Loading...
Perfect Prep Product Support

Support Details

Perfect Prep™ Machine

Category

As with any other method of making up a feed for a baby, it’s essential that good hygiene practices are observed when using and maintaining your Perfect Prep™ machine.

It’s very important that your everyday routine includes simple hygiene steps like keeping formula away from the hopper and only ever holding the top of the filter. Ensure that your hands and all surfaces that come in to contact with the machine and its components are clean, and that the unit is away from direct sunlight and heat sources.

  • How often should I clean my machine?

    You should clean your Perfect Prep™ machine:

    • Before its first use and then on a 4-weekly basis.
    • If your machine hasn’t been used for 1 week.
    • When replacing your filter.
  • How to clean

    1. To clean your Perfect Prep™ machine, follow these instructions:
    2. Remove the lid, hopper and bottle stand and set the filter to one side (top side down).
    3. Clean the external machine surface with a clean cloth (it is advisable to use an antibacterial solution), taking care to clean in all grooves and under the dispenser spout.
    4. At this time the lid, hopper and bottle stand should also be cleaned using hot soapy water, rinsed thoroughly, and allowed to dry naturally (do not use cloths or tea towels to dry).
    5. Plug in the unit, the empty tank warning light will illuminate.

    Now choose from the following two cleaning options:

    • Using a cold-water sterilising solution (following manufacturer guidelines for using with 1.8 litres of water), add required amount to the water tank. Fill the tank to the max line with cold water and place a suitable container under the dispenser spout.
    • Pour 1 litre of clear/white (food grade) vinegar into the water tank. Top up the water tank to the max line with freshly boiled water and place a suitable container under the dispenser spout.

    PLEASE NOTE: If you are also changing your Tommee Tippee water filter, press the filter reset button for 2 seconds to clear the machine memory before using for a feed.

  • How to descale your machine and replace the filters

    The perfect Prep™ can detect limescale build up, notifying you when it needs descaling. The descaling process will remove deposits of calcium and other minerals in the system that may affect its performance. A red descale warning light will illuminate when the unit requires descaling soon. If the red light flashes, you should descale immediately.

    1. Remove the filter from the hopper – this is very important.
    2. Fill the water tank with 500ml of distilled white vinegar (4% or 5%).
    3. Place a container under the dispenser outlet.
    4. Press the descale button for 2 seconds and the system will run a descale process. During the descale process the red descale light will continue to flash.
    5. At the end of the descale process an alarm will sound and the descale light will switch off.
    6. Next two cleaning cycles will run.
    7. Place a container under the dispenser outlet.
    8. Fill the tank with 1 litre of boiling hot water.
    9. The tank hot light will switch on.
    10. Press cleaning mode to flush the water through.
    11. The boiling water will empty via the dispenser.
    12. Once finished, ‘tank empty’ will light up.
    13. We suggest repeating the cleaning cycle twice.
    14. Once done, replace the filter and add cold water into the hopper.

    Remember after any cleaning your Perfect Prep™ machine will dispense 2 cold water shots when you make the first bottle. Discard these and you’re good to go.

  • How to replace the filter in your Perfect Prep™ machine?

    Your Perfect Prep™ machine needs a filter to work correctly. Replacement filters are available from the Tommee Tippee website, please follow this linkto purchase.

    1. A red change filter warning light will illuminate when the filter needs replacing soon (approx. 30 litres remaining). IF THIS LIGHT FLASHES, THE FILTER MUST BE CHANGED IMMEDIATELY.
    2. Place a container under the dispenser outlet.
    3. Press the cleaning mode button and hold for 2 seconds. The water will then drain out.
    4. Press the ‘volume reset’ button for 2 seconds – this clears the memory.
    5. Remove the container and take out the hopper.
    6. Remove the old filter.
    7. Place the hopper back in, without the filter.
    8. Start a set up and clean cycle.
    9. Fit your new filter and you’re all set.

    Remember after any cleaning your Perfect Prep™ machine will dispense 2 cold water shots when you make the first bottle. Discard these and you’re good to go.

    WARNING: Do not use other brands of filter in your machine. Even if they fit, they may not remove the same level of bacteria. Using this machine without a Tommee Tippee water filter could put your child’s health at risk.

  • Still need help?

