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Support Details

Sleep Trainer Clock

Category

Getting Started

Great to see that you’ve purchased a Tommee Tippee Sleep Trainer Clock. To help you get started and to keep it working effectively, we’ve added all the guidance you should need, plus some handy hint, tips and troubleshooting advice.

Connection methods – simple process

EZ mode -

To reset your device, unplug and plug your device back in again. When the Sleep Trainer turns on, the Wi-Fi symbol will blink rapidly.  Your device is now ready to connect via EZ Mode.

NOTE: To connect via EZ Mode, your Wi-Fi signal band must be limited to 2.4GHz during the Connection process.  If you are unable to limit the speed of your Network or you are unsure how to, please Connect via AP mode instead by tapping "EZ Mode" in the top right corner of this screen and selecting AP mode instead.

  • With the Wi-Fi symbol blinking rapidly, Tap "Connect via EZ Mode"
  • Please be patient, you may need to repeat the steps to connect first time.
  • Once connected, the Wi-Fi symbol will be permanently displayed.

AP mode -

To reset your device, unplug and plug your device back in again. When the Sleep Trainer turns on, the Wi-Fi symbol will blink rapidly.

NOTE: If you have a faster internet speed (5GHz), you may need to connect via AP Mode.

  • To connect via AP Mode, press and hold the Sleep button on the back of the product until the Wi-Fi symbol blinks slowly.  Your device is now ready to connect via AP mode. 
  • Press “Connect via AP mode” below and follow the steps. 

NOTE: You will be taken out of the App in order to connect to the “TommeeTippee” hotspot.  Your phone may tell you the internet is no longer available.  This just means the temporary hotspot network has been selected for this process.

  • Return to this app and the Sleep Trainer will begin connecting.
  • Once connected, the Wi-Fi symbol will be permanently displayed and your Wi-Fi will revert to your previous settings.
  • If connection isn't possible, please be patient and repeat the steps.

Connection methods – 3-step method

EZ mode -

  1. EZ Mode: Connect the USB cable with a compatible plug adaptor (1A+). If you haven't already paired the device, plugging it in will reset it.
  2. Check the Wi-Fi symbol is blinking rapidly.  If not, press and hold the large Sleep button on the back of the product until it does.
  3. Tick the box below to confirm a rapid blink and tap Next.  If unsuccessful, tap "Switch Pairing Mode" and use AP Mode to Connect.

AP mode –

  1. AP mode: Connect the USB cable with a compatible plug adaptor (1A+). If you haven't already paired the device, plugging it in will reset it.
  2. If it isn't already, press and hold the large Sleep button on the back of the product until it blinks rapidly.  Then, press and hold until it blinks slowly.
  3. Tick the box below to confirm a slow blink and tap Next. You'll be asked to pick the TommeeTippee hotspot. Once done, Return to the app to connect.

Troubleshooting

How to distinguish whether I am using 2.4G or 5G Wi-Fi network?

Android users: While specific brands may vary, you can typically check your network in Settings.

Find the Wi-Fi network you are connected to, tap on it and information will be shown, including the speed.

Anything more than 2.4GHz means you will need to limit your network (or choose another) in order to Connect via EZ Mode.

iOS users: On iOS, you can download various apps that tell you how fast your network is, for example “AirPort”.

Turn the Wi-Fi Scanner on in “Settings-Airport Tools”, then open the app and click “Wi-Fi Scan”.  Any networks in Channels 1-13 are 2.4GHz, anything higher is 5GHz.

If you don’t know how or unable to limit your network speed, Connect via AP Mode or check out the link below. Note: How to configure separate Wi-Fi SSIDs for 2.4 GHz and 5 GHz bands?

 

How do I add the Connected Sleep Trainer to my TT Smart App?

Tap “Add Device” on the TT Smart App Home Screen and choose Connected Sleep Trainer.

To connect via Smart mode: When you plug your device in to turn on, the Wi-Fi symbol will flash quickly.

  • To connect via Smart (EZ) mode, your Wi-Fi signal band will need to be 2.4GHz during the connection process.
  • When you tap “Connect via Smart mode” below, you will be asked for your Wi-Fi network and password. If you are not on a 2.4GHz band, you will be asked to choose one from your Network list.
  • Once selected, follow the steps to connect your Sleep Trainer.
  • If you are unable to limit your internet to this speed, tap "Other mode" in the top right corner of this screen and choose "AP mode" instead.
  • Once connected, the Wi-Fi symbol will be permanently displayed. The first time the App and Device connect, it may take a few moments. Please be patient. The connection will then remain in place unless you “Remove Device” from your TT Smart App.

