Product Support

Thank you for purchasing the Tommee Tippee Perfect Prep® Day & Night machine. This product support page is here to help you learn how to use, clean and care for your machine, and to help with any queries you may have.

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Support Perfect Prep Day & Night Machine

Getting Started

What's in the box?

1x Perfect Prep® Day & Night machine

1x 150ml Closer to Nature baby bottle with slow flow teat

1x milk storage lid

1x anti-bacterial water filter

How to set up

1. Power on your perfect prep by pressing the middle button. 

2. Press and hold the right button for 3 seconds, then release (a gear icon will appear).

3. Press the middle button to enter settings.

4. Scroll through with left or right to find the preferred language and confirm by pressing the middle button.

Before you use your Perfect Prep for the first time, you need to run a cleaning cycle and fit your filter:

1. Press the select button and then follow the directions on your screen.

2. Once you’ve fitted your filter, the unit will warn you that the tank is empty and that you need to add water - use cold tap water.

3. It can take up to 10 minutes for the water to filter through into the base of the unit. Once enough water has filtered through, the tank empty warning light will go off and your system is ready to use.

TIP: Press the select button at any time during cleaning to pause water pumping through.

Priming Your Filter

Only ever handle the filter by holding it by the blue cap.

1. Remove the filter from packaging.

2. Remove the sticker from the top of the filter.

3. Fill a bowl with cold tap water.

4. Submerge the filter in water and gently agitate until the bubbles stop.

Your filter is now ready to fit into the water hopper. Once you place the filter into the machine, use the first bottle cycle without adding formula as a final flush to complete this process. Once complete, you’re ready to go!

How to use

The perfect sized feed, at the perfect temperature at the touch of a button. The Perfect Prep works with any brand of powdered formula milk and has an adjustable base to suit different bottle shapes and sizes. Simply measure out the formula and the Perfect Prep® does everything else.

How to make a feed with your Perfect Prep® Day & Night

  1. Press the power button to turn on your machine.
  2. Make sure your machine is filled up with cold water.
  3. Select your feed size you require using the forward and back buttons.
  4. Measure out the formula, add to the bottle and place bottle on the stand.
  5. A hot shot of water is added to the bottle. Once added, add lid to the bottle and shake.
  6. Place bottle back on the stand and the machine will top it up with cold water.

Cleaning & Maintenance

As with any other method of making up a feed for a baby, it’s essential that good hygiene practices are observed when using and maintaining your Perfect Prep™ Day & Night machine.

It’s very important that your everyday routine includes simple hygiene steps like keeping formula away from the hopper and only ever holding the top of the filter. Ensure that your hands and all surfaces that come in to contact with the machine and its components are clean, and that the unit is away from direct sunlight and heat sources.

How often should I clean my machine?

You should clean your Perfect Prep™ machine:

  • Before its first use and then on a 4-weekly basis.
  • If your machine hasn’t been used for 1 week.
  • When replacing your filter.
  • After a de-scaling cycle.

How to clean

Cleaning the Perfect Prep™ Day & Night is simple, the machine does all the thinking for you! Simply…

  1. Enter settings menu, then scroll across to ‘Clean Unit’.
  2. Press the select button and then follow the directions on your screen.
  3. Always carry out the cleaning process when the tank light is illuminated so there’s
  4. no need to discard of any water.
  5. We also advise you to regularly clean the external surfaces with a clean cloth (preferably with an antibacterial solution), including the dispenser spout.

How to descale your machine and replace the filters

The screen will notify you when you need to descale your machine. The descaling process will remove deposits of calcium and other minerals in the system that may affect its performance.

  1. Enter settings menu and scroll across to ‘Descale Unit’.
  2. Press the select button and then follow the directions on your screen.
  3. The descaling process can take up to 30 minutes, fortunately you won’t need to this very often!
  4. We recommend using food grade white/clear vinegar to descale your machine when required.

How to replace the filter in your Perfect Prep™ Day & Night

Your Perfect Prep™ machine needs a filter to work correctly. Replacement filters are available from the Tommee Tippee website, please follow this link to purchase.

  1. Enter the settings menu and scroll across to ‘Fit new filter’.
  2. Press the select button and then follow the directions on your screen

WARNING: Do not use other brands of filter in your machine. Even if they fit, they may not remove the same level of bacteria. Using this machine without a Tommee Tippee water filter could put your child’s health at risk.

How to empty your unit

If you want to drain your machine of water enter the settings menu and scroll across to ‘Empty Unit’.
Press the select button and follow the directions on your screen.

Warranty

What is covered?

Any defect due to faulty materials or workmanship which occurs while the Product is covered by this Warranty.

