Support Perfect Prep Pro

To reset your Perfect Prep®machine’s Bluetooth connection, just press and hold the Bluetooth button for 2 seconds and then follow the instructions in the app to pair.

Your machine may be too close to other electricals (like a microwave), which can interfere with the coverage. Move it away from these devices, then try to connect again.

Your phone could be in battery-saving mode. Make sure it's fully charged and not trying to conserve power.

Your phone's location services could be turned off. You'll need to switch these on for everything to work properly.

Finally, check the Tommee Tippee App Bluetooth (BLE) permissions are enabled in your settings.

Your Perfect Prep® machine should be kept in a cool, dry place that’s out of direct sunlight and away from warm appliances. This will help the water tank stay cool.

Your Perfect Prep® machine will go into standby mode after 18 minutes of inactivity. Press the power button to turn it back on when you’re ready to make a feed.

No, we recommend you use normal tap water in the hopper. If you do use boiling water, the machine will recognise that the water is too hot, and it won’t let you dispense a feed as the milk would be too hot and pose a risk to your baby.

The 70°C hot shot helps to dissolve the formula powder quickly and easily, it also kills bacteria which may be present in the formula itself. Giving you extra peace of mind that your baby’s feed is safe.

On average the filter should last around 3 months, however this depends on the frequency of use and what size bottles you are preparing.

The Tommee Tippee filters include an anti-bacterial filtration membrane which has been verified as being as effective as boiling water for removing bacteria. So, although other water filters will fit your machine, they will NOT remove the same level of bacteria.

Therefore, it’s extremely important that you make sure you’re buying and using the correct Tommee Tippee filters with your Perfect Prep machine.

Find out more about the testing results and what makes our filters more effective here.

Submerging primes the filter before use, ensuring that any air bubbles or loose particles within the filter are removed prior to use. If bubbles remain, it could affect the operation of the machine.

You may find that there’s a small residue of black carbon in the bag or on the surface of the cartridge; this can happen and it’s nothing to be concerned about. These dust particles are harmless and will be reduced during the initial set up process when submerging in clean fresh water.

The carbon used in the filter is food grade certified and therefore poses no harm to your little one

Water is a food stuff. We recommend using it within 1-2 days. If you haven’t used your machine in the last 7 days, we recommend running a cleaning cycle.

If quality of the water flow dispense becomes poor, you should run a descale cycle.

As is normal with all manufactured products, the Perfect Prep® Pro machine's dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature, Natural Start® and Advanced Anti-Colic baby bottles.

This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%. It’s therefore possible for the combination of both tolerances, machine, and bottle, to make the volume dispensed by the machine appear inaccurate.

Our Closer to Nature, Natural Start® and Advanced Anti-Colic baby bottles all meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350.

Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 120ml feeds. It is difficult to recommend a "suitable from" age because every newborn’s weight is different. Some babies are onto 120ml feeds within a couple of weeks, whereas others may take longer.

We would love for you to be able to prepare a smaller bottle volume with the Perfect Prep™ unit, but it cannot make up a bottle below 4oz because the volume of the feed needs to be large enough to easily split into two:

- An initial hot shot big enough to dilute the formula into
- A dilution big enough to dilute the hot down to body temperature ready to serve

For any smaller feeds, we don’t have enough hot water in which to dilute the formula powder effectively, or enough to dilute and cool it down sufficiently from 70°C.

The Perfect Prep unit contains a probe that measures the temperature of the water in the tank which prevents the unit from dispensing if the water is above 27°C. This is a key safety feature to ensure that the final feed is not too hot for your baby.

High water temperature should only ever be an issue in hotter climates, but it is not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.

We therefore recommend that the cold tap is flushed for 10 seconds before filling the tank.

To prevent your unit getting too hot…

Keep it out of direct sunlight.
Regularly top it up with cold tap water rather than letting a full unit stand and warm for long periods of time.
Keep a cold jug of water in the fridge.
Add some ice cubes to the hopper.

The only time we would expect this warning light to come on is during the cleaning mode, when you flush the unit with boiled water. Thereafter, you should only ever fill your unit with cold water from the tap.

Yes. Perfect Prep® Pro machines pass all appropriate standards for electrical baby products and are designed to make the lives of parents simpler.

