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Support Details

Super-steam Electric Steriliser

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Great to see that you’ve purchased a Tommee Tippee Super Steam Electric steriliser. To help you get started and to keep it working effectively, we’ve added all the guidance you should need, plus some handy hint, tips and troubleshooting advice.

This steriliser is designed for use with Tommee Tippee bottles and feeding accessories (except the bottle brush). The steriliser will hold a maximum of 6 Tommee Tippee bottles or a combination of fewer bottles plus soothers and breast pump parts. See alternative assembly method below for 340ml bottles and Anti-colic bottles under using your electric steriliser section.

PARTS GUIDE

A step by step guide to all the component parts, how they fit together and what they do.

 

Setting up your Electric Steam Steriliser for first use

SET UP CLEAN YOUR STERILISER BEFORE FIRST USE - Refer to parts guide and diagram

  1. Do not connect to power at this stage.
  2. Remove all items from inside the steriliser base.
  3. Pour exactly 80ml of water into the steriliser base.
  4. Assemble the lower tray (A) with logo front facing and upper tray (B) and place in the steriliser base.
  5. Add the lid.
  6. Connect the lead and plug into the mains supply. Switch on at mains supply.
  7. Press the play switch and it will light up amber to show the sterilising has begun.
  8. The light will switch off when sterilising has finished.
  9. Allow to cool for 5 minutes before turning off at the mains, removing the plug and steriliser lid. 10. Remove upper tray and lower tray, pour away any remaining water and wipe dry. Your steriliser is now ready to use.

 

What can be added to the steriliser?

We would recommend the following items are sterilised from birth:

  1. Bottles
  2. Teats
  3. Soothers
  4. Tableware
  5. Cutlery (non-metallic)
  6. Breast pumps (not the air tube or electric components)
  7. Teat tongs
  8. Storage lids
  9. Storage pots
  10. Nipple shields

 

Using your Electric Steam Steriliser

Before sterilisation, wash all bottles and feeding accessories in warm soapy water or in a dishwasher (top rack only) to remove any milk residues. Separate all components for washing and reassemble teat and screw ring for sterilising.

  1. Place on a flat, heat resistant work surface. Pour exactly 80ml of water into the steriliser base. Your Tommee Tippee bottles have a handy 80ml measure to help you.
  2. During the sterilisation process hot steam passes through the vent at the top of your steriliser, so position it away from walls and make sure it is not underneath any overhanging shelves or cabinets.
  3. Assemble the lower tray into the steriliser base with the Tommee Tippee logo facing forwards on the right-hand side.
  4. Place the bottles neck downwards into the locators of the removable tray. This includes locators for advanced anti-colic valves.
  5. Place the upper tray onto the lower tray.
  6. Place the assembled teats and screw rings onto the upper tray. It is important not to have the hoods fitted onto the teats and screw rings.
  7. Place the hoods on the hood locators of the removable upper tray so that they hang over the teats and screw rings but are not fully assembled.
  8. Place the lid onto the steriliser base and plug the power lead into the mains power.
  9. Press the power button (play) to start the machine. An amber light will come on. This shows that the steriliser is in its warm-up phase and will automatically begin the sterilising phase when it reaches the appropriate temperature.
  10. When the sterilising stage finishes, the light will automatically switch off.
  11. The stop button is there in case you need to manually stop your steriliser mid cycle. If you do this, you will have to restart the sterilising process from the beginning as the contents will not be sterilised.
  12. After the cycle has finished, allow your steriliser to cool for at least 5 minutes before opening. Hold the lid by the two side handles, lift vertically until you have cleared the upper tray then tilt the lid away from you to allow the water to drain.
  13. The contents will remain sterile for 24 hours if the steriliser is unopened.
  14. Wash your hands thoroughly before handling the sterilised items. Take care as the items may be hot. You can use teat tongs to remove small items.
  15. You can use the trays separately as a drying rack or sterile surface.
  16. To help in the reduction of limescale, pour away any remaining water from the base and wipe it dry with a soft cloth after every use.

NOTE – It’s vitally important to regularly descale your steriliser to avoid operating issues and damage to the heat plate, which is in the base of the machine.

Descaling your steriliser as regularly as is needed will keep the machine working as it should. We know it’s hard to find time with a newborn but we highly recommend that you descale your steriliser on a regular basis, this could mean that you need to descale every week if you live in a hard water area or if using more than once a day.

