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Support Details

Perfect Prep Day & Night

Category

Getting Started

Do you have a question about the Tommee Tippee Perfect Prep Day & Night? Find the answers here:

PARTS GUIDE

A guide to all the component parts and how they fit together.

SETTING UP YOUR PERFECT PREP BEFORE FIRST USE

How to set up your Perfect Prep Day & Night

  • Before you use your Perfect Prep for the first time, you need to run a cleaning cycle and fit your filter.
  • Press the select button and then follow the directions on your screen.
  • Once you’ve fitted your filter, the unit will warn you that the tank is empty and that you need to add water.
  • Use cold tap water.
  • It can take up to 10 minutes for the water to filter through into the base of the unit.
  • Once enough water has filtered through, the tank empty warning light will go off and your system is ready to use.
  • TIP:  Press the select button at any time during cleaning to pause water pumping through.

IMPORTANT!

PRIMING YOUR FILTER

  • Only ever handle the filter by holding it by the blue cap.
  • Remove the filter from packaging.
  • Remove the sticker from the top of the filter.
  • Fill a bowl with cold tap water.
  • Submerge the filter in water and gently agitate until the bubbles stop.
  • Your filter is now ready to fit into the water hopper.

Where is the best place to keep my Perfect Prep?

The Perfect Prep should be kept in a cool dry location, avoiding direct sunlight and keeping away from warm appliances. This is recommended to avoid the tank temperature getting too warm. Don’t worry if your temperature light does illuminate as we have some tips for you in the answer below.
 
What does the hot shot do?

The hot shot is a key feature of the Perfect Prep as it not only helps to dissolve the formula powder quickly and easily, it also kills bacteria which may be present in the formula itself. The water dispensed in the hot shot is at a temperature of over 70C.
 
How long can I leave unused water in the tank?  

Water is a food stuff. We recommend using within 1-2 days.
 
Do I need to boil the water before I pour into the water hopper? 

No, we recommend you use normal tap water in the hopper.

HOW TO USE YOUR PERFECT PREP

How to make a feed with your Perfect Day & Night

MAKING A FEED

  • Turn machine on by pressing select button.
  • Select the feed size you require using the forward and back buttons and follow the directions on the screen.

EMPTYING YOUR UNIT

  • Turn machine on by pressing select button.
  • Select the feed size you require using the forward and back buttons and follow the directions on the screen. 

How to replace the filter in your Perfect Prep Day & Night

REPLACING YOUR FILTER

  • Replacement filters are available from Tommee Tippee Perfect Prep stockists.

  •  

    Enter settings menu and scroll across to ‘Fit new filter’.

  •  

    Press select button and then follow the directions on your screen.

Why do I have to use a Tommee Tippee filter?

  • We are aware that some people are buying standard water jug filters, rather than Tommee Tippee filters, for use in their Perfect Prep machines. Most standard water filters do not include an anti-bacterial filtration membrane so will NOT remove bacteria. It is therefore extremely important to ensure that you are buying and using the correct Tommee Tippee anti-bacterial filter.

Watch the video below for more information on why the Perfect Prep Filter is the best for use in the Perfect Prep Machine.

Why do I need to submerge the filter before use?

  • Submerging the filter before use ensures that any air bubbles or loose particles within the filter are removed prior to use. If bubbles remain, it could affect the operation of the machine. Submerging should only take a minute or so.
  • Once you place the filter into the machine, use the first bottle cycle without adding formula as a final flush to complete this process. Once complete, you’re ready to go. If you have any questions or concerns about this process, feel free to contact us to chat more.

How often do I need to change the filter?

  • On average the filter should last around 3 months, depending on the amount and size of bottles you use. The warning light will tell you when the filter needs to be changed.

Sometimes when I change the water filter there are black particles on the cartridge. What are they?

  • You may find that there’s a small residue of black carbon in the bag or on the surface of the cartridge; this can happen and it’s nothing to be concerned about. These dust particles are harmless and will be reduced during the initial set up process when submerging in clean fresh water. The carbon used in the filter is food grade certified and therefore poses no harm to your little one.

Cleaning & Maintenance

How to clean your Perfect Prep Day & Night

PERIODIC CLEANING

  • You should clean your machine:
  • Before first use then on a 4-weekly basis.
  • If your machine hasn’t been used for 1 week.
  • When replacing your filter.

