Product Support
Support Weighted Straw Cup
Getting Started
Thanks for purchasing a Tommee Tippee Weighted Straw Cup. This product support page is here to help you use it safely, to let you know how to clean and take care of it, and to answer any questions you may have.
Storage & use
As with most sippy cups, ours are designed to be used with milk, water or juices that don’t contain pulp. Do not fill this cup with fizzy (carbonated) beverages, formula, or hot liquids.
It’s important that you inspect your cup before each use and DO NOT:
-
Store or leave in direct sunlight or near a source of heat.
-
Store with or allow to come into contact with solvents or harsh chemicals.
-
Use in a conventional oven, a combination microwave oven or any other heating device.
Instructions for cleaning your cup
Before first use, disassemble and thoroughly clean.
Place components in boiling water for 5 minutes this is to ensure hygiene (Excluding our Insulated Cups - this is not recommended).
Clean carefully before each and every use and always wash the product immediately after use.
1. Unscrew the lid and open the flip cap to expose the straw.
2. Separate the straw connector, clear straw and weight.
3. Use your thumb to push out the hard valve from under the lid
4. Remove the silicone straw from under the lid.
5. Wash all parts thoroughly in warm soapy water and rinse in clean water.
Use brush included to clean straws. To prevent damage, avoid using a brush on the soft part of the valve.
• Do not clean with solvents or harsh chemicals.
• All parts can be washed in the dishwasher (top shelf only).
• Do not allow product to come into contact with oil-based food (e.g. oil/tomato-based sauces) as staining will occur.
• Our insulated cups and weighted straw cups are suitable for sterilisation by cold water tablet/liquid solution only.
Instructions for reassembling your cup
Always shake parts after washing to remove excess water and leave to air dry before re-assembling.
Your cup could leak or be difficult to drink from if not assembled correctly as follows:
6. Align the silicone straw and the hard valve, press together. Ensure part A of the soft side is fully pushed through the hole of the hard side. This is essential to make sure the valve functions correctly.
7a&b. Install the silicone straw with the hard valve from under the lid, pull the straw until it clicks. Push the hard valve firmly until the three prongs lock into place.
8. Reassemble the straw connector, clear straw and weight. Push firmly to the hard valve part and then screw lid onto cup base.
WARNING!
For your child’s safety and health…
- Always use this product with adult supervision. Accidents have occurred when babies have been left alone with drinking equipment due to the baby falling or if the product has disassembled.
- Never use feeding spouts or straws as a soother.
- Dispose of the cup at first signs of damage or weakness.
- Keep any components that are not in use out of reach of children.
- Never attach to cords, ribbons, laces, or loose parts of clothing. The child can be strangled.
- To avoid scalding, do not use the cup with hot liquid.
- Do not use the cup or any part of the cup as a toy.
Please be aware that continuous and prolonged sucking of fluids will cause tooth decay and decay can occur even when non-sweetened fluids are used. The risk of decay is increased if the child is allowed to use the cup for long periods through the day, and particularly through the night when saliva flow is reduced or if the cup is used as a soother.
Support FAQ's