What is not covered?

This Warranty does not cover wilful damage, negligence or minor cosmetic damage caused by fair wear and tear.

How long are Products covered?

This Warranty covers Products for two years from the date of purchase.

We will keep a record of when you purchased your Product in your Tommee Tippee account, there is no need to register.

What if I bought my product elsewhere?

If you have purchased any Tommee Tippee items from another retailer, online or in-store, you should address any issues you have to that retailer or website in the first instance. Your statutory rights are against the retailer that sold you the Product.

What if it has been longer than two years from purchase of the Product?

This Warranty only covers Products for two years from the date of purchase. Do not worry if a defect occurs after this time, we still want to help, so please contact us in the same way you would if you were making a claim.

Support FAQ's

The Perfect Prep should be kept in a cool, dry location, avoiding direct sunlight, and kept away from warm appliances. This is recommended to avoid the tank temperature getting too warm.

No, we recommend you use normal tap water in the hopper. If you do use boiling water, the machine will recognise that the water is too hot, and it won’t let you dispense a feed as the milk would be too hot and pose a risk to your baby.

The 70°C hot shot helps to dissolve the formula powder quickly and easily, it also kills bacteria which may be present in the formula itself. Giving you extra peace of mind that your baby’s feed is safe.

On average the filter should last around 3 months, however this depends on the frequency of use and what size bottles you are preparing.

Most standard water filters do not include an anti-bacterial filtration membrane, so even if they fit in your machine, they will NOT remove the same level of bacteria.

Submerging primes the filter before use, ensuring that any air bubbles or loose particles within the filter are removed prior to use. If bubbles remain, it could affect the operation of the machine.

Water is a food stuff. We recommend using it within 1-2 days. If you haven’t used your machine in the last 7 days, we recommend running a cleaning cycle.

As is normal with all manufactured products, the Perfect Prep Machine dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature bottles.

This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%.

It’s therefore possible for the combination of both tolerances, machine, and bottle, to make the volume dispensed by the machine appear inaccurate.

Our Closer to Nature baby bottles all meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350.

Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 4oz feeds. It is difficult to recommend a "suitable from" age because every newborn’s weight is different. Some babies are onto 4oz feeds within a couple of weeks whereas others may take longer.

Perfect Prep® machines can't prepare a bottle under 4oz because the volume of the final formula feed needs to be large enough to split into two important parts:

  1. An initial hot shot big enough to dilute the formula and kill bacteria effectively.
  2. A second dispense big enough to cool the hot shot down to body temperature.

If Perfect Prep® were to make a feed smaller than 4oz, the quantity of both the initial hot shot and the second water dispense would not be large enough.

The Perfect Prep unit contains a probe that measures the temperature of the water in the tank which prevents the unit from dispensing if the water is above 27°C. This is a key safety feature to ensure that the final feed is not too hot for your baby.

High water temperature should only ever be an issue in hotter climates, but it is not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.

We therefore recommend that the cold tap is flushed for 10 seconds before filling the tank.

To prevent your unit getting too hot…

Keep it out of direct sunlight.
Regularly top it up with cold tap water rather than letting a full unit stand and warm for long periods of time.
Keep a cold jug of water in the fridge.
Add some ice cubes to the hopper.

The only time we would expect this warning light to come on is during the cleaning mode, when you flush the unit with boiled water. Thereafter, you should only ever fill your unit with cold water from the tap.

You may find that there’s a small residue of black carbon in the bag or on the surface of the cartridge; this can happen and it’s nothing to be concerned about. These dust particles are harmless and will be reduced during the initial set up process when submerging in clean fresh water.

The carbon used in the filter is food grade certified and therefore poses no harm to your little one

Our first recommendation to resolve this issue is to try multiple plug sockets in your home to establish if the plug socket itself is not working as expected.

Following this check, if you are still not getting any power to the unit and have a receipt, the quickest option would be to return the unit to the retailer who you purchased it from, and they should be able to offer a quick exchange.

If you don’t have a receipt, then we would suggest getting in touch with our Parent Hub team. To ensure a speedy resolution with the team, please have the following information to hand.

Batch code of the unit (this is engraved on the base consists of 5 numbers and then the letters XO).
The date and retailer purchased from.
Proof of purchase.

Yes. Perfect Prep™ machines are designed to make a parent’s life simpler and passes all appropriate standards for electrical baby products. The filter has been designed and independently tested to be as effective as boiling water from a microbiological perspective and ensures impurities are removed so that clean and safe water is delivered to the bottle, and the hot shot kills bacteria that may be in the formula powder.

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