In general, if you notice marks on the base of the machine, you should descale it to keep it working as it should.

Not sure of your water quality - we would suggest contacting your water supplier.

Do I really need to sterilise my bottles?

It’s entirely your choice - the main reason for using a microwave or electric steriliser is that they’re guaranteed to reach the 100 C needed to kill off harmful bacteria that can build up in milk. You don’t get that guarantee with a dishwasher.

 

Do I need to add sterilising solution to the electric steriliser?

Nope - adding sterilising solution will actually damage your machine, so we really do say not to do this. Just add water, 80ml (2.7 fl oz to be precise). The water turns to steam and that’s what sterilises anything you place inside. More than this volume of water will increase the cycle time. Less then 80ml may not sterilise the items properly.

What are the teat tongs for?

The teat tongs are included with the steriliser so that you can safely remove freshly sterilised items without touching them with your fingers and potentially contaminating them.  You can remove the teats with the teat tongs and then use the screw ring to re-assemble with the bottle.

Teat tongs should also be used to squeeze any residual water from the baglet of a soother.  This is important to do after each wash/ sterilising cycle, to avoid the risk of burning your little ones mouth.

 

Should I dry the bottles before using them?

Thankfully, you can cross this off your to-do list. Any water left inside the bottles after sterilisation is sterile and won’t collect germs, so there’s no need to dry. In fact, wiping the inside of a bottle after sterilisation could add even more germs, so it’s best not to!

 

How do I reassemble my bottle when they’re ready?

Just reassemble as normal, but wash your hands thoroughly first, or use the teat tongs provided if you have them. The idea is to keep the bottle as clean and sterile as possible.

If you don’t want to leave them all in the steriliser for the 24-hours, you can reassemble all bottles straight away and store them in a dry location. The fully assembled bottles will be ok to use for the same 24-hour period. Any unused bottles, after the 24 hours should be popped back in for a fresh sterilising cycle.

To clean your electric steam steriliser

  1. Allow to cool and unplug before cleaning. 
  2. After each use pour away any remaining water from the steriliser base by tipping it sideways over a sink.
  3. Wipe clean with a damp cloth only.
  4. Do not clean with abrasive cleaners or allow it to come into contact with solvents or harsh chemicals as this could cause damage.

 

To descale your electric steam steriliser

De-scaling removes the limescale that can build up around the heat plate, just as it can inside a kettle. Descaling regularly helps your steriliser enjoy a long and happy life, with no bits fading before their time.

  • To help you identify limescale; here’s a picture of your heat plate fresh out the box, (A) and here’s a picture of a heat plate that hasn’t been descaled (B). If you notice a dark brown appearance, this is likely to be burnt on limescale which means you may need to descale the machine over a longer period e.g. overnight or up to 24 hours.

To descale your electric steam steriliser

  • A build-up of limescale can negatively affect the performance of your steriliser. To keep it working effectively we recommend carrying out the descaling process using these frequency guidelines:

 

 Hard Water

 14 days

 Medium Water

 21 days

 Soft Water

 28 days

 

  • You can find out your water quality via your water provider.
  • A build-up of limescale can negatively affect the performance of the unit. We recommend carrying out the descaling process as per above frequency guidelines to ensure the unit continues to work efficiently. Living in a hard water area can produce limescale quicker than other areas therefore descaling is required sooner.
  • After each use pour away any remaining water from the base by tipping it sideways over a sink and wipe with a damp cloth only. 
  • Unplug the unit and allow to cool before cleaning.
  • Use a descaler that is suitable for use with stainless steel i.e. kettle, iron and coffee machine de-scalers. Use as per the manufacturer's guidelines.
  • Alternatively you can use white vinegar or a descaling sachet to descale your unit, please use as per manufacturer’s guidelines. Where no method is stated, 1 sachet to 200ml of hot water ratio can be applied. See our website for detailed descaling method.
  • Once you have descaled then follow instructions under set up to perform a final cleaning cycle.
  • DO NOT use metal objects or scourers to clean your steriliser.
  • DO NOT use bleach or sterilising fluid to clean. DO NOT use abrasive or anti-bacterial materials. DO NOT scrub the heat plate.

Why should I de-scale?

De-scaling removes the limescale that can build up around the heat plate, just as it can inside a kettle. Descaling regularly helps your steriliser enjoy a long and happy life.

 

How do I de-scale?

