possible cause

 Solution

Perfect Prep® unit too close to other electronic devices like microwaves may be affecting coverage.

Move Perfect Prep® away from electronic devices like microwaves.

Your mobile phone is on battery saving mode.

Ensure your mobile phone is fully charged and is not on battery saving mode.

 

Location services on your mobile is disabled.

Ensure the location services on your mobile is enabled.

TT App does not have permission to phones BLE.

Ensure permissions are enabled.

What does a solid orange Bluetooth light mean on my Perfect Prep?

 Icon

 Possible cause

 Solution

 No phone is paired with the unit.

Press and hold Bluetooth button for 2 seconds to reset the Bluetooth connection and follow instructions on the Tommee Tippee® app to pair.


What does a pulsing blue Bluetooth light mean on my Perfect Prep?

Icon Possible Cause Solution
  Perfect Prep® unit is searching for a device to pair with. Follow instructions on the Tommee Tippee® app to pair.


What does a solid red light on the power button and number 5 on the dial of my Perfect Prep mean?

Icon Possible Cause Solution

The machine may be too warm. Operating temperature range is between 5°C and 28°C.

 Empty the water jug and refill with cool tap water, switch off at the main power supply to reset.


What does a flashing red light on the power button mean on my Perfect Prep?

Icon Possible Cause Solution

The cycle has been stopped.

 You must discard the feed and start the bottle preparation again from step 1. The light will flash for 20 seconds before going back to white, this will indicate you can start again.


What does a solid orange light on the filter replacement icon mean on my Perfect Prep?

Icon Possible Cause Solution

It's time to think about replacing your filter.

 Order a new filter from the Tommee Tippee® app or visit our website (tommeetippee.com).


What does a flashing orange light on the filter replacement icon mean on my Perfect Prep?

Icon Possible Cause Solution

The Perfect Prep® will not allow you to continue use until you replace the filter.

 The filter must be changed immediately for your child’s safety and health. Follow steps to replace your filter.


What does a solid orange light on the descale icon mean on my Perfect Prep?

Icon Possible Cause Solution

Your Perfect Prep® needs to be descaled.

 Follow the Descaling instructions.


What does a flashing orange light on the descale icon mean on my Perfect Prep?

Icon Possible Cause Solution

The Perfect Prep® will not allow you to continue use until you descale the machine.

 Follow the Descaling instructions.


What does a solid orange light on the cleaning icon mean on my Perfect Prep?

Icon Possible Cause Solution

Your Perfect Prep® needs to be cleaned.

 Follow the Cleaning Cycle instructions.


What does a solid orange light on the water level low icon mean on my Perfect Prep?

Icon Possible Cause Solution

The water level in the water jug is too low.

 Ensure you have enough water in the water jug.


What does a solid orange light on the temperature warning icon mean on my Perfect Prep?

Icon Possible Cause Solution

The water in the jug may be too warm. Operating temperature range is between 5°C and 28°C.

 Empty the water jug and refill with cool tap water.


Why has my Perfect Prep stopped working?

Icon Possible Cause Solution

If you have not replaced your filter and the filter replacement icon is flashing.

 The filter must be changed immediately for your child’s safety and health. Follow steps to replace your filter.


Why is the filter taking so long to filter the water in my Perfect Prep?

Icon Possible Cause Solution

The filter requires priming before use to release any air bubbles and allow the water to flow.

 Fully submerge the filter and tap the base of the filter on the side of the jug or basin for approximately 5 minutes to release any air bubbles.

 

Warranty

This product is covered by our exclusive two-year warranty when you buy directly from us!

 

What is covered

Any defect due to faulty materials or workmanship which occurs while the Product is covered by this Warranty.

What is not covered

This Warranty does not cover wilful damage, negligence or minor cosmetic damage caused by fair wear and tear.

How long are products covered?

This warranty covers Products for two years from the date of purchase when purchased directly from Tommee Tippee.

We will keep a record of when you purchased your Product in your Tommee Tippee account, there is no need to register.

What if I bought my product elsewhere?

If you have purchased any Tommee Tippee items from another retailer, online or in-store, you should address any issues you have to that retailer or website in the first instance. Your statutory rights are against the retailer that sold you the Product.

What if it has been longer than two years from purchase of the product?

This Warranty only covers Products for two years from the date of purchase. Do not worry if a defect occurs after this time, we still want to help, so please contact us in the same way you would if you were making a claim.

Support FAQ's

To reset your Perfect Prep®machine’s Bluetooth connection, just press and hold the Bluetooth button for 2 seconds and then follow the instructions in the app to pair.

The Perfect Prep should be kept in a cool, dry location, avoiding direct sunlight, and kept away from warm appliances. This is recommended to avoid the tank temperature getting too warm.

No, we recommend you use normal tap water in the hopper. If you do use boiling water, the machine will recognise that the water is too hot, and it won’t let you dispense a feed as the milk would be too hot and pose a risk to your baby.

The 70°C hot shot helps to dissolve the formula powder quickly and easily, it also kills bacteria which may be present in the formula itself. Giving you extra peace of mind that your baby’s feed is safe.

