Support Details

Digital Video and Movement Monitor

Getting Started

Great to see that you’ve purchased our digital video and movement monitor. To help you get started and to keep your product working effectively, we’ve added all the guidance you should need within this area, as well as some handy hints and tips and troubleshooting advice.

PARTS GUIDE

A step by step guide to all the parts and what they do.

SETTING UP THE PARENT UNIT

Connect the mains adaptor to a nearby wall socket in your little one’s nursery and switch on the power at the mains.
Press POWER on the parent unit until the POWER INDICATOR is on. The parent unit is now powered on and the parent unit will search for and link itself to the baby unit.
Ensure that the sensor pad on-off switch is turned OFF.
In monitoring mode, you can press <LCD ON/OFF> on the parent unit. Turning on the LCD will not power on the parent unit, you can still monitor your baby with it.

NOTE

Any triggering events such as baby cries, temperature of baby's room exceeds the alert range, parent unit loses link with baby unit, etc. will turn on the LCD automatically.

How long will the parent unit hold its charge?

It should last for up to 8-hours. That’s assuming you leave it charging on the docking station for at least 10-hours before your first use. If you don’t do this, then the charge may not last as long in future.

SETTING UP YOUR BABY UNIT

Connect the mains adaptor to a nearby wall socket in your baby’s nursery and switch on the power at the mains.
Press POWER on the baby unit until the POWER INDICATOR is on. The baby unit is now powered on and will link with the parent unit.
Ensure that the sensor pad switch is turned OFF.
Direct the camera towards the baby’s cot. To adjust the zoom, refer to section ‘Adjusting the Zoom’.

WARNING about using the baby unit!

The baby unit should be 1 to 1.5 metres away from the baby's cot on a flat surface or use the tripod mount
Never place the baby unit in or attach to the baby's cot.

TESTING THE PARENT UNIT

First ensure that the baby unit has been set up and is working correctly following the previous instructions.
To test the parent unit, you must ensure that it is at least 5 metres away from the baby unit.
Turn the sensor pad OFF.
Place a sound source such as a radio, in the nursery at least 1 to 1.5 metres away from the baby unit, close the nursery door and go to another room with the parent unit only.
Turn on the power and adjust the volume up or down to a comfortable level.
You will hear sounds from your nursery.
Walk around your house and garden with the parent unit, ensuring that you can hear the sounds from the baby unit at all times. The monitor will work up to a distance range of approx. 300m.
The range may be reduced depending on space, layout and structural factors around your home. The range indoors is normally less than outdoors.
If you lose the signal from the baby unit the parent unit will emit a warning beep and the antenna icon will flash. Even if the speaker volume is set to OFF, the alert tone will still sound at volume level 1 when the ‘no link’ alert is triggered. The alert tone will only sound once. The screen will continue to show NO LINK until it’s restored.

SETTING UP THE MOVEMENT SENSOR PAD

The monitoring of your baby’s movements is carried out via the highly sophisticated movement sensor pad. It is designed for use in a cot with a flat, firm base. It should not be used in a travel cot, swinging crib, moses basket, or with a hollow or foam-free mattress.
Place the sensor pad between the cot mattress and the cot base, directly under the area where your baby will be sleeping.
Ensure the sensor pad is positioned the correct way up and that the connecting cord is fed through the base of the cot out of range of your baby and other young children (50cm from the surface of mattress).
If the cot has a solid base you may need to make a small hole to pass the connecting cord through.
Ensure the connecting cord plug is pushed fully into the socket underneath the baby unit.
Do not hang cable over the top or through the bars of the cot.
Place the cable down and onto the floor.

Is there any danger to my baby from electricity in the sensor pad?

No, not all - the sensor pad doesn’t carry any electricity, so can’t affect or harm your baby in any way - even if there’s a little accident and the mattress gets wet!

