Why is the amount of feed over or under the level I set?
As is normal with all manufactured products, the Perfect Prep Machine dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature bottles.
This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%
It is therefore possible for the combination of both tolerances, machine and bottle, to make the volume dispensed by the machine appear inaccurate.
Our Closer to Nature bottles meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350
Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 4 oz feeds. It is difficult to recommend a "suitable from" age because every newborn weight is different. Some babies are onto 4oz feeds within a couple of weeks whereas others may take longer.
Why can’t I make a feed smaller than a 4 ounces bottle?
We would have loved to be able to prepare a smaller bottle volume with the unit, but the reason it cannot be made to work for a feed below 4oz is because the volume needs to be large enough to easily be split into two:
- An initial hot shot big enough to dilute the formula into
- A dilution big enough to dilute the hot down to body temperature ready to serve
For any smaller feed we don’t have enough hot water in which to dilute the formula powder effectively, or enough to dilute and cool it down sufficiently from 70 C.
My unit keeps getting too hot & stops working.
- The Perfect Prep Machine unit contains a probe that measures the temperature of the water in the tank which prevents the unit from dispensing if the water is above 27 C. This is a key safety feature to ensure that the final feed is not too hot for your baby.
- High water temperature should only ever be an issue in hotter climates, but it is not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.
- We therefore recommend that the cold tap is flushed for 10 seconds before filling the tank.
- Other tips to prevent the unit getting too hot are:
- Keep the unit out of direct sunlight
- Regularly topping up with cold tap water rather than letting a full unit stand and warm for long periods of time
- Keeping a cold jug of water in the fridge
- Add some ice cubes to the hopper
Sometimes when I change the water filter there are black particles on the cartridge. What are they?
- You may find that there’s a small residue of black carbon in the bag or on the surface of the cartridge; this can happen and it’s nothing to be concerned about. These dust particles are harmless and will be reduced during the initial set up process when submerging in clean fresh water. The carbon used in the filter is food grade certified and therefore poses no harm to your little one.
My unit has no power?
Our first recommendation to resolve this issue is to try multiple plug sockets in your home to establish if the plug socket itself is not working as expected. Following this check, if you are still not getting any power to the unit and have a receipt then the quickest option would be to return the unit to the retailer who you purchased the item from and they should be able to offer a quick exchange.
If you don’t have a receipt, then we would suggest getting in touch with our parent hub team. To ensure a speedy resolution with the team then you need to have the following information to hand.
- Batch code of the unit (this is engraved on the base consists of 5 numbers and then the letters XO )
- Date and retailer purchased from
- Proof of purchase
Our team will work with you to trouble shoot any potential issues and find a solution to get you back up and running.