    If you’re still looking for an answer, get in touch with us here

Thank you for purchasing the Tommee Tippee Perfect Prep™ machine. This product support page is here to help you learn how to use, clean and care for your machine, and to help with any queries you may have.

  • What’s in the box?

    1x Perfect Prep™ machine

    1x 150ml Closer to Nature baby bottle with slow flow teat

    1x milk storage lid

    1x anti-bacterial water filter

  • How to set up

    Before first use you need to run a cleaning cycle – which should take approximately 10 minutes. For hygiene and safety reasons you should clean your unit on a regular basis.

    THE FILTER SHOULD NOT BE FITTED PRIOR TO FIRST USE CLEANING.

    1. Plug in the unit. The empty warning light should illuminate.
    2. Pop a container under the dispenser outlet to capture the water used to clean the system (ideally at least 1 litre capacity). The empty warning light should be off. The hot light should be on.
    3. With the water hopper in place (but not the filter) fill the hopper with 1 litre of freshly boiled hot water.
    4. Wait for the water level low warning light to go out. The water tank hot light will illuminate.
    5. Press the cleaning mode button and hold for 2 seconds. The cleaning mode light will illuminate.
    6. Wait whilst the boiled water is emptied from the tank, through the dispenser outlet, into the container that you placed under the outlet in step 1. This can take a few minutes.
    7. Listen out for the beep and the empty warning light should come on. level low warning light will illuminate once the water has flushed through the system.
    8. Discard the water captured in the container and replace the container back under the dispenser outlet.

    Now to fit the filter…

    Only ever handle the filter by holding it by the blue cap.

    1. Remove the filter from packaging.
    2. Remove the sticker from the top of the filter.
    3. Fill a bowl with cold tap water.
    1. Submerge the filter in water and gently agitate until the bubbles stop.

    Your filter is now ready to fit into the water hopper.

    1. Remove the water hopper and fit the filter.
    2. Replace in the water tank. Fill the hopper with COLD WATER.
    3. Wait for the water level low warning light to go out.
    4. Press the start / stop button. A red light will flash.
    5. The appliance will dispense an amount of cold water.
    6. Press the start/stop button. A green light will flash, and water will be dispensed to finish the cycle. The contents should be discarded.
    7. Press the filter volume reset button for 2 seconds to clear the memory. Discard dispensed water. Your machine is now ready to use.

  • How to use

    Before first use you need to run a cleaning cycle – which should take approximately 10 minutes. For hygiene and safety reasons you should clean your unit on a regular basis.

    THE FILTER SHOULD NOT BE FITTED PRIOR TO FIRST USE CLEANING.

    1. Plug in the unit. The empty warning light should illuminate.
    2. Pop a container under the dispenser outlet to capture the water used to clean the system (ideally at least 1 litre capacity). The empty warning light should be off. The hot light should be on.
    3. With the water hopper in place (but not the filter) fill the hopper with 1 litre of freshly boiled hot water.
    4. Wait for the water level low warning light to go out. The water tank hot light will illuminate.
    5. Press the cleaning mode button and hold for 2 seconds. The cleaning mode light will illuminate.
    6. Wait whilst the boiled water is emptied from the tank, through the dispenser outlet, into the container that you placed under the outlet in step 1. This can take a few minutes.
    7. Listen out for the beep and the empty warning light should come on. level low warning light will illuminate once the water has flushed through the system.
    8. Discard the water captured in the container and replace the container back under the dispenser outlet.

    Now to fit the filter…

    Only ever handle the filter by holding it by the blue cap.

    1. Remove the filter from packaging.
    2. Remove the sticker from the top of the filter.
    3. Fill a bowl with cold tap water.
    1. Submerge the filter in water and gently agitate until the bubbles stop.

    Your filter is now ready to fit into the water hopper.

    1. Remove the water hopper and fit the filter.
    2. Replace in the water tank. Fill the hopper with COLD WATER.
    3. Wait for the water level low warning light to go out.
    4. Press the start / stop button. A red light will flash.
    5. The appliance will dispense an amount of cold water.
    6. Press the start/stop button. A green light will flash, and water will be dispensed to finish the cycle. The contents should be discarded.
    7. Press the filter volume reset button for 2 seconds to clear the memory. Discard dispensed water. Your machine is now ready to use.

