Assistance Produit
Support Groclock
Find some answers to the most frequently asked questions about your Groclock.
Warranty
This product is covered by our exclusive two-year warranty when you buy directly from us! For full terms and conditions, please click here.
What is covered?
Any defect due to faulty materials or workmanship which occurs while the Product is covered by this Warranty.
What is not covered?
This Warranty does not cover wilful damage, negligence or minor cosmetic damage caused by fair wear and tear.
How long are Products covered?
This Warranty covers Products for two years from the date of purchase.
We will keep a record of when you purchased your Product in your Tommee Tippee account, there is no need to register.
What if I bought my product elsewhere?
If you have purchased any Tommee Tippee items from another retailer, online or in-store, you should address any issues you have to that retailer or website in the first instance. Your statutory rights are against the retailer that sold you the Product.
What if it has been longer than two years from purchase of the Product?
This Warranty only covers Products for two years from the date of purchase. Do not worry if a defect occurs after this time, we still want to help, so please contact us in the same way you would if you were making a claim.
Still need help?
If you’re still looking for an answer, get in touch with us here.
FAQ d’assistance