We always stand by the quality and safety of the products we supply and the service we offer. If for any reason you're not completely satisfied with your purchase, we've made it as easy as possible for you to return your unused product, provided you do so within 30 days of receipt. However, only products purchased via this website may be returned using the method outlined below. Items purchased from a partner retailer website or store, need to be returned directly to them.
You may return new, unused products within thirty (30) days of delivery to receive a full refund of the cost of the goods. Items should be returned in their original packaging, and with all tags still attached. Your legal rights will not be affected.
We recommend that you save proof of return postage from FedEx as we cannot issue refunds on goods we do not receive.
The Returns Process
We've tried to make this process as easy as possible for you and if you're returning items to us from within the U.S. follow the below five simple steps:
Step 1 - Login to the "My Account" area of tommeetippee.com and select the order number (this can be found on your delivery note) and then choose the returns option and follow the process.
If you have checked out as a guest, then please select this link and follow the steps above.
Step 2 - You will be sent an email with a return order slip and a pre-paid return shipping label. Please print both.
Step 3 - Place all items you wish to return with the return order slip in the parcel and seal.
Step 4 - Attach the return label to the outside of the parcel. Make sure any other carrier labels are removed or crossed out with a marker.
Step 5 - Your parcel is ready to return. Please take it to:
any FedEx Ofﬁce® location; a participating FedEx location; a FedEx approved drop box - Dropoff FedEx Express®, FedEx Ground® and FedEx SmartPost®
OR you can request a FedEx pick-up by creating an account with FedEx and following their instructions.
Remember to ask for a shipment receipt and keep this safe until your refund is received.
All returns will be refunded to you via your original form of payment once they have been received and inspected at our distribution center. Please allow up to fourteen (14) days for the credit to appear on your statement.
Something is wrong with my product
We're sorry to hear that, but you may also return goods that you perceive to be faulty under our Terms and Conditions of Sale. It is essential that all items are returned to us in a clean and satisfactory condition. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state that is unfit for handling.
Please contact our ParentHub using the details below, for advice and guidance on what needs to happen next. Upon receipt of a faulty item, an inspection takes place. If we agree that the fault falls within our Terms and Conditions of Sale, then the item will either be refunded or replaced free of charge.
We reserve the right to reject returned goods which are not returned in accordance with our returns policy, and we may request that before items are returned to you, that you pay for the shipping back to you.
If you have any questions regarding shipping, please call our ParentHub team on 1-800-75-9526.
We're available from 11:00am to 2:00pm and 5:00pm to 9:00pm EST Monday to Friday.