To ensure safety, Perfect Prep® Pro machines make a fresh formula feed using a unique, patented four-stage process.

Step 1: The integrated scales make measuring the right amount of milk powder easy and accurate, helping ensure each feed is prepared safely and correctly.

Step 2: The water used to make the feed passes through a filter that removes bacteria and other impurities. Bacteria are removed using an ultra-filtration membrane which has openings that are smaller than bacteria and therefore form a physical barrier that stops any bacteria in the tap water from passing into the machine. Tommee Tippee Perfect Prep® Pro filters areas effective as boiling the kettle when it comes to removing bacteria, as tested and verified by an independent laboratory.

Step 3: Once the water is safely purified, a baby bottle containing formula powder is placed on the machine, and ‘hot shot’ of water is dispensed into it so it can kill any bacteria in the formula powder.

Step 4: The Perfect Prep® Pro machine then completes the bottle feed by dispensing a measured quantity of cool water. The machine is perfectly calibrated to ensure that the total volume of the feed is perfect, and that the combination of the patented hot shot and the second dispense results in a body temperature bottle feed.

Learn more here: tommeetippee.com/perfect-prep-explained

Yes, the machine is designed to be safe for use with all major baby milk powder brands.

Perfect Prep® Pro heats water to a temperature that is carefully calibrated to strike the right balance between preserving the nutritional quality of the formula, particularly its protein content, and effectively killing any harmful bacteria that may be present in the powder.

There is a slight delay between the hot shot and the remainder of the cold water being dispensed to ensure the final feed is the perfect temperature for your baby.

If this is the first time you are using your Perfect Prep® Pro you must run a cleaning cycle before you can use the machine.

If the water level icon is orange, you need to fill the water tank with more water before you can make a feed.

If the filter replacement icon is flashing orange, you won't be able to use your machine until you've fitted a fresh filter.

If the descale icon is flashing orange, you won't be able to use your machine until you've run a descale cycle.

If the powder tank alert icon appears orange, check the powder tank to make sure there's enough milk powder and that it isn’t blocked. If you find a blockage, clear it, and put the tank back in place.

If the powder tank alert icon appears orange, check the powder tank to make sure there's enough milk powder and that it isn’t blocked. If you find a blockage, clear it, and put the tank back in place.

You might not have a feed size stored, make sure you've calibrated your machine and completed the bottle set up process.

Check that you have positioned the lower drip tray correctly so that it drops into the holes on the base of the unit securely.

Make sure the drip tray is correctly positioned and that the area underneath is clean and clear. Double-check that the drip tray is properly aligned. If the issue continues, try running a new powder calibration and ensure the powder tank is securely fitted.

If you're having trouble removing the powder tank, try switching the machine off and then on again. This will reset the system and may release the tank.

Yes, you can use any bottle. The Perfect Prep® Pro has built-in scales that automatically tare the weight to zero once the stacking cup and bottle are in place. This means it only measures the powder, not the bottle or cup, so you’ll always get the correct amount, regardless of which bottle you use.

As with any other method of making up a feed for a baby, it’s essential that good hygiene practices are observed when using and maintaining your Perfect Prep® Pro machine. Your machine is letting you know that it's time to run a cleaning cycle. You should clean your machine:

• Before first use and then every 30 days.
• If it hasn’t been used for 1 week or more.
• When replacing the filter.
• After descaling.

Press and hold the 4oz and 11oz buttons at the same time for 2 seconds.

Press and hold the 4oz and 11oz buttons at the same time for 2 seconds.

Open the app and go to Perfect Prep® Pro, then select Settings and Unit Preference. From here, you can choose between floz, US floz, and mls. Please note that this setting only applies to feed logging data, not the water output from the device.

Open the app and go to Perfect Prep® Pro. Tap Settings, then select Notification Settings. From there, toggle on Device Alerts and set your preferred reminder schedule.

Your wearable pump uses a sensor to estimate how much milk you've pumped. This can be affected by several things like milk consistency (foremilk vs. hindmilk), movement, angle of use and sensor interference.

Make sure the small black sensor is free of debris and sit or stand upright at the end of your session for best results.

For more accurate insights, we recommend using the markings on the collector bottle and adjusting the in-app slider to match the amount of milk you've pumped.