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Support Details

Supersteam Electric Steam Sterilizer

Category

Thank you for purchasing a Tommee Tippee Supersteam Electric Steam Sterilizer. This product support page is here to help you learn how to use, clean and care for your sterilizer, and to help with any queries you may have.

  • What’s in the box?

  • How to assemble

    CLEAN YOUR STERILIZER BEFORE FIRST USE - Refer to parts guide and diagram

    1. Do not connect to power at this stage.
    2. Remove all items from inside the sterilizer base.
    3. Pour exactly 80ml of water into the sterilizer base.
    4. Assemble the lower tray (a) with logo front facing and upper tray (a) and place in the sterilizer base.
    5. Add the lid (g).
    6. Plug into the mains supply. Switch on at mains supply.
    7. Press the play button and it will light up amber to show the sterilizing has begun.
    8. The light will switch off when sterilizing has finished.
    9. Allow to cool for 5 minutes before turning off at the mains, removing the plug and sterilizer lid.
    10. Remove upper tray and lower tray, pour away any remaining water and wipe dry. Your sterilizer is now ready to use.

    This sterilizer is designed for use with Tommee Tippee bottles and feeding accessories (except bottle brush). The sterilizer will hold a maximum of 6 Tommee Tippee bottles or a combination of fewer bottles plus pacifiers and breast pump parts.

  • How to use

    Before sterilization, wash and rinse thoroughly all bottles and feeding accessories in warm soapy water or in a dishwasher (top rack only) to remove any milk residues. Separate all components for washing and reassemble nipple and screw ring for sterilizing. (Any milk residue left on the bottles and components can cause discoloration of the heatplate and could affect the performance.)

    1. Place on a flat, heat resistant work surface. Pour exactly 80ml of water into the sterilizer base. Your Tommee Tippee bottles have a handy 80ml measure.
    2. Assemble lower tray into the sterilizer base with logo facing forwards on the right-hand side.
    3. Place the bottles neck downwards into the locators of the removable tray. This includes locators for advanced anti-colic valves.
    4. Place the upper tray onto the lower tray.
    5. Place the assembled nipple and screw ring onto the upper tray. It is important not to have the hoods fitted onto the nipple and screw ring.
    6. Rest the hoods on the hood locators of the removable upper tray so that they hang over the nipple and screw ring but are not fully assembled.
    7. Place the lid onto the sterilizer base and plug the lead into the mains power.
    8. Press the play button to start the machine. An amber light will come on. This shows that the sterilizer is in its warmup phase and will automatically begin the sterilizing phase when the appropriate temperature is reached.
    9. The light will automatically switch off when the sterilizing phase has finished.
    10. The stop button is there in case you need to manually stop your sterilizer mid cycle. If you do this, you will have to restart the sterilizing process from the beginning as the contents will not be sterilized.
    11. After the cycle has finished, allow to cool for at least 5 minutes before opening the sterilizer. We recommend that you hold the lid by the two side handles, lift vertically until you have cleared the upper tray then tilt the lid to an angle away from you to allow the water to drain.
    12. The contents will remain sterile for 24 hours if the sterilizer is unopened
    13. Wash your hands thoroughly before handling sterilized items. Take care as the items may be Remove the sterilized items.
    14. The trays can be used separately as a drying rack or sterile surface.
    15. To help in the reduction of limescale, ensure that the unit is drained and wiped after use once fully cooled.

  • Still need help?

    If you’re still looking for an answer, get in touch with us here
  • Guidance on how to clean and maintain your Supersteam Sterilizer:

    Unplug and allow to cool before cleaning. After each use pour away remaining water from the sterilizer base by tipping the sterilizer sideways over a sink and wipe clean with a damp cloth only. Do not clean with abrasive cleaners or allow to come into contact with solvents or harsh chemicals, damage could result.

  • De-scaling

    The frequency of de-scaling should be as follows:

    Hard water: 14 days

    Medium: 21

    Soft: 28

    You can find out your water quality via your water provider.

    After each use pour away remaining water from the unit base by tipping the unit sideways over a sink and wipe with a damp cloth only. Unplug the unit and allow to cool before cleaning.

    A build-up of limescale can negatively affect the performance of the unit. We recommend carrying out the descaling process as per above frequency guidelines to ensure the unit continues to work efficiently. Living in a hard water area can produce limescale quicker than other areas therefore descaling is required sooner.

    Use a descaler that is suitable for use with stainless steel and use as per the manufacturer’s guidelines. Alternatively, you can use white vinegar or a descaling sachet to descale your unit, please use as per manufacturer’s guidelines.

    Where no method is stated, 1 sachet to 200ml of hot water ratio can be applied. Once you have descaled then follow instructions under set up to perform a final cleaning cycle.

    DO NOT use metal objects or scourers to clean your unit.

    DO NOT use bleach or sterilizing fluid to clean the unit.

    DO NOT use abrasive or anti-bacterial materials.

    DO NOT scrub the heat plate.

  • Still need help?

    If you’re still looking for an answer, get in touch with us here

Sterilizer will not work:

  • Check the mains lead is plugged into the unit and the mains socket is switched on.
  • Check the fuse is in the plug (in a UK plug only). Check the socket by plugging in another appliance.
  • Check the appliance by plugging into another socket.