If this does not work, or you choose to connect in AP mode: When you plug your device in to turn on, the Wi-Fi symbol will flash quickly. If you have a faster internet speed (5GHz), you may need to connect via AP mode.

  • To connect via AP mode, press and hold the sleep button on the back of the product until the Wi-Fi symbol flashes slowly.
  • You are now ready to connect in AP mode. Press “Connect via AP mode” below and follow the steps. You will be taken out of the App in order to connect to the “Sleep Trainer” hotspot.
  • Once connected, the Wi-Fi symbol will be permanently displayed and your Wi-Fi will revert to your previous settings.

Get to know your TT Smart App

The following guide will help you get the most out of your TT Smart App:

What do I use the TT Smart App for?

Here at Tommee Tippee®, we have developed a TT Smart App to act as a Hub for all your TT Connected devices. That means you only need to download one App to access all our Connected lines. Our Connected Sleep Trainer is our first, but watch out for more to follow in the near future!

 

How to use Home management?

Follow the instructions on the Home management page to add your own home, set the home name and home location, or add other rooms. Multiple families can be created under one account. You can click the button in the upper left corner of the Home page or click Home Management-Add Home on the Me page Enter the added home, then enter the home settings page, you can add members. "Home owner" and "Administrator" can remove members by clicking the member name.

 

Should I use EZ mode or AP mode to connect?

In EZ mode, the TT Smart App sends a message to the device, asking it to connect to the user's Wi-Fi. This is only possible on a 2.4 GHz Wi-Fi signal band which is the same as almost all Smart devices. Once connected, you can use any strength Wi-Fi you want.

If you have a 5GHz dual band or Mesh router, you may not be able to select a 2.4Ghz band so you will need to connect in AP mode instead.

AP mode enables your TT Smart App to connect directly to the Wi-Fi chip in the Smart device, treating it like a hotspot. Once the device is connected, your phone will revert to the Wi-Fi network it was already on.

 

What languages does the TT Smart App support?

Currently, we are able to support English, French, German, Spanish and Italian.

 

How do I enter Nap mode?

For a quick power nap, simply double tap the Sleep button on the back of your Connected Sleep Trainer. The device will enter Nap mode and stay in that state for as long as you selected on the countdown timer in the App.

 

Get to know your Connected Sleep Trainer App

The following guide will help you get the most out of your product:

Why is red the default colour for Sleep Time and Nap Time?

Research shows that, aside from complete darkness, Red is the most effective light colour at helping promote sleep. It might seem strange at first but it’s true for adults and children alike.

 

Why have a “Nap” option?

Sometimes you just want baby (and you) to have a quick power nap. The Nap setting allows you to set a countdown timer from when you enter that state, instead of a “wake up” time independent of when the baby goes down.

 

Why can't I activate Sleep Time from my phone?

For most of us, bed time is a process that involves a number of steps, all of which help us build a routine. We felt that by keeping the "Sleep" button on the product, activating it becomes a final cue to your child that it's time to sleep.

It is the only feature that we have kept exclusively on product and we hope you'll agree it's a good approach!

 

How do I stop audio playing when I enter a new state?

On the Colours screen, toggle the audio option to off by tapping the button (it will slide to grey). This will stop audio playing when that state is entered.

 

How do I lock the Connected Sleep Trainer to stop my children playing with it when I’m gone?

You can do this on the product as well as on your app. On the product, press and hold the set and scroll buttons on the back until the lock symbol appears (approx. 3 seconds). On the app, the padlock symbol is shown on all pages. Tap the symbol and the device will lock. You will still be able to adjust settings in the app.

How do I change the screen colour and brightness?

Go to the Colours screen in the app and tap the State you want to change (Sleep Time, Wake Time or Nap Time). Then simply drag the dial to your preferred colour and brightness. If your device is in that state, you will see the change immediately, otherwise you will see it when you enter that state.

How do I add a new alarm?

To set a new alarm, go to the Alarms screen in the app and tap the “Add” (+) icon. Set your alarm and which days you want it to apply to and tap save. The new alarm will appear in your list of alarms. You can set up to 4 alarms at any one time.

How to connect your Sleep Trainer Clock

How to control your Sleep Trainer Clock