We always stand by the quality and safety of the products we supply and the service we offer. If for any reason you're not completely satisfied with your recent purchase, we've made it as easy as possible for you to return your unused product, provided you do this within 21 days of receipt. However, only products purchased via this website may be returned using the method outlined below. Items purchased from another website or a high street retailer, need to be returned to them.
You may return new, unused or unworn products within twenty-one (21) days of delivery to receive a full refund of the cost of the goods. Items should be returned in their original packaging, and with all descriptive tags still attached. Your statutory rights will not be affected.
We recommend that you receive proof of postage from your chosen carrier as we cannot issue refunds on goods we do not receive.
The Returns Process
We've tried to make this process as easy as possible for you and if you're returning items to us from within the UK follow the below five simple steps:
Step 1 - Login to the "My Account" area of tommeetippee.com and select the order number (this can be found on your delivery note) and then choose the returns option and follow the process.
If you have checked out as a guest, then please select this link and follow the steps above.
Step 2 - You will be issued with a returns note and returns address label. Print out both.
Step 3 - Place all items you wish to return with the returns note in the parcel and seal.
Step 4 - Attached the returns label to the outside of the parcel. Make sure any other carrier labels are struck through with a marker pen.
Step 5 - Your parcel is ready to return. Remember to ask your Post Office for proof of postage and keep this safe until your refund is received.
For high value returns you may wish to organise Special Delivery, please speak to your local Post Office for advice.
All returns will be refunded to you via your original form of payment once they have been received and inspected at our distribution centre. Please allow up to fourteen (14) days for the credit to appear on your statement.
Something is wrong with my product
We're sorry to hear that, but you may also return goods that you perceive to be faulty under our Terms and Conditions of Sale. It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.
Please contact our ParentHub using the details below, for advice and guidance on what needs to happen next. Upon receipt of a faulty item, an inspection takes place. If we agree that the fault falls within our Terms and Conditions of Sale, then the item will either be refunded or replaced free of charge.
We reserve the right to reject returned goods which are not returned in accordance with our returns policy, and we may request that before items are returned to you, that you pay for the shipping back to you.
If you have any questions regarding returning an item, please call ParentHub on 0808 597 98 99. We’re open 9.00am-5.00pm Monday to Friday.