IMPORTANT

TEST YOUR SENSOR PAD BEFORE PROCEEDING FURTHER:

Turn the Sensor Pad switch to ON. The Sensor Pad LED on the Baby Unit will light up if movement is detected.
The Sensor Pad LED will light up GREEN and flash to show the connection is good and continuous movement is detected from child.
Check the sensor pad is working by touching the cot mattress gently anywhere near where your baby will be sleeping.
If the Parent Unit is linked with the Baby Unit successfully, the Sensor Pad icon will appear on the Parent Unit. The Sensor Pad status LED will light up if movement is detected and there wil be an audible tick sound . The volume of the tick can be adjusted.
If the Sensor Pad switch is ON without the Sensor Pad being connected securely, there will be an error tone from the Baby Unit and the Sensor Pad icon in the Parent Unit will ﬂash. The text ‘PLEASE CONNECTTICE SENSOR PAD' will also appear on the Parent Unit.
Test the alarm by continuing to touch the mattress for a few moments and then step away from the cot and stop all movement near the sensor pad.
After approximately 20 seconds the alarm will sound on both the Parent Unit and Baby Unit and the RED alarm light will come on. The text ‘PLEASE CHECK THE BABY' will also appear on the parent unit until the Sensor Pad is reset.
If movement is detected again after the alarm has activated the alarm will stop and the red alarm light will ﬂash on the baby unit and the parent unit to let you know that the alarm has activated.
To reset the alarm, switch the Sensor Pad off and on again.
If the Sensor Pad is securely installed, but switched off on the Baby Unit the text 'PLEASE TURN ON THE SERSOR PAD’ will be displayed on the l’arent Unit standby screen.

THINGS TO WATCH OUT FOR

WARNINGS ABOUT USING THE SENSOR PAD!

A moving or swinging cord may be interprted by the sensor pad as a baby's movement. To avoid this, ensure that the cord is not positioned where it may be subject to movement.
You should ensure there is no vibration in or near the nursery, soi that the sensor pad is monitoring only your baby's movements.
The sensor pad does not carry any electricity and will not affect your baby even if the mattress is subject to bewetting or vomiting.
Never immerse the sensor pad in liquid. To clean, wipe with a dry, lint free cloth.
Never place the connecting cord in contact with any moving objects, or near any heated surface.
Always ensure wires and cables are out of reach from your baby and younger children. Never place connecting cords amongst your baby's bedding, the child could be strangled.
Ensure the sensor pad is used the correct way up.
Do not immerse sensor mat in liquid and avoid contact with moisture.

HELPFUL ADVICE ABOUT USING THE SENSOR PAD:

If your remove your baby from the cot (e.g. for a feed) remember to turn off the sensor pad. To prevent the alarm from sounding. Remember to switch the alarm back on when you put the baby back into the cot.

USING YOUR DIGITAL VIDEO & MOVEMENT MONITOR:

IF THE MOVEMENT SENSOR ALARM SOUNDS

Firstly, check your baby.

The alarm going off may not be a sign of a problem with your baby. It may be a sign that the baby has moved away from the sensor pad area or that batteries are running low, if you’re not using mains power.

The movement sensor pad is NOT a medical device and is NOT designed to prevent cases of Sudden Infant Death Syndrome (SIDS). This Tommee Tippee Closer to Nature Video & Movement Monitor is intended to help you monitor your child and is NOT to be used as a substitute for adult supervision.

ADJUSTING THE TICK TONE

The audible ticking sound gives reassurance that your sensor pad is correctly connected, and the monitor is sensing your little one’s movement. Here’s some steps to follow for switching off the ticking sound:

Press <MENU> to access main menu
Press ▲ UP or ▼DOWN to select tick tone
Press <MENU> to enter the sub-menu
Press ▲ UP or ▼ DOWN to select from ON to OFF
Press <MENU> to confirm

ADJUSTING THE SENSITIVITY OF THE SENSOR PAD

This monitor is compatible with standard cot mattresses. With thicker mattresses (i.e. spring interior) you may need to adjust the sensitivity switch on the baby unit from its pre-set medium level to the high level. With some very thin mattresses you may need to change to a low sensitivity level.

