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Return items that you've ordered

We offer paperless, free returns within 31 days of receipt through Evri (Hermes).

What Are The Next Steps?

1

View your order and select the order you wish to return

2

Click return and fill in the required details

3

Once submitted, you will receive a QR code

4

Pack your parcel & take it to your nearest Evri ParcelShop with your QR code

5

Once your item has been dropped off and scanned in, we will start processing your return and refund

Return Drop Off Location

Enter your postcode below to find your nearest drop off location.

Standard Returns Policy

We get it, sometimes you simply change your mind about something you’ve bought online, and you want to return it for a refund. As long as the item is still in its original condition and unused, you can return it within 31 days of delivery to receive a full refund of the cost of the goods to your original payment method.

Items should be returned in their original packaging, and with all descriptive tags still attached. Your statutory rights will not be affected.

This only applies to items bought directly from this website, www.tommeetippee.com. Items purchased from another website or a high street retailer, need to be returned to them.

Please keep proof of your return as very occasionally parcels can go astray.

Returns After 31 Days

We don't accept returns for unwanted items after 31 days. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Want to exchange an item?

We’re don’t offer exchanges. Need a different size or colour of an item? You will need to do a return for the existing items and simply place a new order.

Something is wrong with my product

We're sorry to hear that you’ve received a faulty product.

Please contact us for advice and guidance on what needs to happen next. We inspect all products on return. If we agree that the product is faulty, it will either be refunded or replaced free of charge.

It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however, we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.

FAQs

  • HOW LONG WILL IT TAKE TO GET MY REFUND?

    Usually our refunds are pretty speedy and you should receive a refund within a few days of dropping off your parcel. Refunds rely on your bank processing the payment, so please allow up to 10 days before contacting us.
  • WHAT SHOULD I INCLUDE IN MY PARCEL?

    Our returns process is paperless. Simply pack the items you wish to return and take your parcel to your nearest parcel shop where you will be able to print a label using the QR code and hand your parcel to a member of staff for a receipt. In some ParcelShops a member of staff will use the QR code to print & attach a label for you. If you would prefer to print your own label, you can find printing instructions in the email sent to you by Evri (Hermes) when you request the return. Please make sure you keep hold of your receipt as proof of postage.
  • WHAT IF I LOSE MY QR CODE FOR MY RETURN?

    If you are an account holder you can find it within your account area when you view your returns.
    If you checked out as a guest click here to look up your order and view your return.
    Your QR code is also emailed to you when you request your return and it is included in an email Evri sends you directly.
    If you're still unable to locate your QR code please contact us.
  • WILL I RECEIVE PROOF OF POSTAGE?

    Yes. The parcelshop will provide you with proof of postage. Please keep proof of your return as very occasionally parcels can go astray.

Still got a question?

Click here to contact us