My steriliser isn’t working – what can I do?
- Check the mains lead is plugged into the unit and the mains socket is switched on.
- Check the fuse is in the plug (in a UK plug only)
- Check the socket by plugging in another appliance
- Check the sterilising by plugging it into another socket
How long should my sterilising cycle be?
Your cycle time can be between 6 to 10 minutes this includes warm up before the sterilisation phase.
Help, my steriliser is producing lots of steam
Check that bottles and other items are correctly loaded in the trays of your steriliser.Ensure the lid is firmly in place without any obstructions.
Use exactly 80ml of water in your steriliser. More than 80ml of water in the steriliser base will increase the cycle time. Less than 80ml may not sterilise.
My bottle are coming out of the steriliser with a chalky mark
If you are seeing chalky residue on items in your steriliser, that’s a sign that it needs descaling. Refer to the descaling instructions.
There are flaky bits in the machine - what's causing it?
This will be due to a build-up of limescale that's loosened from the heatplate at the base of your machine so we'd recommend giving it a good descale. We recommend using a descaler that is suitable for use with stainless steel i.e. kettle, iron and coffee machine de-scalers. Use as per the manufacturer's guidelines.
Should there be water left in the bottom once its finished?
Yes its pretty common to have droplets of water remaining, the majority of the 80ml water should have evaporated during the sterilisation cycle. Just empty it out once you’re finished and dry thoroughly to use again.
My heat plate looks rusty
This will be due to limescale we recommend using a descaler that is suitable for use with stainless steel i.e. kettle, iron and coffee machine de-scalers. Use as per the manufacturer's guidelines.