ADJUSTING SPEAKER VOLUME OF PARENT AND BABY UNIT

There are 5 volume levels on the baby unit from level 1 to level 5, and 6 volume levels on the parent unit, from volume 0 (silent) to level 5. The volume level of the parent unit will be shown on the status bar when you adjust the volume.

Press ▲ UP to increase or ▼ DOWN to decrease the volume of the parent unit. Mute icon will be displayed if the voulme is turned off on the parent unit.

ADJUSTING VOLUME OF BABY UNIT

Press ▲ UP to increase or ▼ DOWN to decrease the volume of the baby unit.

When you reach the highest or lowest volume level it emits an audible alert.

Changing the volume setting on the baby unit affects the volume when you use the Talk Back feature.

ADJUSTING THE ZOOM

The zoom mode allows you to view your baby:

The <ZOOM> icon will be displayed in the status bar of the parent unit

In monitoring mode, press <ZOOM> to enter zoom mode
Press ▲ UP/ ▼ DOWN / LEFT / RIGHT to navigate the zoom area
Press <ZOOM> again to zoom out and return to the normal monitoring mode

CHANGING BRIGHTNESS OF THE NIGHTLIGHT FROM THE PARENT UNIT OR BABY UNIT

Press the nightlight key on the baby unit.
To adjust the brightness or turn it off, press the key again with the sequence L>M>H>OFF
To turn on from the parent unit, select the nightlight main menu and select the brightness level.
The nightlight function is limited to level 1 if the baby unit is running on batteries.
The nightlight on the baby unit operates even if the parent unit is out of battery or turned off.
If baby and parent units are successfully connected, the nightlight settings and icons should be the same on both.

HELPFUL ADVICE AOUT USING THE NIGHTLIGHT:

Use a low brightness then adjust to higher brightness when your baby needs attention during the night.
If operating in battery mode the brightness will function on Low (L) only and will fade out after 5 minutes.

How long does the nightlight last?

This depends whether you're powering the baby unit by batteries or mains electricity. If you have the unit plugged in, the nightlight will stay on until switched off. If using batteries, the nightlight will fade out after 5-minutes to conserve energy.

Using Talkback

Talkback allows you to communicate from the parent unit to the baby unit.

To use talkback press button (20) on parent unit and hold. The parent unit screen will show TALK.
This will mute audio from baby unit and you will not be able to hear your baby until the button (20) has been released.
If the volume of parent unit is set to OFF during TALKBACK, volume will be changed to default volume level (medium).

Paging to locate the parent unit

Press both ▲ UP (7a) and ▼DOWN (7b) keys for 3 seconds on the baby unit to sound the paging tone.
Both parent unit and baby unit will display PAGING on the LCD.
If volume is OFF before paging, reset it to default volume level (medium).
During paging, press any key on the parent unit or baby unit to stop the paging tone.
If the link is lost between the parent unit and the baby unit, the paging tone will not be emitted when both ▲ UP(7a) and ▼DOWN – (7b) keys are pressed together. There will be no change on baby unit.
The paging tone automatically stops after 2 minutes.
Paging function does not work if parent unit is turned off.

Room Temperature Display

The temperature surrounding the baby unit will be displayed on both the baby unit and the parent unit between 10°C and 30°C. Both parent unit and baby unit will state LO below 10°C and HI above 30°C. To ensure accuracy of the temperature display, do not position the baby unit in direct sunlight or near a source of heat.

Selecting celsius or fahrenheit

The monitor is pre-set to measure temperature in CELSIUS.
To change this setting press (18) to access main menu.
Press +/- to select FORMAT then press
Press +/- to select CELSIUS or FAHRENHEIT.
Press to confirm.
‘SAVED’ will display and back to previous screen.
Both parent unit and baby unit will change to the temperature format selected.
Temperature format in baby unit and parent unit will be synchronized automatically when parent unit is linked with baby unit.

Selecting a different language

The monitor is pre-set in English.
To change to another language press (18) on the parent unit and +/- to go to language menu.
Press and the current language is displayed.
Press +/- to select desired language and press to confirm the settings
‘SAVED’ will display and back to previous screen.

