Subscription orders can be cancelled at anytime. Standard delivery will be charged on each subscription order. Find out more about subscriptions.
They’re easy and fuss free
Your products are automatically sent to you
You save when you sign up for a subscription
You can cancel at any time
Thank you for purchasing the Tommee Tippee Perfect Prep™ machine. This product support page is here to help you learn how to use, clean and care for your machine, and to help with any queries you may have.
1x Perfect Prep® machine
1x 150ml Closer to Nature baby bottle with slow flow teat
1x milk storage lid
1x anti-bacterial water filter
Before first use you need to run a cleaning cycle – which should take approximately 10 minutes. For hygiene and safety reasons you should clean your unit on a regular basis.
THE FILTER SHOULD NOT BE FITTED PRIOR TO FIRST USE CLEANING.
Now to fit the filter…
Only ever handle the filter by holding it by the blue cap.
Your filter is now ready to fit into the water hopper.
Press the filter volume reset button for 2 seconds to clear the memory. Your machine is now ready to use.
Before first use you need to run a cleaning cycle – which should take approximately 10 minutes. For hygiene and safety reasons you should clean your unit on a regular basis.
THE FILTER SHOULD NOT BE FITTED PRIOR TO FIRST USE CLEANING.
Now to fit the filter…
Only ever handle the filter by holding it by the blue cap.
Your filter is now ready to fit into the water hopper.
As with any other method of making up a feed for a baby, it’s essential that good hygiene practices are observed when using and maintaining your Perfect Prep™ machine.
It’s very important that your everyday routine includes simple hygiene steps like keeping formula away from the hopper and only ever holding the top of the filter. Ensure that your hands and all surfaces that come in to contact with the machine and its components are clean, and that the unit is away from direct sunlight and heat sources.
You should clean your Perfect Prep™ machine:
Now choose from the following two cleaning options:
PLEASE NOTE: If you are also changing your Tommee Tippee water filter, press the filter reset button for 2 seconds to clear the machine memory before using for a feed.
The perfect Prep™ can detect limescale build up, notifying you when it needs descaling. The descaling process will remove deposits of calcium and other minerals in the system that may affect its performance. A red descale warning light will illuminate when the unit requires descaling soon. If the red light flashes, you should descale immediately.
Remember after any cleaning your Perfect Prep™ machine will dispense 2 cold water shots when you make the first bottle. Discard these and you’re good to go.
Your Perfect Prep™ machine needs a filter to work correctly. Replacement filters are available from the Tommee Tippee website, please follow this linkto purchase.
Remember after any cleaning your Perfect Prep™ machine will dispense 2 cold water shots when you make the first bottle. Discard these and you’re good to go.
WARNING: Do not use other brands of filter in your machine. Even if they fit, they may not remove the same level of bacteria. Using this machine without a Tommee Tippee water filter could put your child’s health at risk.
We’ve prepared some common questions and troubleshooting advice to help you with your new Perfect Prep™ machine.
The Perfect Prep™ should be kept in a cool, dry location, avoiding direct sunlight, and kept away from warm appliances. This is recommended to avoid the tank temperature getting too warm.
The Perfect Prep™ unit contains a probe that measures the temperature of the water in the tank which prevents the unit from dispensing if the water is above 27°C. This is a key safety feature to ensure that the final feed is not too hot for your baby.
High water temperature should only ever be an issue in hotter climates, but it is not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.
We therefore recommend that the cold tap is flushed for 10 seconds before filling the tank.
To prevent your unit getting too hot…
As is normal with all manufactured products, the Perfect Prep™ machine dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature bottles.
This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%.
It’s therefore possible for the combination of both tolerances, machine, and bottle, to make the volume dispensed by the machine appear inaccurate.
Our Closer to Nature baby bottles all meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350.
Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 4oz feeds. It is difficult to recommend a "suitable from" age because every newborn’s weight is different. Some babies are onto 4oz feeds within a couple of weeks whereas others may take longer.
We would love for you to be able to prepare a smaller bottle volume with the Perfect Prep™ unit, but it cannot make up a bottle below 4oz because the volume of the feed needs to be large enough to easily split into two:
For any smaller feeds, we don’t have enough hot water in which to dilute the formula powder effectively, or enough to dilute and cool it down sufficiently from 70°C.
You may find that there’s a small residue of black carbon in the bag or on the surface of the cartridge; this can happen and it’s nothing to be concerned about. These dust particles are harmless and will be reduced during the initial set up process when submerging in clean fresh water.
The carbon used in the filter is food grade certified and therefore poses no harm to your little one
Our first recommendation to resolve this issue is to try multiple plug sockets in your home to establish if the plug socket itself is not working as expected.
Following this check, if you are still not getting any power to the unit and have a receipt, the quickest option would be to return the unit to the retailer who you purchased it from, and they should be able to offer a quick exchange.
If you don’t have a receipt, then we would suggest getting in touch with our Parent Hub team. To ensure a speedy resolution with the team, please have the following information to hand.
If you’re still looking for an answer, get in touch with us here