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Learn all about our price match promise
We’ve answered some commonly asked questions and have summarised our terms and conditions relating to the pricing claims set out below.
Price Match Promise
What is the price match promise and how do you do it?
We price match marked products against the displayed prices on the websites of the below listed UK online retailers, excluding marketplaces and third-party sellers on platforms such as eBay and Amazon. We use a daily feed of competitor prices to monitor, which we review twice a week.
Which retailers do you price match against?
We price match against the following UK retailers, to prices on their websites only:
We’ve chosen these retailers as they have the same product offering as we do and there is reliable pricing data available for them.
How do I figure out which products qualify for your price match promise?
The relevant products are marked with “Price match promise” on the product page.
I’ve seen a lower price on one of the qualifying retailer websites. How do I tell you?
You should call us on 08085 97 9899 – calls are free from UK landlines and mobiles, and lines are open 9.00am-5.00pm Monday to Friday.
You will need to ring us before you make the purchase, as we cannot offer partial refunds.
Our team will need to verify the claim, before a price can be matched. Please have available a screenshot of the product page and a link to the website, with the product being sold for that price on the day you are calling.
What happens if I see a product priced lower on one of the qualifying retailers’ websites after I’ve bought my product?
I’m afraid we can’t retrospectively price match and are unable to offer refunds in this situation. If you do spot a better price on the website of one of the retailers we’ve listed above, please contact us before you make a purchase on our site.
The important bits – terms and conditions