To reset settings to default

Press OK and +/- to go to reset menu.
Press OK and ‘CONFIRM?’ is displayed.
Press OK to confirm the reset or press power button to ignore the reset request and go back to previous menu level.

USING TALKBACK

Talkback allows you to communicate from the parent unit to the baby unit to comfort and reassure your baby.

In monitoring mode, press and hold <TALK> on the parent unit to speak to your baby.
The audio from the baby unit will be muted and you will not be able to hear your baby again until you release the button. The mute icon will be displayed on parent unit status bar.

ADJUSTING THE TALKBACK VOLUME

The baby unit has 5 volume levels from Level 1 to Level 5

During Talkback, press ▲ UP or ▼ DOWN on the baby unit to increase or decrease the volume respectively.

ADJUSTING THE SOUND SENSITIVITY

You can change the level of sensitivity on your baby monitor to suit your baby. For example, if your baby is a particularly quiet sleeper, you can increase the sensitivity levels so that you are sure to hear if baby is disturbed or becomes uncomfortable..

The microphone is activated by the noise baby makes. There are 5 different levels of sound sensitivity. Level 5 is the most sensitive. You can only change the sound sensitivity settings of the baby unit when parent unit is linked with the baby unit:

Press <MENU> to access main menu

Press ▲ UP or ▼ DOWN to select SENSITIVITY

Press <MENU> to enter the sub-menu

Press ▲ UP or ▼ DOWN to select from Level 1 to Level 5

Press <MENU> to confirm

NOTE

If LCD is off, and babys voice reaches the sensitivity level 3,4 or 5, the LCD will be turned on automatically.
When the microphone sensitivity of the baby unit is set to a high level, it picks up more sounds and therefore transmits more often. As a result, the units will consume more power.

SETTING THE TEMPERATURE FORMAT

The baby unit constantly monitors the temperature in your baby’s room and alerts you if it gets too hot or too cold. The temperature is displayed on the parent unit screen.

Press <MENU> to access main menu

Press ▲ UP or ▼ DOWN to select TEMPERATURE

Press <MENU> to select Format

Press <MENU> to enter the sub-menu

Press ▲ UP or ▼ DOWN to select Celsius or Fahrenheit

Press <MENU> to confirm

The real-time temperature format displayed on the status bar of parent unit will be changed accordingly.

NOTE

The temperature displayed is for reference only. There may be a slight tolerance of the degree of accuracy comparing with the actual temperature. It is important to physically check the actual temperature in your baby's room regularly.

SETTING THE VIBRATION

Press <MENU> to access main menu

Press ▲ UP or ▼ DOWN to select VIBRATION

Press <MENU> to enter the sub-menu

Press ▲ UP or ▼ DOWN to turn the vibration ON or OFF

Press <MENU> to confirm

If ON, the parent unit will vibrate once to confirm it is activated

NOTE

In vibration mode, the parent unit will vibrate when the noise level from the baby reaches sensitivity level 3,4 or 5 while the loudspeaker voulme of the parent unit is switched off.
If the Parent Unit speaker volume is turned off whilist in monitoring mode and viration mode, the Parent Unit will vibrate once.
When the noise level from the baby reaches sensitivity level 3,4, or 5, the vibrating alert is triggered and will vibrate every 5 seconds.

PAGING TO LOCATE THE PARENT UNIT

Press both ▲ UP (7a) and ▼DOWN (7b) keys for 3 seconds on the baby unit to sound the paging tone.
Both parent unit and baby unit will display PAGING on the LCD.
If volume is OFF before paging, reset it to default volume level (medium).
During paging, press any key on the parent unit or baby unit to stop the paging tone.
If the link is lost between the parent unit and the baby unit, the paging tone will not be emitted when both ▲ UP (7a) and ▼DOWN – (7b) keys are pressed together. There will be no change on baby unit.
The paging tone automatically stops after 2 minutes.
Paging does not work if parent unit is turned off.