  • Still need help?

    If you’re still looking for an answer, get in touch with us here

We’ve prepared some common questions and troubleshooting advice to help you with your new Perfect Prep™ machine.

  • Where is the best place to keep my Perfect Prep™ machine?

    The Perfect Prep™ should be kept in a cool, dry location, avoiding direct sunlight, and kept away from warm appliances. This is recommended to avoid the tank temperature getting too warm.

    The Perfect Prep™ unit contains a probe that measures the temperature of the water in the tank which prevents the unit from dispensing if the water is above 27°C. This is a key safety feature to ensure that the final feed is not too hot for your baby.

    High water temperature should only ever be an issue in hotter climates, but it is not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.

    We therefore recommend that the cold tap is flushed for 10 seconds before filling the tank.

    To prevent your unit getting too hot…

    • Keep it out of direct sunlight.
    • Regularly top it up with cold tap water rather than letting a full unit stand and warm for long periods of time.
    • Keep a cold jug of water in the fridge.
    • Add some ice cubes to the hopper.
  • Do I need to boil the water before I pour it into the water hopper?

    No, we recommend you use normal tap water in the hopper.  If you do use boiling water, the machine will recognise that the water is too hot, and it won’t let you dispense a feed as the milk would be too hot and pose a risk to your baby.
  • How long can I leave unused water in the tank?

    Water is a food stuff. We recommend using it within 1-2 days.
  • What does the hot shot do?

    The hot shot helps to dissolve the formula powder quickly and easily, it also kills bacteria which may be present in the formula itself. The water dispensed in the hot shot is at a temperature of over 70°C.
  • Why is the amount of feed over or under the level of feed I was expecting?

    As is normal with all manufactured products, the Perfect Prep™ machine dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature bottles.

    This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%.

    It’s therefore possible for the combination of both tolerances, machine, and bottle, to make the volume dispensed by the machine appear inaccurate.

    Our Closer to Nature baby bottles all meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350.

    Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 4oz feeds. It is difficult to recommend a "suitable from" age because every newborn’s weight is different. Some babies are onto 4oz feeds within a couple of weeks whereas others may take longer.

  • Why can’t I make a feed smaller than a 4oz bottle?

    We would love for you to be able to prepare a smaller bottle volume with the Perfect Prep™ unit, but it cannot make up a bottle below 4oz because the volume of the feed needs to be large enough to easily split into two:

    1. An initial hot shot big enough to dilute the formula into
    2. A dilution big enough to dilute the hot down to body temperature ready to serve

    For any smaller feeds, we don’t have enough hot water in which to dilute the formula powder effectively, or enough to dilute and cool it down sufficiently from 70°C.

  • Why do I have to use a Tommee Tippee filter?

    Most standard water filters do not include an anti-bacterial filtration membrane, so even if they fit in your machine, they will NOT remove the same level of bacteria.
  • How often do I need to change the filter?

    On average the filter should last around 3 months, however this depends on the frequency of use and what size bottles you are preparing.
  • Why do I need to submerge the filter before first use?

    Submerging primes the filter before use ensures that any air bubbles or loose particles within the filter are removed prior to use. If bubbles remain, it could affect the operation of the machine. Submerging should only take a minute or so.
  • Sometimes when I change the water filter there are black particles on the cartridge. What are they?

    You may find that there’s a small residue of black carbon in the bag or on the surface of the cartridge; this can happen and it’s nothing to be concerned about. These dust particles are harmless and will be reduced during the initial set up process when submerging in clean fresh water.

    The carbon used in the filter is food grade certified and therefore poses no harm to your little one

  • Why does my unit have no power?

    Our first recommendation to resolve this issue is to try multiple plug sockets in your home to establish if the plug socket itself is not working as expected.

    Following this check, if you are still not getting any power to the unit and have a receipt, the quickest option would be to return the unit to the retailer who you purchased it from, and they should be able to offer a quick exchange.

    If you don’t have a receipt, then we would suggest getting in touch with our Parent Hub team. To ensure a speedy resolution with the team, please have the following information to hand.

    • Batch code of the unit (this is engraved on the base consists of 5 numbers and then the letters XO).
    • The date and retailer purchased from.
    • Proof of purchase.
  • Still need help?

    If you’re still looking for an answer, get in touch with us here