On average the filter should last around 3 months, however this depends on the frequency of use and what size bottles you are preparing.

The Tommee Tippee filters include an anti-bacterial filtration membrane which has been verified as being as effective as boiling water for removing bacteria. So, although other water filters will fit your machine, they will NOT remove the same level of bacteria.

Therefore, it’s extremely important that you make sure you’re buying and using the correct Tommee Tippee filters with your Perfect Prep machine.

Submerging primes the filter before use, ensuring that any air bubbles or loose particles within the filter are removed prior to use. If bubbles remain, it could affect the operation of the machine.

Water is a food stuff. We recommend using it within 1-2 days. If you haven’t used your machine in the last 7 days, we recommend running a cleaning cycle.

If quality of the water flow dispense becomes poor, you should run a descale cycle.

As is normal with all manufactured products, the Perfect Prep Machine dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature bottles.

This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%.

It’s therefore possible for the combination of both tolerances, machine, and bottle, to make the volume dispensed by the machine appear inaccurate.

Our Closer to Nature baby bottles all meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350.

Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 4oz feeds. It is difficult to recommend a "suitable from" age because every newborn’s weight is different. Some babies are onto 4oz feeds within a couple of weeks whereas others may take longer.

We would love for you to be able to prepare a smaller bottle volume with the Perfect Prep™ unit, but it cannot make up a bottle below 4oz because the volume of the feed needs to be large enough to easily split into two:

- An initial hot shot big enough to dilute the formula into
- A dilution big enough to dilute the hot down to body temperature ready to serve

For any smaller feeds, we don’t have enough hot water in which to dilute the formula powder effectively, or enough to dilute and cool it down sufficiently from 70°C.

The Perfect Prep unit contains a probe that measures the temperature of the water in the tank which prevents the unit from dispensing if the water is above 27°C. This is a key safety feature to ensure that the final feed is not too hot for your baby.

High water temperature should only ever be an issue in hotter climates, but it is not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.

We therefore recommend that the cold tap is flushed for 10 seconds before filling the tank.

To prevent your unit getting too hot…

Keep it out of direct sunlight.
Regularly top it up with cold tap water rather than letting a full unit stand and warm for long periods of time.
Keep a cold jug of water in the fridge.
Add some ice cubes to the hopper.

The only time we would expect this warning light to come on is during the cleaning mode, when you flush the unit with boiled water. Thereafter, you should only ever fill your unit with cold water from the tap.

You may find that there’s a small residue of black carbon in the bag or on the surface of the cartridge; this can happen and it’s nothing to be concerned about. These dust particles are harmless and will be reduced during the initial set up process when submerging in clean fresh water.

The carbon used in the filter is food grade certified and therefore poses no harm to your little one

First, try using a few different plug sockets to check if the plug socket itself is not working as expected.

If your machine still has no power, we recommend that you return it (with the receipt) to the retailer you bought it from. They should be able to offer an exchange.

If you don’t have your receipt, please get in touch with our customer services team, and have the following information ready to share: 

  • The batch code of your machine unit (labelled on the base).
  • The date of purchase. 
  • The retailer purchased from.

Yes. Perfect Prep™ machines are designed to make a parent’s life simpler and passes all appropriate standards for electrical baby products. The filter has been designed and independently tested to be as effective as boiling water from a microbiological perspective and ensures impurities are removed so that clean and safe water is delivered to the bottle, and the hot shot kills bacteria that may be in the formula powder.

Your machine may be too close to other electricals (like a microwave), which can interfere with the coverage. Move it away from these devices, then try to connect again.

Your phone could be in battery-saving mode. Make sure it's fully charged and not trying to conserve power.

Your phone's location services could be turned off. You'll need to switch these on for everything to work properly.

Finally, check the Tommee Tippee App Bluetooth (BLE) permissions are enabled in your settings.

If the water level icon is orange, you need to fill the water jug with more water before you can make a feed.

If the filter replacement icon is flashing orange, you won't be able to use your machine until you've fitted a fresh filter.

If the descale icon is flashing orange, you won't be able to use your machine until you've run a descale cycle.

There is a slight delay between the hot shot and the remainder of the cold water being dispensed to ensure the final feed is the perfect temperature for your baby.

Your Perfect Prep® machine will go into standby mode after 18 minutes of inactivity. Press the power button to turn it back on when you’re ready to make a feed.

As with any other method of making up a feed for a baby, it’s essential that good hygiene practices are observed when using and maintaining your Perfect Prep® Pro machine. Your machine is letting you know that it's time to run a cleaning cycle. You should clean your machine:

  • Before first use and then every 30 days.
  • If it hasn’t been used for 1 week or more.
  • When replacing the filter.
  • After descaling.

Press and hold the 4oz and 11oz buttons at the same time for 2 seconds.

Press and hold the power button for 2 seconds to cancel a water dispense. The light will flash red for 20 seconds while the unit cools, then you'll be able to use your machine again. 

If you cancel a water dispense when making a feed, you should discard the feed and start from scratch once the unit has cooled.

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