We recommend using a descaler that is suitable for use with stainless steel i.e. kettle, iron and coffee machine de-scalers. Use as per the manufacturers guidelines.

Alternatively, you can use neat white vinegar leave until limescale is removed no longer than 24 hours.

 

How often should I de-scale?

This really does depend on the area in which you live and how often your steriliser is used. If the water in your area is hard then you may need to descale every 14 days. If it’s medium, then you’ll need to descale every 21 days and if the water is soft it’s around every 28 days. If you do notice any limescale before the descale is due, you can descale your steriliser earlier or more frequently. You can find out the quality of your water from your water provider.

 

How should I store steriliser?

If you want to store your steriliser to use again, we’d suggest that you run a full descaling programme to ensure all limescale is removed and to give it a clean. Ensure the unit is thoroughly dry and securely wrapped in bubble wrap and cardboard to keep it nice and snug. When deciding where to store it, we’d suggest somewhere nice and dry to avoid any damage.

My steriliser isn’t working – what can I do?

  • Check the mains lead is plugged into the unit and the mains socket is switched on.
  • Check the fuse is in the plug (in a UK plug only)
  • Check the socket by plugging in another appliance 
  • Check the sterilising by plugging it into another socket

 

How long should my sterilising cycle be?

  • Your cycle time can be between 6 to 10 minutes this includes warm up before the sterilisation phase.

 

Should I get a lot of steam whilst it’s on?

  • Not really. If you have way more steam than you’d expect, it could be that you’ve just got a few too many items inside. Check that items are correctly loaded into the steriliser. There are marked areas on the trays to show where to put your bottles, and if you’re popping other items like teethers or soothers in, just be sure to space these out evenly.
  • Don’t overfill the machine with too many products as this reduces how efficiently the steriliser works and it may not sterilise properly.
  • The correct amount of water is 80ml. More than 80ml of water in the steriliser base will increase the cycle time. Less then 80ml may not sterilise the items properly.

 

My bottle are coming out of the steriliser with a chalky mark

  • If you are seeing chalky residue on items in your steriliser, that’s a sign that it needs descaling. Refer to the descaling instructions.
  • To help you identify limescale; here’s a picture of your heat plate fresh out the box, (A) and here’s a picture of a heat plate that hasn’t been descaled (B). If you notice a dark brown appearance, this is likely to be burnt on limescale which means you may need to descale the machine over a longer period e.g. overnight or up to 24 hours.

There are flaky bits in the machine - what's causing it?

  • This will be due to a build-up of limescale that's loosened from the heatplate at the base of your machine so we'd recommend giving it a good descale. We recommend using a descaler that is suitable for use with stainless steel i.e. kettle, iron and coffee machine de-scalers. Use as per the manufacturer's guidelines. 
  • You could watch this quick video on how to descale your electric steam steriliser.
  • It’s vitally important to regularly descale your steriliser to avoid operating issues and damage to the heat plate, which is in the bottom of the machine.

 

Should there be water left in the bottom once its finished?

  • Yes it is pretty common to have droplets of water remaining, the majority of the 80ml water should have evaporated during the sterilisation cycle. Just empty it out once you’re finished and dry thoroughly to use again.

 

My heat plate looks rusty

  • This will be due to limescale we recommend using a descaler that is suitable for use with stainless steel i.e. kettle, iron and coffee machine de-scalers. Use as per the manufacturer's guidelines. 
  • To help you identify limescale; here’s a picture of your heat plate fresh out the box, (A) and here’s a picture of a heat plate that hasn’t been descaled (B). If you notice a dark brown appearance, this is likely to be burnt on limescale which means you may need to descale the machine over a longer period e.g. overnight or up to 24 hours.

Why do my bottles still have marks on after I sterilise?

The chances are, the marks are milk residue. Sterilising removes bacteria, but bottles still need to be washed beforehand to remove any bits of milk clinging on inside. Warm soapy water will do the trick - thoroughly wash, then rinse and pop them in your steriliser.

 

My machine has completely stopped working!

Things that can affect your machine are excessive amounts of limescale (that’s where the base of your machine looks chalky or brown) or the use of chemicals or water softeners as all of these can damage the machine, causing it to stop working.

Check the mains lead is plugged into the unit and the mains socket is switched on. Check the fuse is in the plug (in a UK plug only). Check the socket by plugging in another appliance. Check the appliance by plugging into another socket.

If none of the above apply, come and chat to us at Tommee Tippee Parent hub.