Excessive steam:

  • Check that items are correctly loaded in sterilizer.
  • Use exactly 80ml of water.

Bottles come out with a chalky mark:

  • Sterilizer needs descaling. Refer to De-scaling Instructions.

Cycle takes too long to complete:

  • Too much water in sterilizer. Use exactly 80ml of water.

We’ve prepared some common questions and top tips to help you with your new sterilizer.

  • Do I really need to sterilize my bottles?

    We recommend that you do, but it’s entirely your choice. The main reason for using a microwave or electric sterilizer is that they’re guaranteed to reach the 100°C needed to kill off harmful bacteria that can build up in milk, and you don’t get that guarantee with a dishwasher.

    My sterilizer isn’t working – what can I do?

    We’re really sorry to hear that! Please follow the steps below to get your unit working again…

    • Check the mains lead is plugged into the unit and the mains socket is switched on.
    • Check the fuse is in the plug (in a UK plug only)
    • Check the socket by plugging in another appliance
    • Check the sterilizing by plugging it into another socket
    If you’re still experiencing issues, please contact us here
  • Should I get a lot of steam whilst the unit is on?

    Not really. If you have way more steam than you’d expect, it could be that you’ve just got a few too many items inside. Check that items are correctly loaded into the sterilizer. There are marked areas on the trays to show where to put your bottles, and if you’re popping other items like teethers or pacifiers in, just be sure to space these out evenly.

    Don’t overfill the machine with too many products as this reduces how efficiently the sterilizer works and it may not sterilize properly.

    The correct amount of water is 80ml. More than 80ml of water in the sterilizer base will increase the cycle time. Less than 80ml may not sterilize the items properly.

  • Why are my bottles are coming out of the sterilizer with chalky marks?

    If you are seeing chalky residue on items in your sterilizer, that’s a sign that it needs descaling. Please refer to the descaling instructions.

    To help you identify limescale; here’s a picture of your heat plate fresh out the box, (A) and here’s a picture of a heat plate that hasn’t been descaled (B). If you notice a dark brown appearance, this is likely to be burnt on limescale which means you may need to descale the machine over a longer period e.g. overnight, or up to 24 hours.

  • There are flaky bits in the machine - what's causing it?

    This will be due to a build-up of limescale that's loosened from the heat plate at the base of your machine, so we'd recommend giving it a good descale. We recommend using a descaler that’s suitable for use with stainless steel i.e. kettle, iron, and coffee machine de-scalers. Use as per the manufacturer's guidelines.

    You could watch this quick video on how to descale your electric steam sterilizer

    It’s vitally important to regularly descale your sterilizer to avoid operating issues and damage to the heat plate, which is in the bottom of the machine.

  • Should there be water left in the bottom once its finished?

    Yes, it’s common to have droplets of water remaining, the majority of the 80ml water should have evaporated during the sterilization cycle. Just empty it out once you’re finished and dry thoroughly to use again.

  • Why does my heat plate look rusty?

    This will be due to limescale. We recommend using a descaler that is suitable for use with stainless steel i.e. kettle, iron, and coffee machine de-scalers. Use as per the manufacturer's guidelines.

    If you notice a dark brown appearance as shown in the image below, this is likely to be burnt on milk which means you may need to descale the machine over a longer period of time e.g. overnight or up to 24 hours.

  • Why do my bottles still have marks on after I sterilize?

    The chances are the marks are milk residue. Sterilizing removes bacteria, but bottles still need to be washed beforehand to remove any bits of milk clinging on inside. Warm soapy water will do the trick - thoroughly wash, then rinse and pop them in your sterilizer.

  • How should I store my sterilizer?

    If you want to store your sterilizer to use again, we’d suggest that you run a full descaling program to ensure all limescale is removed and to give it a clean. Ensure the unit is thoroughly dry and securely wrapped in bubble wrap and cardboard to keep it nice and snug. When deciding where to store it, we’d suggest somewhere nice and dry to avoid any damage.

  • What are the nipple tongs for?

    The nipple tongs are included with the sterilizer so that you can safely remove freshly sterilized items without touching them with your fingers and potentially contaminating them. You can remove the nipples with the nipple tongs and then use the screw ring to re-assemble with the bottle.

    Nipple tongs should also be used to squeeze any residual water from the baglet of a pacifier. This is important to do after each wash/ sterilizing cycle, to avoid the risk of burning your little one’s mouth.

  • Should I dry the bottles before using them?

    Thankfully, you can cross this off your to-do list. Any water left inside the bottles after sterilization is sterile and won’t collect germs, so there’s no need to dry. In fact, wiping the inside of a bottle after sterilization could add even more germs, so it’s best not to!

  • How do I reassemble my bottles when they’re ready?

    Just reassemble as normal, but wash your hands thoroughly first, or use the nipple tongs provided if you have them. The idea is to keep the bottle as clean and sterile as possible.

    If you don’t want to leave them all in the sterilizer for the 24-hours, you can reassemble all bottles straight away and store them in a dry location. The fully assembled bottles will be ok to use for the same 24-hour period. Any unused bottles, after the 24 hours should be popped back in for a fresh sterilizing cycle.

  • Still need help?

    If you’re still looking for an answer, get in touch with us here