We advise you to regularly clean the external surfaces with a clean cloth (preferably with an antibacterial solution), including the dispenser spout.

  • Enter settings menu, then scroll across to ‘Clean unit’.
  • Press the select button and then follow the directions on your screen.

How to descale your Perfect Prep Day & Night

DESCALING

  • The screen will notify you when you need to descale your machine. The descaling process will remove deposits of calcium and other minerals in the system that may affect its performance.
  • Enter settings menu and scroll across to ‘Descale unit’.
  • Press select button and then follow the directions on your screen.
  • The descaling process can take up to 30 minutes, fortunately you won’t need to do this very often.
  • Tip: we recommend using food grade white/clear vinegar to descale your machine when required.

Sometimes when I change the water filter there are black particles on the cartridge. What are they?

  • You may find that there’s a small residue of black carbon in the bag or on the surface of the cartridge; this can happen and it’s nothing to be concerned about. These dust particles are harmless and will be reduced during the initial set up process when submerging in clean fresh water. The carbon used in the filter is food grade certified and therefore poses no harm to your little one.

TROUBLESHOOTING

How to change the settings on your Perfect Prep Day & Night

Why is the amount of feed over or under the level I set? 

As is normal with all manufactured products, the Perfect Prep Machine dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature bottles.

This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%

It is therefore possible for the combination of both tolerances, machine and bottle, to make the volume dispensed by the machine appear inaccurate.

Our Closer to Nature bottles meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350

Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 4 oz feeds. It is difficult to recommend a "suitable from" age because every newborn weight is different. Some babies are onto 4oz feeds within a couple of weeks whereas others may take longer.

 
Why can’t I make a feed smaller than a 4 ounces bottle?

We would have loved to be able to prepare a smaller bottle volume with the unit, but the reason it cannot be made to work for a feed below 4oz is because the volume needs to be large enough to easily be split into two:

  1. An initial hot shot big enough to dilute the formula into
  2. A dilution big enough to dilute the hot down to body temperature ready to serve

For any smaller feed we don’t have enough hot water in which to dilute the formula powder effectively, or enough to dilute and cool it down sufficiently from 70 C.

 
My unit keeps getting too hot & stops working.

  • The Perfect Prep Machine unit contains a probe that measures the temperature of the water in the tank which prevents the unit from dispensing if the water is above 27 C. This is a key safety feature to ensure that the final feed is not too hot for your baby. 
  • High water temperature should only ever be an issue in hotter climates, but it is not uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather. 
  • We therefore recommend that the cold tap is flushed for 10 seconds before filling the tank.
  • Other tips to prevent the unit getting too hot are:
  1. Keep the unit out of direct sunlight
  2. Regularly topping up with cold tap water rather than letting a full unit stand and warm for long periods of time
  3. Keeping a cold jug of water in the fridge
  4. Add some ice cubes to the hopper
     

Sometimes when I change the water filter there are black particles on the cartridge. What are they?

  • You may find that there’s a small residue of black carbon in the bag or on the surface of the cartridge; this can happen and it’s nothing to be concerned about. These dust particles are harmless and will be reduced during the initial set up process when submerging in clean fresh water. The carbon used in the filter is food grade certified and therefore poses no harm to your little one.

My unit has no power?
 

Our first recommendation to resolve this issue is to try multiple plug sockets in your home to establish if the plug socket itself is not working as expected.  Following this check, if you are still not getting any power to the unit and have a receipt then the quickest option would be to return the unit to the retailer who you purchased the item from and they should be able to offer a quick exchange.

If you don’t have a receipt, then we would suggest getting in touch with our parent hub team. To ensure a speedy resolution with the team then you need to have the following information to hand.

  • Batch code of the unit (this is engraved on the base consists of 5 numbers and then the letters XO )
  • Date and retailer purchased from
  • Proof of purchase

Our team will work with you to trouble shoot any potential issues and find a solution to get you back up and running.

How to use your Perfect Prep Day & Night 

How to change the settings on your Perfect Prep Day & Night 

How to clean your Perfect Prep Day & Night 

How to descale your Perfect Prep Day & Night 

The perfect temperature 

How to change the filter on your Perfect Prep Day & Night 

How to setup your Perfect Prep Day & Night 

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