RESETTING TO DEFAULT SETTINGS:

PARENT UNIT DEFAULT

Ensure the parent unit is powered OFF

Press and hold ▲ UP

Press POWER

The parent unit LCD will display ‘please press M to restore default settings’

Press M to confirm

BABY UNIT DEFAULT

Ensure the parent unit is powered OFF

Press and hold ▲ UP

Press POWER ON, whilst still holding ▲ UP

After 3 seconds, the sensor pad alarm LED will flash

Release ▲ UP key and press ▼ DOWN key. The sensor pad LED will resume on

Troubleshooting

WHAT IS THE TICKING SOUND AND HOW DO I TURN IT OFF?

The audible ticking sound is there to give reassurance that your sensor pad is correctly connected, and the monitor is sensing your little one’s movement. If you wish to switch it off:

Press and +/- to go to the TICK TONE menu in the parent unit
Press and +/- to go to the SENSITIVITY MENU in the parent unit
Press and the current status is displayed
Press and +/- to select ON or OFF
Press to confirm the settings
“SAVED” will display and back to the previous screen

I KEEP GETTING FALSE ALARMS - WHAT SHOULD I DO?

False alarms shouldn’t happen very often, but when they do, we know they can be scary! The issue could be that your little one has moved off the pad – they tend to start wriggling and rolling at a certain age. When this happens, the alarm will sound, as it won’t be detecting movement, due to them rolling off the sensor pad.

Vibrations close to the sensor pad (like a toy that sings or wiggles) can also cause the alarm to sound, so have a quick check and remove anything nearby. If false alarms continue, try decreasing the sensitivity setting and try again.

THERE IS NO ALARM, EVEN AFTER 20-SECONDS OF NO MOVEMENT. WHAT SHOULD I DO?

The alarm won’t go off if it detects movement – so, first of all check for anything near to the sensor pad that could cause movement or vibrations (like a toy that sings or wiggles). You can also try decreasing the sensitivity setting.

If you’re concerned that there’s no alarm, even when your baby isn’t in their cot (e.g. when you take them out to feed), try switching off the sensor pad when you take them out, then switch the pad back on when you pop them back down.

THE LCD SHOWS ‘NO LINK’ – WHAT’S HAPPENED?

This means the signal has dropped between the baby unit and parent unit. The parent unit will also flash and beep every 10 seconds if this happens. To restore the connection, try moving the parent unit closer to the baby unit, or repositioning it within the house. The reach of the unit is 300m, so shouldn’t be a problem unless you live in a very big place.

Things to be aware of, which may impact the link are particularly thick walls or if they are hardwired (this tends to be in older homes). We have also found that WiFi can impact the signal. If you’re finding it hard to establish a link or if it keeps dropping out, no matter where you position the units, we’d be happy to chat to you about this.

The sensor pad alarm only lasts a few seconds – is this normal?

If there’s no movement for 20 seconds, the alarm sounds to alert both you and your baby. The noise should cause your baby to stir, and their movement will then stop the alarm. The only other reason for a short beep from your alarm, is if it has been manually reset.

FROM TIME TO TIME, THE UNIT GOES COMPLETELY SILENT. WHY IS THIS?

This is completely normal as the monitor has a power saving feature which makes the unit completely silent until it detects a noise. You can easily change the sensitivity of the sound detection to stop the unit going into power save mode.

Here’s how:

Press <MENU> to access main menu

Press ▲ UP or ▼ DOWN to select SENSITIVITY

Press <MENU> to enter the sub-menu

Press ▲ UP or ▼ DOWN to select from Level 1 to Level 5

Press <MENU> to confirm

CAN I STORE MY MONITOR FOR FUTURE USE?

Of course. Just ensure it’s packaged securely, away from heat or water, and remove and wrap the batteries separately. If possible, try to avoid storing in your loft or basement as there’s a high chance of moisture, which may affect it.

HOW DO I ORDER A CORD COVER KIT?

You can request a cord cover kit from our team of Product Pros, using our Contact Us Page.

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